Remove Books Remove Customer Service Remove Software
article thumbnail

My Latest on Using Email to Book New Meetings

Understanding the Sales Force

Using email to book new meetings sounds awesome. After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. What will you do?

Meeting 207
article thumbnail

What is the Best Live Chat Software for Enhancing Customer Engagement?

Zoominfo

Providing exceptional customer service hinges on the ability to communicate instantly and effectively. Live chat software fulfills this need, allowing businesses to connect with website visitors and customers in real-time. Valuable Insights : Chat logs and analytics offer data on customer behavior and preferences.

Software 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Who Cares About “Outstanding Customer Service Experience?”

Partners in Excellence

Sometimes, I think we get customer service wrong. We sell the value of our outstanding customer service. Frankly, to me, the very best customer service experience is to have no customer service experience at all! It was a problem with the software set up, but should never had occurred.

article thumbnail

Marketing Automation is Not Marketing Strategy

Pointclear

I’m reminded of Mike Moran’s great book title, Do It Wrong, Quickly. Marketers thought that the new CRM software would solve their customer service and customer retention problems. Think about it: if their clients can’t get the value from the software, their revenues are going to be impacted.

Marketing 266
article thumbnail

Every Great Salesperson Was Once a Beginner | Jeffrey Gitomer.

Jeffrey Gitomer

I began by telling them of a book I had just purchased called, Every Great Chess Player Was Once A Beginner. Hard to imagine Bill Gates in his dorm room cooking mac and cheese on a hotplate as he struggles with his 128k computer to create the future of software. Customer Loyalty. Jeffrey Gitomer’s Books. But they all did.

Hiring 226
article thumbnail

Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

article thumbnail

27 Top Books for CEOs and Entrepreneurs

Hubspot Sales

So, if you see the letters “CEO” in your future, it’s never too early to start preparing with these 27 powerful and inspiring books. 27 Best Business Books for CEOs and Entrepreneurs. This book captures what it’s really like to lead a startup. Review : “This book can be read as ‘The Art of War’ for business.

Hiring 112