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Key Account Management: The Ultimate Guide

Hubspot Sales

But how do you protect those customers from the competitors who are no doubt courting them? The answer: Key account management. In this comprehensive guide to key account management, you'll learn: The definition of key account management. The difference between key account management and selling.

Hiring 143
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Navigating E-Commerce Challenges in 2025 (video)

Pipeliner

Team Building: Hire the right talent and avoid common recruitment pitfalls. Financial Management: Understand cash flow and align revenue with expenses. Actionable Advice: Vet Agencies and Talent Thoroughly: Look for proven results and testimonials before hiring. He is CSMO at Pipeliner CRM.

Video 103
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The Best Sales Coaching Software Tools in 2025

Zoominfo

Sales is no longer about dialing faster or pitching harder. Today, it all comes down to using smarter sales coaching techniques. Using AI sales tools can help teams level up by analyzing real sales conversations, identifying what works and what doesnt. Sales teams need every advantage they can get.

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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The Ultimate Guide to Channel Sales

Hubspot Sales

What is channel sales? In a channel sales model, a company sells through third partners -- affiliate partners (who get commission on each purchase), resellers, value-added providers (who typically bundle your product with their own), or another entity that doesn't work for it directly. The Definition of Channel Sales.

Channels 111
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How to treat every week like it’s National Customer Service Week

Nutshell

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. We installed a bot that shares our positive feedback in our #madprops Slack channel.

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How to Master Sales with This Secret

SalesFuel

This powerful tool to master sales is asking for a referral. This Master Sales Technique is Underutilized Salespeople report that only 30% of their clients have given them a sales referral in the past year. Referrals as a Sales Process The solution is to concentrate on referrals as a sales process in and of itself.