Jeffrey Gitomer

DECEMBER 28, 2011

Online Training. It’s that time of year: “Call me back after the holidays.” Tweet Share Call me after the holidays is not an objection. For all requests and questions, including reprint permission, please call 704/333-1112 or email us. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? MARCH 22/23.

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Call-back Hiring Social Media Loyalty 198

Partners in Excellence

OCTOBER 3, 2014

The funny thing is the customer service people I talk to on the phone are fantastic! They are well trained, very efficient, very helpful. From a customer service point of view, I can’t give them any higher compliments. The problem is, we have a lot of special services on our mobile plans.

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Customer Service Customer Wireless Vendor 97

Miller Heiman Group

MAY 19, 2020

Customer service teams are supposed to solve problems, not create new ones. In other words, it’s not often that service reps make a positive emotional connection with their customers. Instead, they frequently engage in behaviors like these that damage customer relationships: Using scripted or canned responses.

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Promotion Training Customer Face-to-face 98

Mr. Inside Sales

OCTOBER 11, 2021

“When I got into this industry I did my own research, just like you’re doing now, and I looked for the company that not only offered the best (product or service) but also delivered the best customer service and follow-up. ON DEMAND SALES TRAINING THAT GETS RESULTS! And these are the things you look for as well, right?”.

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Objections Face-to-face Gatekeeper Licensing 285

Lessonly

SEPTEMBER 30, 2020

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

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Lessonly

JULY 30, 2020

Why is customer service training important? Training is important because your employees are part of the lasting first impression of your brand and business. You see, customer service is key to engaging customers and finding solutions. But where does loyalty come from? Great question.

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Customer Service Training Customer Loyalty 26

Lessonly

APRIL 24, 2020

Great customer service has everything to do with meeting your customers’ needs while making them feel important. Different industries require personalization to meet customers’ individual needs. . This is where the importance of a customer service policy comes in. What do you call a medium?

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Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

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Lessonly

MARCH 18, 2020

Case in point, do any of these situations resonate with your customer service experiences? You locked yourself out of your bank account with too many failed password attempts, so you call the support line to confirm your identity and get back in. These types of customer service experiences are all common.

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Customer Service Customer Hiring Retail 26

Lessonly

SEPTEMBER 20, 2019

The phrase, first attributed to Sir Francis Bacon in his Meditationes Sacrae , dates all the way back to 1597. Bacon was right… Thanks to the Digital Era, there’s been a fundamental shift in power from businesses to customers, forcing them to rethink their entire operating business model. Customer Service Tips.

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Lessonly

APRIL 30, 2020

We’re all super jazzed that we’ll get to live together, but if you’ve ever moved, you know that tons of planning and logistical coordination have to happen before you ever call a new place “home.” In fact, most services I could set up online, and for the ones where I had to call, I had great experiences. I felt heard.

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Customer Service Customer Exercises Call-back 26

Jeffrey Gitomer

AUGUST 10, 2011

Online Training. Offer to call back or come back in a few days? Meanwhile you’re pissed off, you’re off balance, and about to make a bad choice – PLUS you’re mentally blaming the customer for his indecisiveness. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? It’s not about RESPONSE.

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Hiring Training Social Media Loyalty 297

Lessonly

JANUARY 15, 2020

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. Let’s dive in!

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Customer Service Training Customer Policies 20

Sell Integrity

MARCH 20, 2020

With his trademark enthusiasm, Johnny read the room to see who was engaged and called on people to keep conversation flowing. Most sales teams or call center teams opt for the three two-hour sessions, to fit better into their schedules. Benefits of Virtual Training. Today, this is not only a benefit, but a necessity.

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Lessonly

JULY 13, 2021

Empathy—true empathy—is so challenging to master, but worth the investment of time, effort, and training. Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Let’s dive in.

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Hubspot Sales

SEPTEMBER 19, 2019

However, basic product knowledge training isn’t enough. So, how can you train your sales reps on the product they’re selling and ensure they’ll remember the information when they’re making a sale? Below, you’ll learn how to train your salespeople to sell your product better and faster. Solve for the customer.

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The Sales Hunter

DECEMBER 2, 2011

Sales Call Best Practices. At the end of each day, look back and congratulate yourself for the most significant thing you accomplished that day. Avoid them completely if possible, and if you are exposed to them, immediately seek out someone positive to move you back to a positive outlook. cold calling. customer service.

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Motivation Training Hiring Ideal Customer Profile 275

Lessonly

JUNE 11, 2020

Google Hangouts, Skype, and Zoom make video calls much easier to conduct—and allow for numerous members to join in the call, often without too many limitations. For customer service teams, time can feel constrained. They have customers to get back to and problem-solve with. Create Remote Company Culture.

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Showpad

JUNE 15, 2020

Sales training programs offer your reps the opportunity to develop their sales skills and connect with customers more meaningfully — when set up and executed properly. In this blog post, we’ll discuss why you need formal sales training and how to guarantee its success. . Components of a successful sales training program.

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Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

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Training Lead Rank Hiring Course 92

The Digital Sales Institute

MAY 4, 2021

What are sales skills training and techniques as they apply in the modern sales process? The way that we sell and reach customers will naturally reflect changes in our methods of communication and our technologies. Customers almost always have a choice in the company they work with or choose to buy from.

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Training Top of Funnel Customer Service Motivation 52

Marc Wayshak

OCTOBER 7, 2020

In fact, acknowledging that you’ve still got a lot of sales training basics to learn is the first step to starting to crush your sales. 1) You can try to figure out sales training basics out on your own— banging your head against the wall as you keep doing the same things over and over again. If that’s the case, it’s not a bad thing.

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Lessonly

AUGUST 10, 2020

Wondering how to build a customer service team remotely? One day last week, the only call I had during my entire workday was with a really wonderful customer support agent who helped me over my lunch break obtain a return label for one of my (many) online quarantine purchases. 3) Customer service tips .

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Lessonly

JULY 25, 2019

We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. . Kyle : I’d love to talk about the phrase “bringing the human back into the customer experience.”

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Sales Evangelist

FEBRUARY 18, 2019

On today's episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. I couldn’t receive calls from my clients or from my family. Brand loyalty I remember back in 6th grade when my mom got me a pager from BellSouth. My phone was disconnected.

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Lessonly

OCTOBER 19, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. And the first time they really get to practice speaking about that new promotion, it’s on a phone call with a customer. Practice what matters with Lessonly.

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Lessonly

OCTOBER 4, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. Forward-thinking teams know it’s important to collaborate with their frontline reps to quickly develop training content that drives performance. TRANSCRIPT.

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Increase Sales

OCTOBER 30, 2013

Can we have a forthright conversation that the business world has changed and specifically the most pressing sales training dilemma? ” Sales Training Coaching Tip: People buy on emotions (feel) first then justified their buying decision with logic. Sales Training Marketing sales leads sales practices sales process SMB'

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Training Insurance Insurance Social Media 156

Lessonly

SEPTEMBER 20, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs?

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Customer Service Training Customer Wireless 22

The Sales Hunter

AUGUST 30, 2019

This happens when the customer starts thinking the expectations are “x,” when in reality, they are “y.” I call this stupid selling on the salesperson’s part. Many times, the issue doesn’t come back to haunt the salesperson immediately. Instead, the problem hits customer service or others in the company first.

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Ideal Customer Profile Customer Customer Service Call-back 187

Zoominfo

FEBRUARY 12, 2024

Choosing the best-fit revenue operations tools can dramatically enhance cross-departmental collaboration, enabling unified platforms where sales, marketing, and customer service teams are able to access and share critical data. Gong: Analyzes sales calls and customer interactions to offer actionable feedback and insights at scale.

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Revenue Tools Scale Lead Rank 130

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? Lori Richardson. --> Score More Sales can help your organization increase revenues and profits through a custom blend of tactical consulting , focused training , and interactive speaking engagements.

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Customer Service Lead Rank Lead Scoring Top of Funnel 120

Jeffrey Gitomer

OCTOBER 4, 2011

Online Training. If you make a big sale and the customer calls for help and gets a grump in accounting or shipping, you lose. Get back to profitability. Be prepared to tell the customer what you can do, not what you can’t do. People are calling – they want to buy and need help. See Jeffrey Live!

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Training Hiring Social Media Loyalty 166

The Sales Hunter

APRIL 30, 2013

Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. Use the call to help identify another need with which you might be able to help them, either now or in the future.

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Hubspot Sales

OCTOBER 29, 2017

billion on training and development, including external providers, internal expenses and tuition reimbursement, according to The American Society for Training and Development. in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry.

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Channels Video Training Hiring 112

Jeffrey Gitomer

SEPTEMBER 7, 2011

Online Training. Just go back to the third grade where you made excuses that were equally as silly. It blows me away how few salespeople believe in their own product or service. sales training meeting for a car dealership, I asked 30 salespeople how many of them drove the brand of car that they sold. See Jeffrey Live!

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Marc Wayshak

MAY 25, 2022

In this video, I’m going to show you some top sales management training tips on this concept. One of the most important sales management training ideas is the concept of putting a product in place that essentially sells itself in some ways. Aligning incentives is the backbone of any successful sales management training initiative.

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