The Sales Hunter

APRIL 30, 2013

Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. Use the call to help identify another need with which you might be able to help them, either now or in the future.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

SBI Growth

FEBRUARY 11, 2013

We have helped numerous Sales Ops leaders take back authority. Defend your turf ­­ – Devise a plan for taking back authority and your seat at the table. Learning and Development is determining ongoing training modules. You estimated the ROI of focusing training on a number of different initiatives.

Collateral 334

Collateral Customer Service Data Buyer 334

Jeffrey Gitomer

AUGUST 31, 2011

Online Training. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. EPILOG: Follow up with a personal call and a personal note of thanks. Especially letting the customer vent.

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

OCTOBER 19, 2011

Online Training. It remains an enigma to me that more salespeople don’t use it to replace the cold call (which ain’t no fun). Categorize them on the back of their card as soon as you get it. (A. Write it on the back of their card as soon as you finish the conversation.). See Jeffrey Live! Hire Jeffrey.

Networking 314

Networking Hiring Prospecting Social Media 314

Partners in Excellence

OCTOBER 3, 2014

The funny thing is the customer service people I talk to on the phone are fantastic! They are well trained, very efficient, very helpful. From a customer service point of view, I can’t give them any higher compliments. The problem is, we have a lot of special services on our mobile plans.

Customer Service 121

Customer Service Customer Wireless Vendor 121

Jeffrey Gitomer

OCTOBER 4, 2011

Online Training. If you make a big sale and the customer calls for help and gets a grump in accounting or shipping, you lose. Get back to profitability. Be prepared to tell the customer what you can do, not what you can’t do. People are calling – they want to buy and need help. See Jeffrey Live!

Training 166

Training Hiring Social Media Loyalty 166

Jeffrey Gitomer

APRIL 19, 2011

Online Training. Triple The Power of Your Presentation By Asking Yourself These 8 Questions | Sales Training Tips. For more sales training tips, click here to get my weekly sales Ezine – Sales Caffeine. It’s often smart to look back at the first time you got an demonstration of the product. See Jeffrey Live!

Hiring 316

Hiring Social Media Loyalty Referrals 316

Jeffrey Gitomer

APRIL 16, 2013

real world connection strategies to eliminate cold calling. Visit existing customers. You’ll have the potential to gain fifty “cold call” connections each time you speak. Contact current customers who aren’t using 100% of your product line. You have gold in your own back yard. No cold call needed.

Cold Calling 233

Cold Calling Face-to-face Trade Show Referrals 233

Jeffrey Gitomer

MAY 27, 2011

Online Training. Or did you continue to encourage – continue to cheer them on until they finally took those first steps – and then celebrate with hugs, kisses, photographs, and phone call to anyone or everyone who would listen? When someone’s down, you may have the words they need to hear to get back up.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

Increase Sales

OCTOBER 30, 2013

Can we have a forthright conversation that the business world has changed and specifically the most pressing sales training dilemma? ” Sales Training Coaching Tip: People buy on emotions (feel) first then justified their buying decision with logic. Sales Training Marketing sales leads sales practices sales process SMB'

Training 156

Training Insurance Insurance Social Media 156

Mr. Inside Sales

OCTOBER 11, 2021

“When I got into this industry I did my own research, just like you’re doing now, and I looked for the company that not only offered the best (product or service) but also delivered the best customer service and follow-up. ON DEMAND SALES TRAINING THAT GETS RESULTS! And these are the things you look for as well, right?”.

Objections 285

Objections Face-to-face Gatekeeper Licensing 285

The Sales Hunter

NOVEMBER 5, 2013

Regardless of how you felt your last sales call went, there are a few things your customer just called me about and asked me to share with you. The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. Please return my phone call.

Customer 240

Customer Call-back ACT Selling Skills 240

The Sales Hunter

NOVEMBER 21, 2011

Sales Call Best Practices. As someone who has sat in on my share of motivational speakers, only to see attendees be pumped as they leave and back to their old habits by the next day, I can attest that the only successful motivators are those who offer a framework for self-discovery instead of those who merely get people excited and stoked.

Motivation 185

Motivation Training Hiring Ideal Customer Profile 185

Jeffrey Gitomer

APRIL 21, 2011

Online Training. Pre-call research should tell you that. Find out a little bit about the prospect’s business so you can go into the sales call with answers and ideas that may get the prospect excited enough to buy. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Gitomer | April 21, 2011 | 8 Comments. Good start.

Hiring 335

Hiring Social Media Loyalty Commission 335

Nutshell

OCTOBER 9, 2019

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. Customer-oriented feedback loop. The best ones even make it to Twitter.

Customer Service 95

Customer Service Customer Hiring How To 95

Jeffrey Gitomer

MAY 9, 2011

Online Training. Let’s be kind and call it “sales underachievement.” When you have the pressure to sell, the prospect senses it, and backs off. For all requests and questions, including reprint permission, please call 704/333-1112 or email us. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? “Help!

Hiring 306

Hiring Social Media Cancellation Loyalty 306

Increase Sales

JULY 14, 2012

This was due to existing poor customer service but more so inconsistent service and high prices given the very competitive nature of the telecommunications industry. I called the customer service number given to me by the salesman. So I called the salesperson and explained the situation with a calm voice.

Referrals 146

Referrals Telecommunications Customer Service Call-back 146

Score More Sales

DECEMBER 2, 2013

No return calls on voice mail messages? Here are some suggestions to help you get your messaging groove back: Start from scratch. We’re helping them solve customer service issues faster with higher satisfaction rates. . Sometimes in sales you just need to start over with your messaging. You need a message makeover.

Inside Sales 230

Inside Sales Lead Rank Lead Scoring Call-back 230

The Sales Hunter

MARCH 2, 2012

Sales Call Best Practices. I count it a privilege and an honor to share with thousands of salespeople each week through my blog, website, videos, speeches and training programs. Our customers don’t care about our problems, they care about their problems. Customers are buying confidence. cold calling.

Motivation 247

Motivation Hiring Ideal Customer Profile Negotiation 247

Hubspot Sales

SEPTEMBER 19, 2019

However, basic product knowledge training isn’t enough. So, how can you train your sales reps on the product they’re selling and ensure they’ll remember the information when they’re making a sale? Below, you’ll learn how to train your salespeople to sell your product better and faster. Solve for the customer.

Hiring 144

Hiring Training Case Study Hubspot 144

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

Jeffrey Gitomer

JUNE 28, 2011

Online Training. I love making sales, and I try to do two or three sales calls every week, so I can stay at the top of my game. I’m challenging you to go back, and re-read to this formula – there’s no magic to it, but add passion, and the results will be incredibly magical. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

Hiring 305

Hiring Lead Rank Social Media Loyalty 305

The Sales Hunter

SEPTEMBER 24, 2012

However, I will say it’s okay to fail on a sales call. Look at things this way: If you were to win on every sales call, shouldn’t that tell you you’re not asking for enough in one way or another? The beauty in failing on a sales call is what you learn from it. Key word is “might.”

Customer Service 184

Customer Service Call-back Compensation Motivation 184

The Sales Hunter

NOVEMBER 18, 2011

Sales Call Best Practices. If you close or cut your hours or simply coast during the holidays, what kind of customer service are you truly providing and how many sales are you truly missing?! When put that way, closing or cutting back during the holidays doesn’t look like too appealing on your part. cold calling.

Ideal Customer Profile 196

Ideal Customer Profile Hiring Negotiation Facebook 196

The Sales Hunter

AUGUST 30, 2019

This happens when the customer starts thinking the expectations are “x,” when in reality, they are “y.” I call this stupid selling on the salesperson’s part. Many times, the issue doesn’t come back to haunt the salesperson immediately. Instead, the problem hits customer service or others in the company first.

Ideal Customer Profile 187

Ideal Customer Profile Customer Customer Service Call-back 187

The Sales Hunter

NOVEMBER 25, 2011

Sales Call Best Practices. You have bad sales calls you have to bounce back from quickly, just as they have bad games from which they have to bounce back. You have amazing sales calls with amazing results, just as they can complete the pass no one expected. Sales Training Tip #300: How Confident Are You?

Ideal Customer Profile 190

Ideal Customer Profile Face-to-face Negotiation Hiring 190

The Sales Hunter

DECEMBER 16, 2011

Sales Call Best Practices. Regardless of what you did or did not do, never allow yourself to end the day without thinking back on the day and celebrating whatever it was you did that you felt was the most successful thing. Keeping a journal of your successes can give you a great tool to refer back to anytime you need a lift.

Motivation 211

Motivation Hiring Ideal Customer Profile Journal 211

Score More Sales

SEPTEMBER 22, 2011

You didn’t sell anything this week (month, quarter) because: You were too busy to make proactive sales calls. You were doing customer service all week. You couldn’t find the “right” times to call anyone. You couldn’t find the “right” times to call anyone. You were waiting for them to get back to YOU.

Lead Rank 177

Lead Rank Lead Scoring Top of Funnel Call-back 177

Understanding the Sales Force

JANUARY 6, 2014

The good news was that with time (30 months), higher expectations, along with some training and much better coaching, his goals were achievable. We always ask them to provide some feedback, some of which makes its way back to us. I do not handle joint calls effectively? He also said the following: ]. " How does he know?

Hiring 209

Hiring Call-back Groups Sales Management 209

The Sales Hunter

FEBRUARY 25, 2012

Sales Call Best Practices. You have been working your tail off trying to close this one client, and just when you think that moment is going to come, the client delays or backs off all together. Call your best customer! Whatever you do, don’t call your spouse, significant other or mother! FREE Resources.

Closing 184

Closing Ideal Customer Profile Negotiation Hiring 184

Jeffrey Gitomer

DECEMBER 16, 2011

Online Training. Tweet Share We are in the year 2011 and it’s amazing to me that people are still cold calling, leaving voicemails, asking for appointments, and, in general, trying to pull out their Felix the Cat tricks that were dead and gone the moment the Internet reached awareness. How do I make a better cold call?

Hiring 194

Hiring Cold Calling Closing Social Media 194

The Pipeline

OCTOBER 3, 2011

With so many opportunities to ensure customer satisfaction, it is a wonder how some companies keep blowing it. I recently called them to complain about consistent outages and slow service, something others in my area have also complained about. Cold calling. Customer Care. Sales Training. Cold Calling Now.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

The Sales Hunter

FEBRUARY 7, 2012

Sales Call Best Practices. Here are specific things you can do to take those relationships to a level where a client is much more likely to call upon you and see you as a valuable resource. cold calling. customer service. sales training. sales training tip. training tip. cold calling.

Ideal Customer Profile 204

Ideal Customer Profile Negotiation Hiring Facebook 204

No More Cold Calling

AUGUST 24, 2017

Because of this belief, CEOs invest more money in beer Fridays and office supplies than training their salespeople, sales managers, or any other department that interfaces with the customer. . Development Philosophy: You subscribe to “one and done” training. Here’s a reality check. You aren’t serious about revenue growth.

Hiring 214

Hiring Account SalesForce Quota 214

The Sales Hunter

JANUARY 10, 2012

Sales Call Best Practices. The way you immediately respond to them is going to go a long way in determining the customer’s next move. If you don’t allow yourself to get rattled, you can many times take back control if the customer is not a seasoned negotiator. Strategic Customers Are Key. cold calling.

Negotiation 190

Negotiation Ideal Customer Profile Customer Hiring 190

The Sales Hunter

DECEMBER 27, 2011

Sales Call Best Practices. Best thing of all is many times it means the customer or prospect will call you to do business. I like this, because in my book, a customer who calls you is a full-profit customer. The only thing holding you back from having a great year is yourself. cold calling.

Motivation 213

Motivation Hiring Ideal Customer Profile Negotiation 213

The Sales Hunter

NOVEMBER 15, 2011

Sales Call Best Practices. Which is Holding You Back? His argument was very strong, but not more than 30 minutes later, I received a phone call from a sales recruiter looking for sales candidates. Professional Selling Skills Training: "Learn / Teach / Sell” Yourself to More Sales. cold calling. sales training.

Selling Skills 186

Selling Skills Ideal Customer Profile Negotiation Facebook 186