Remove Books Remove Customer Service Remove Training
article thumbnail

10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

Online Training. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills.

Remedy 334
article thumbnail

4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Jeffrey Gitomer

Online Training. Customer Loyalty. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Eric has both work ethic and ethics and this book conveys a message of timely urgency. Jeffrey Gitomer’s Books. The Little Red Book of Selling. Little Teal Book of Trust.

Hiring 297
article thumbnail

United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers. United is not the only company guilty of deplorable customer service. Customer service has a very important selling role.

Airlines 210
article thumbnail

The Skills You Need To Be a True Leader | Sales Training.

Jeffrey Gitomer

Online Training. If you are the one driving the train and making big things happen, you will become a hero to those who respect your ethics and accomplishments. Customer Loyalty. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Jeffrey Gitomer’s Books. See Jeffrey Live!

Hiring 294
article thumbnail

"What Should I Say When The Customer Calls And He's Mad As Hell.

Jeffrey Gitomer

Online Training. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind.

Hiring 318
article thumbnail

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

Online Training. Customer Loyalty. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Eric has both work ethic and ethics and this book conveys a message of timely urgency. Jeffrey Gitomer’s Books. The Little Red Book of Selling. Little Teal Book of Trust.

Study 332