Cancellation, Customer Service and Marketing

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

MARCH 4, 2018

The fact is retaining best customers remains a challenge for sales and marketing professionals, leading to wasted time and money. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one. What to do?

Customer Service

Customer Service Retention Hiring Account

“Don’t Cancel” Vs. “Buy Again”

Partners in Excellence

JULY 11, 2024

Basically, the strategy underlying this model is “Please don’t cancel!” ” The “Please don’t cancel” strategy is, implicitly, a defensive strategy. We have to keep the customer happy–at least happy enough they don’t cancel. They focus on retention or don’t cancel.

Cancellation

Cancellation Retention Revenue Strategy

10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Speak Your Mind Cancel reply. Customer Loyalty.

Remedy

Remedy Hiring Training Social Media

"What Should I Say When The Customer Calls And He's Mad As Hell.

Jeffrey Gitomer

AUGUST 31, 2011

I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Speak Your Mind Cancel reply. Customer Loyalty. Categories.

Hiring

Hiring Customer Social Media Loyalty

7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

Top of Funnel

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Jeffrey Gitomer

AUGUST 10, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Nick Garcia says: August 11, 2011 at 3:22 pm. Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. SO TRUE Thanks! Categories.

Hiring

Hiring Training Social Media Loyalty

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

NOVEMBER 15, 2011

Speak Your Mind Cancel reply. Get Sales Blog Updates. Categories. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Study

Study Hiring Social Media Loyalty

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Jeffrey Gitomer

MAY 9, 2011

Customers cancel a big order: Weakening your personal belief or causing severe money problems — or both. Speak Your Mind Cancel reply. Customer Loyalty. Boss giving crap instead of support: Someone who says, “You better do it,” instead of, “I know you can do it.” says: May 19, 2011 at 12:02 pm. [.]

Hiring

Hiring Social Media Cancellation Loyalty

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 22, 2011

Speak Your Mind Cancel reply. Get Sales Blog Updates. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Networking

Triple The Power of Your Presentation By Asking Yourself These 8.

Jeffrey Gitomer

APRIL 19, 2011

Speak Your Mind Cancel reply. Customer Loyalty. I think question 7 is crucial, because it incorporates the overall purpose of your talk. Keeping this question in mind will help you focus on the points you’re trying to make. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership.

Hiring

Hiring Social Media Loyalty Referrals

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Jeffrey Gitomer

OCTOBER 19, 2011

Filed Under: Attitude , Customer Loyalty , General , Generating Referrals , Sales Tagged With: attitude training , corporate sales training , little black book of connections , professional sales training , sales presentations , sales training , selling skills. Speak Your Mind Cancel reply. Customer Loyalty. Categories.

Networking

Networking Hiring Prospecting Social Media

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Jeffrey Gitomer

FEBRUARY 14, 2012

Speak Your Mind Cancel reply. Get Sales Blog Updates. Categories. Select Category. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Referrals

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

Jeffrey Gitomer

MARCH 22, 2011

Speak Your Mind Cancel reply. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Cancellation

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 3, 2012

Speak Your Mind Cancel reply. Get Sales Blog Updates. Categories. Select Category. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Referrals

Referrals Hiring Social Media Loyalty

The pizza philosophy. What toppings do you offer? | Sales Training.

Jeffrey Gitomer

AUGUST 3, 2011

Speak Your Mind Cancel reply. Customer Loyalty. I was just talking with an associate this morning regarding the difference between price and cost, and the fact that most businesses do not ask you what YOU want. Of course, I got these observations from you! Thanks for being a mentor. Get Sales Blog Updates. Categories. Select Category.

Hiring

Hiring Training Social Media Loyalty

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Jeffrey Gitomer

MARCH 14, 2011

Filed Under: Attitude , Sales Tagged With: attitude training , book on attitude , corporate sales training , customer loyalty training , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales , sales article , sales attitude , sales blog , the little gold book of yes attitude. Categories.

Hiring

Hiring Social Media Loyalty Cancellation

Is Your Quota Set Too High? Sales Training | Leadership Training.

Jeffrey Gitomer

SEPTEMBER 29, 2011

Filed Under: Attitude , Overcoming Objections , Sales , Sales Management Tagged With: corporate sales training , customer loyalty training , customer service training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media. Speak Your Mind Cancel reply. Customer Loyalty.

Quota

Quota Training Hiring Social Media

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Jeffrey Gitomer

NOVEMBER 17, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Cancellation

For the love of sales, not the love of money | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

JULY 29, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Filed Under: Attitude , Sales , Success Tagged With: attitude training , corporate sales training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales article , sales skills , selling skills. Get Sales Blog Updates. Categories. Select Category.

Hiring

Hiring Social Media Loyalty Cancellation

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 29, 2011

Here is a video testimonial I recently received from an Ace of Sales customer: Melissa from Hard Target Mixed Martial Arts in Charlotte, NC uses Ace of Sales to build relationships and keep them. With Ace of Sales, they love how simple and how great looking their emails and customer communications are. Speak Your Mind Cancel reply.

iContact

iContact Hiring Social Media Loyalty

How Personal Information Leads To A Relationship (And To Sales.

Jeffrey Gitomer

MAY 18, 2011

And remined the more I know about my customer, the more I can be confidant I am showing them how to buy the best product for their needs. Speak Your Mind Cancel reply. Customer Loyalty. uswah says: June 19, 2011 at 3:50 pm. salesmanship is the greatest tool in bussiness. post free classified. Get Sales Blog Updates. Categories.

Hiring

Hiring Lead Scoring Lead Rank Leads

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 21, 2011

Filed Under: Attitude , Customer Loyalty , Sales Tagged With: attitude training , book on attitude , customer loyalty training , customer service , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales blog , sales skills , selling skills.

Hiring

Hiring Social Media Loyalty How To

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

FEBRUARY 27, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Shane Beardslee says: March 24, 2011 at 10:18 pm. So True…They seem to have been able to leave their Value intact amid everyone else competing on price. Get Sales Blog Updates. Categories. Select Category. Leadership.

Hiring

Hiring Social Media Loyalty Cancellation

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Jeffrey Gitomer

MAY 27, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Darren says: June 3, 2011 at 5:16 pm. I love the point about encouragement AFTER a poor performance! When someone’s down, you may have the words they need to hear to get back up. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership.

Hiring

Hiring Social Media Loyalty Cancellation

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

JULY 7, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals Tagged With: attitude training , book on attitude , building trust , customer service training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer. Speak Your Mind Cancel reply. Customer Loyalty. Get Sales Blog Updates.

Referrals

Referrals Hiring Social Media Loyalty

Join Me In Greenville, SC on January 25 & 26 | Market Dominance.

Jeffrey Gitomer

JANUARY 18, 2012

Join Me In Greenville, SC on January 25 & 26 | Market Dominance Sales Seminar. Join me on January 25 & 26 for my Market Dominance Sales Seminar. Speak Your Mind Cancel reply. Customer Loyalty. Who is Jeffrey? Gitomer | January 18, 2012 | Leave a Comment. Get Sales Blog Updates. Categories. Select Category.

Hiring

Hiring Social Media Loyalty Marketing

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

Jeffrey Gitomer

JULY 21, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Filed Under: Attitude , Leadership , My Books , Sales Management , Success Tagged With: corporate sales training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales leadership , success principles. Get Sales Blog Updates. Categories.

Influencer

Influencer Hiring Social Media Loyalty

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer.

Jeffrey Gitomer

FEBRUARY 18, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Guy says: February 20, 2011 at 4:55 pm. Gitomer gets it! Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. MARCH 22/23. London, ON. Denver, CO.

Referrals

Referrals Hiring Social Media Loyalty

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

MARCH 3, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Kevin Gomes says: March 3, 2011 at 6:21 pm. I also like to ask, Where they went to school. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. MARCH 22/23. London, ON.

Relationals

Relationals Hiring Social Media Loyalty

What should a business lunch consist of? | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

JULY 26, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Most would consider not having time for business talk at a business lunch a failed opportunity. Heck I have to admit I thought the same…until now. It just makes since. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. London, ON.

Hiring

Hiring Social Media Referrals Loyalty

Social BOOM! Book Release Event Photos | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 31, 2011

Speak Your Mind Cancel reply. Ted says: June 1, 2011 at 1:31 am. This is useful to help almost anyone increase their close rate. Get Sales Blog Updates. Categories. Select Category. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Cancellation

The Respect Factor ? Earning Versus Demanding | Jeffrey.

Jeffrey Gitomer

JUNE 2, 2011

Speak Your Mind Cancel reply. Customer Loyalty. That’s what we should all strive for. I’ve heard it said that character is what you do when nobody’s watching. That makes me want to give my best at all times. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership.

Hiring

Hiring Social Media Face-to-face Loyalty

How Are You Using The Power of First Impression? | Sales Training.

Jeffrey Gitomer

AUGUST 17, 2011

You probably believe you have the best product or service in the market – now tell me your business card is the BEST you have ever seen. Speak Your Mind Cancel reply. Customer Loyalty. And you better figure out what the brief opening exchange will consist of. You gonna give the CEO your business card? Yeah right.

Hiring

Hiring Training Social Media Loyalty

Take Stock: Gain A Realistic View Of What You Have Achieved.

Jeffrey Gitomer

MAY 5, 2011

Speak Your Mind Cancel reply. Customer Loyalty. I came across this gem while reading Jeffrey Gitomer’s Sales Blog and loved the idea of it. Basically it is a great first step and general primer for helping you [.]. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Cancellation

Deceptive Marketing (Why the Computer World has a Terrible Reputation for Honesty) by Anthony Bondi

Increase Sales

APRIL 11, 2012

It isn’t that the ploys are believable on their own, but that they are marketed as a fix to a problem you didn’t have until they said you had the problem. The others will actually see many more charges run up on their credit cards and will have to cancel their credit card accounts and go through unauthorized charge hassles.

Licensing

Licensing Marketing Microsoft Face-to-face

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

Jeffrey Gitomer

MARCH 8, 2011

Speak Your Mind Cancel reply. Customer Loyalty. I’m only self-employed for 34 years & I am impressed w/ your video. Do you have a similar video regarding the topic of “listening”? Let me know. Thanks, Dave. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership.

Hiring

Hiring Social Media Loyalty Cancellation

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 17, 2011

Speak Your Mind Cancel reply. Get Sales Blog Updates. Categories. Select Category. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Policies

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 10, 2012

I really like the idea of taking a customer along on sales calls as a testimonial. Speak Your Mind Cancel reply. Customer Loyalty. Ocha Nix says: January 14, 2012 at 1:06 am. Great advice. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. MARCH 22/23. London, ON. Denver, CO.

Hiring

Hiring Prospecting Social Media Loyalty

This Week's Facebook Contest Winners | Sales Training.

Jeffrey Gitomer

AUGUST 30, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Filed Under: Social Media , Success Tagged With: attitude training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales presentations , social boom , success principles. Get Sales Blog Updates. Categories. Select Category. Jeffrey Webinar.

Facebook

Facebook Hiring Social Media Training

The Skills You Need To Be a True Leader | Sales Training.

Jeffrey Gitomer

SEPTEMBER 20, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Funny how the are so transparent and everyone except themselves can see that they are phony balony. (I I know you spell it bologna but it looks better this way.). Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. MARCH 22/23.

Hiring

Hiring Training Social Media Loyalty

4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

SEPTEMBER 24, 2019

Depending on your particular offering, this survey may come in the form of an email after a customer cancels your services. Or, if a customer cancels online, offer the survey as part of the cancellation process. Customer service follow up. Review websites. Own up to your mistakes.

Cancellation

Cancellation Remedy Lead Rank Lead Scoring

The Sales World Is Changing. Are You Changing? | Jeffrey.

Jeffrey Gitomer

APRIL 7, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , Sales , Social Media Tagged With: establishing trust , Jeffrey gitomer , sales books , sales skills , sales training , social media , social media marketing. Speak Your Mind Cancel reply. Yanick Dery says: April 18, 2011 at 7:03 pm. Get Sales Blog Updates.

Hiring

Hiring Social Media Loyalty Referrals

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

Jeffrey Gitomer

MAY 22, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Incentives

How To Boost Client Retention – Without Customer Service or Account Reps

“Don’t Cancel” Vs. “Buy Again”

Trending Sources

10.5 Attitude Buster Remedies | Sales Training | Leadership.

"What Should I Say When The Customer Calls And He's Mad As Hell.

7 Must-Have Automated Documents for Sales Success

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

Triple The Power of Your Presentation By Asking Yourself These 8.

11.5 Ways To Win Prospects And Contacts At A Networking Event.

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

The pizza philosophy. What toppings do you offer? | Sales Training.

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Is Your Quota Set Too High? Sales Training | Leadership Training.

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

For the love of sales, not the love of money | Jeffrey Gitomer's Sales.

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

How Personal Information Leads To A Relationship (And To Sales.

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership.

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Join Me In Greenville, SC on January 25 & 26 | Market Dominance.

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer.

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

What should a business lunch consist of? | Jeffrey Gitomer's Sales.

Social BOOM! Book Release Event Photos | Jeffrey Gitomer's Sales.

The Respect Factor ? Earning Versus Demanding | Jeffrey.

How Are You Using The Power of First Impression? | Sales Training.

Take Stock: Gain A Realistic View Of What You Have Achieved.

Deceptive Marketing (Why the Computer World has a Terrible Reputation for Honesty) by Anthony Bondi

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top.

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

This Week's Facebook Contest Winners | Sales Training.

The Skills You Need To Be a True Leader | Sales Training.

4 Ways to Regain a Customer’s Trust After Losing It

The Sales World Is Changing. Are You Changing? | Jeffrey.

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

Stay Connected