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Key Account Management: The Ultimate Guide

Hubspot Sales

But how do you protect those customers from the competitors who are no doubt courting them? The answer: Key account management. In this comprehensive guide to key account management, you'll learn: The definition of key account management. The difference between key account management and selling.

Hiring 143
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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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The Ultimate Guide to Channel Sales

Hubspot Sales

What is channel sales? In a channel sales model, a company sells through third partners -- affiliate partners (who get commission on each purchase), resellers, value-added providers (who typically bundle your product with their own), or another entity that doesn't work for it directly. The Definition of Channel Sales.

Channels 111
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How to treat every week like it’s National Customer Service Week

Nutshell

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. We installed a bot that shares our positive feedback in our #madprops Slack channel.

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Where did you learn to sell? How have you modified it? | Jeffrey.

Jeffrey Gitomer

Hire Jeffrey. Tweet Share In my early intensive days of learning sales and attitude (1972-1973), I was taking a four-hour sales and attitude training class EVERY DAY from 8am-noon. I scheduled a sales appointment every day at 12:01pm. I was full of fresh information to make a sale. Get Sales Blog Updates.

Hiring 181
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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry. Clearly, if your team needs sales training, there's a lot of options out there. Best Sales Videos. Sales Videos by Well-Known Selling Experts. Companies spent approximately $2.2B

Channels 112
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How and Why You Should Transition from Field to Inside Sales

Hubspot Sales

Field sales has been dying for years. And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. It’s time to face this new reality and reengineer our sales environments to exploit the spoils of it! Why Inside Sales is Outpacing Field Sales.