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Having one is essential, not only because it provides an easier way for customers to access your product or service but also because it acts as a foundation to market your brand through different digital channels. There are times when organizations take too long before they survey customers and set up feedback channels.
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The robust reporting options display important marketing metrics at a glance: Pipeline by account type, leads driven by campaign, top marketing channels, and unspent marketing dollars. Rather than dealing with the back and forth of email, B2B marketers can message coworkers directly or use the channel feature to organize conversations.
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