Understanding the Sales Force

JUNE 26, 2014

Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers.

Airlines 213

Airlines Customer Service Customer Cancellation 213

Smooth Sale

DECEMBER 23, 2021

Note: Nicole Garrison, provides today’s guest Blog, ‘Will you improve with these sales books?’. Nicole Garrison is an expert writer of articles, case studies, and marketing, sales, and business development research. Will You Improve with These Sales Books? Dubin launched a video as a sales pitch.

Hiring 78

Hiring Social Media Follow-up Research 78

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

Vengreso

DECEMBER 8, 2022

There’s a seismic, yet quiet, shift that’s taking place within the sales industry. The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won’t work. What should sales leaders be doing today?

Customer Service 78

Customer Service Motivation Top of Funnel Customer 78

Lead411

DECEMBER 2, 2023

5 Top B2B Sales Books for 2024 Keeping up with the newest sales tactics is always a point of emphasis for any successful sales team. Tech-Powered Sales: Achieve Superhuman Sales Skills by Justin Michael, Tony Hughes, et al. Marketing, Sales and Service with A.I.

B2B 52

B2B Top of Funnel Lead Rank Campaigns 52

Increase Sales

DECEMBER 18, 2012

Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Exceptional customer service just does not happen. Exceptional customer service just does not happen.

Customer Service 152

Customer Service Customer Facebook Strategy 152

Hubspot Sales

JANUARY 21, 2021

Many salespeople don't plan on going into sales. They're entrepreneurs, and sales is a great way to learn the ins and outs of business. To help you prepare for your eventual takeover of the business world, we've compiled a list of the 30 best books on entrepreneurs. The 30 Best Entrepreneur Books. But I got so much more.

Outsourcing Services 134

Outsourcing Services Face-to-face Social Media Motivation 134

Jeffrey Gitomer

OCTOBER 17, 2011

FREE E-Book: The Little Book of Listening. I’d like to help you get better at listening by giving away one of my free e-books: The Little Book of Listening. Note: By submitting your information, you also agree to receive Jeffrey Gitomer’s Sales Caffeine. Get Sales Blog Updates. Customer Loyalty.

Hiring 170

Hiring Social Media Loyalty Cancellation 170

Jeffrey Gitomer

AUGUST 23, 2013

Customer Loyalty My Books Sales Best Sales Books CUSTOMER LOYALTY customer service training Jeffrey Gitomer Sales Training' This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Loyalty 157

Loyalty Customer Service Training Customer 157

The Pipeline

APRIL 3, 2012

Tibor Shanto asked me to review the book Emotional Equations by Chip Conley because he knows I have been studying the topic of emotional intelligence (EQ) over the past 10 years and have incorporated the importance of understanding one’s EQ into my corporate training business. The title of Mr. Conley’s book intrigued me.

Face-to-face 233

Face-to-face Study Research Analysis 233

Jeffrey Gitomer

MARCH 26, 2012

Tweet At every seminar I give, I ask my audience, “How many of you would like to write a book?” I never “wanted” to write a book. But the minute I finished my first column in March of 1992, I said to myself, “Hey, if I just finish 100 columns, I’ll have enough content for a book.”

Social Media 193

Social Media Loyalty Customer Service Media 193

Hubspot Sales

NOVEMBER 21, 2017

So, if you see the letters “CEO” in your future, it’s never too early to start preparing with these 27 powerful and inspiring books. 27 Best Business Books for CEOs and Entrepreneurs. The Sales Acceleration Formula. This book captures what it’s really like to lead a startup. The Hard Thing About Hard Things.

Hiring 111

Hiring Lead Rank Influencer Handbook 111

Jeffrey Gitomer

MARCH 31, 2011

Book Release Event Photos. Tweet Share Thank you to everyone who was able to attend the book release event for Social BOOM! Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Hire Jeffrey.

Hiring 221

Hiring Social Media Loyalty Cancellation 221

The Sales Hunter

JANUARY 5, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. Book Review: The Challenger Sale. Mark’s Insights on PRICING. FREE Resources.

Motivation 163

Motivation Hiring Ideal Customer Profile Negotiation 163

Partners in Excellence

SEPTEMBER 9, 2013

Sometimes, I think we get customer service wrong. We sell the value of our outstanding customer service. Frankly, to me, the very best customer service experience is to have no customer service experience at all! ” So I think we sometimes get customer service experience wrong.

Customer Service 93

Customer Service Customer Survey Knowledge Base 93

Jeff Davis

APRIL 12, 2018

I was really interested in understanding how the principles of customer service (CX) could be applied to helping B2B organizations align Sales and Marketing. Be sure to check out our Facebook Live Interview where we discuss the conference, how CX has changed over the years, and his upcoming new book.

Oracle 54

Oracle Customer Service Customer Conference 54

Sales and Marketing Management

DECEMBER 16, 2019

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . That asset is the customer. . . Why Employees Often Lack Customer Empathy .

Company 423

Company Customer Insurance Insurance 423

Jeffrey Gitomer

MAY 3, 2011

Order Your Copy Of The Little Book Of Leadership Today! Tweet Share The Little Book of Leadership is now available! Filed Under: Attitude , Customer Loyalty , Leadership , My Books Tagged With: book on attitude , business social media , corporate sales training , Jeffrey gitomer , jefrrey gitomer , selling skills.

Hiring 174

Hiring Social Media Loyalty Cancellation 174

Score More Sales

MAY 10, 2010

Sales Tips and Strategies to Grow Revenues. What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? 50 DAYS To Build Your Sales – 2nd edition. Book Review of High Profit Selling by Mark Hunter. Sales Ideas & Skills.

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

Jeffrey Gitomer

APRIL 26, 2013

The key to mastering any kind of sales is switching statements about you – how great you are, and what you do – to statements about them. The post The Sale Re-defined appeared first on Jeffrey Gitomer’s Sales Blog.

Customer Service 198

Customer Service Training Sales Sales Management 198

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. Creating loyalty with customers. It’s as simple as that!

Customer Service 26

Customer Service Training Customer Loyalty 26

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. Speakers: Each event will feature a variety of speakers from keynotes to customer panels. Smart Customer Service.

Customer Service 35

Customer Service Conference Customer Education 35

Jeffrey Gitomer

MARCH 20, 2013

The post Jeffrey Gitomer’s Deal of the Week #593 – Buy the Book, Get the CD Free! appeared first on Jeffrey Gitomer’s Sales Blog. It’s NOT the apology that matters… It’s the recovery that counts.

Customer Service 181

Customer Service Loyalty Sales Customer 181

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. Brené does it again.

Customer Service 24

Customer Service Customer Cold Calling Sales Qualified Lead 24

Sales and Marketing Management

SEPTEMBER 14, 2020

Some sales organizations saw their pipelines disappear overnight, so they began to reevaluate processes in an attempt to preserve them. Now, as businesses begin to adopt new technologies and solutions to recover and rebound, they must avoid overlooking their biggest asset: their customers. Pandemic-Induced Approaches .

SAP 207

SAP Compensation Face-to-face Analytics 207

Jeffrey Gitomer

AUGUST 15, 2011

Make more sales. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills.

Remedy 334

Remedy Hiring Training Social Media 334

Jeffrey Gitomer

JANUARY 3, 2012

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Dont let your next sales meeting suck!

Referrals 228

Referrals Hiring Social Media Loyalty 228

Sales and Marketing Management

NOVEMBER 30, 2020

Author: Scott Greenberg Quick quiz: John gets paid when he makes a sale. Each day he prospects for new customers. He builds relationships with these customers, assessing and meeting their needs. He works hard to compete against others in the industry vying for the same customers. Same Questions and Opportunities.

Real Estate 256

Real Estate Insurance Insurance System 256

Smooth Sale

NOVEMBER 13, 2024

Focus on Customer Service One way to build loyalty and positive word-of-mouth is to prioritize excellent customer service. You want to ensure that your customers are satisfied with your products or services and that you work hard to meet their needs and demands. Celebrate Success! Author One Stop, Inc.

Hiring 91

Hiring Energy Face-to-face Networking 91

Hubspot Sales

AUGUST 20, 2021

It’s called “process strategy,” and every organization should have it on their books. Process Strategy can be seen throughout every department in a successful organization, whether it be sales, production, operations management, customer service, or retention. Consider what your sales team does when it receives a lead.

Strategy 133

Strategy Remedy Customer Service Fashion 133

The Sales Hunter

FEBRUARY 22, 2019

Sales leadership is nothing more than interacting with others to make a positive impact. We can break it down even further and say that sales leadership is just people connecting with people. Sales and leadership are one and the same. Sales is only as complicated as we want to make it. Sales is helping people.

Motivation 200

Motivation B2C Sales Leadership Social Media 200

The Sales Hunter

JULY 17, 2013

Sure, you may know quite a bit more than your customer, but if you don’t learn to pause at the right time, you may lose the sale. The typical salesperson thinks they know everything, and many times they do know quite a bit more than the customer. In my book, that’s beautiful. ” Sales Motivation Blog.

Cold Calling 244

Cold Calling Customer Service Consultative Selling Negotiation 244

Jeffrey Gitomer

MAY 2, 2013

The post The Importance of Likability in Leadership | Jeffrey Gitomer appeared first on Jeffrey Gitomer’s Sales Blog.

Customer Service 231

Customer Service Sales Leadership Video Training 231

Jeffrey Gitomer

MARCH 22, 2011

Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Tweet Share There’s a fine line between should I ask for the sale or not ask for the sale? Great salespeople always ask for the sale, and NEVER leave without confirming the next step in the sales cycle. Get Sales Blog Updates.

Hiring 244

Hiring Social Media Loyalty Cancellation 244

Score More Sales

JANUARY 27, 2014

Need some sales inspiration? A new twist on an old sales idea you’d like to do again? A quick sales jump-start this week? Here are the first 50 of a list of 101 ways to “snap out of it” and score more sales: read a recommended sales book. bookmark a sales blog and read regularly.

Lead Scoring 281

Lead Scoring Lead Rank Hiring Ideal Customer Profile 281

Jeffrey Gitomer

AUGUST 10, 2011

Tweet Share You go through your ENTIRE one-hour, amazing sales presentation. Use a worn out sales technique? definitive answers to this age-old sales barrier: Still have questions for me? Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck!

Hiring 297

Hiring Training Social Media Loyalty 297

Jeffrey Gitomer

MARCH 22, 2011

If you live in Charlotte, NC, come join me for the launch of my new book, Social BOOM! Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. Dont let your next sales meeting suck! Categories.

Hiring 251

Hiring Social Media Loyalty Networking 251