Blog, Customer Service and Sales Management

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

FEBRUARY 25, 2013

.” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. Sales managers, what behavior are you rewarding?

Customer Service

Customer Service Customer Discount Maximizer

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

JANUARY 5, 2014

Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ‘A’ players on the team. Every sales manager is time starved. Sales Managers should be spending 75% of their time coaching their team. POST-SALES SUPPORT. Lack of quality leads. Most don’t.

Sales Management

Sales Management Face-to-face Decision Maker Travel

How Sales Managers Undermine Price

The Sales Hunter

SEPTEMBER 24, 2013

Sales managers without even trying are very good at taking profit right out of their company. They do this because of how they handle things with their salespeople who in turn offer customers discounts. When a sales manager places pressure, they need to do it with guidance as to how the salesperson should handle things.

Sales Management

Sales Management Discount Consultative Selling Face-to-face

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Get Sales Blog Updates.

Hiring

Hiring Social Media Loyalty Cancellation

The 21.5 BEST Places To Network | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

JUNE 14, 2011

Filed Under: Attitude , My Books , Networking , Sales , Success Tagged With: corporate sales training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales blog , the little red book of selling. I work for a large company with a large sales force.

Networking

Networking Hiring Trade Show Social Media

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 29, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , customer loyalty training , customer service , establishing trust , how to sell , Jeffrey gitomer , jefrrey gitomer , selling skills. Get Sales Blog Updates. Customer Loyalty.

iContact

iContact Hiring Social Media Loyalty

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

JULY 7, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals Tagged With: attitude training , book on attitude , building trust , customer service training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer. Get Sales Blog Updates. Customer Loyalty. Sales Management.

Referrals

Referrals Hiring Social Media Loyalty

Using Sales Managers and Executives to Close More 4th Quarter Sales

The Sales Hunter

SEPTEMBER 20, 2013

One of the easiest things sales managers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”

Sales Management

Sales Management Cold Calling Closing Consultative Selling

5 Sales Training Tips for Sales Managers AND Salespeople | Sales.

The Sales Hunter

JANUARY 27, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. 5 Sales Training Tips for Sales Managers AND Salespeople. The success you have in sales is dependent on your level of confidence.

Sales Management

Sales Management Training Hiring Ideal Customer Profile

Sales Managers Have the Hardest Job in Sales | Sales Motivation.

The Sales Hunter

FEBRUARY 20, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Managers Have the Hardest Job in Sales. Sales Managers have the hardest job in sales. Mark’s Insights on PRICING.

Motivation

Motivation Sales Management Hiring Negotiation

Are you the leader or just the boss? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

JUNE 30, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Wireless Loyalty

10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Get Sales Blog Updates.

Remedy

Remedy Hiring Training Social Media

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

Customer Service

Customer Service Customer How To Lead Rank

15 Essential Blog Posts About Sales Productivity

Zoominfo

FEBRUARY 14, 2018

If you’re a regular reader of our blog, you’ve seen quite a bit about sales productivity in the last few weeks. And for good reason—sales productivity is the theme of our 2018 Growth Acceleration Summit! This list includes some of our own blog posts, as well as some great posts from other businesses. Continue reading.

B2B

B2B Face-to-face Sales Education

The Sale Re-defined

Jeffrey Gitomer

APRIL 26, 2013

The post The Sale Re-defined appeared first on Jeffrey Gitomer’s Sales Blog.

Customer Service

Customer Service Training Sales Sales Management

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

Jeffrey Gitomer

MARCH 22, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media.

Hiring

Hiring Social Media Loyalty Cancellation

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

NOVEMBER 15, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Study

Study Hiring Social Media Loyalty

Shut Up! You Talk Too Much

The Sales Hunter

JULY 25, 2013

She said her boss asked her to get feedback from customers. A stupid salesperson working for a stupid sales manager. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Well, that sums it up. I guess it all fits.

Cold Calling

Cold Calling Selling Skills Customer Service Consultative Selling

Top sales blogs all sales managers need to follow

PandaDoc

SEPTEMBER 2, 2020

We’ve reached out to influencers and compiled a list of the industry’s leading blogs below. Check them out regularly, sign up for their emails even, and use the information they share to skyrocket your sales results. HubSpot Sales aims to help growing businesses transform the way they sell to match the way people buy.

Top of Funnel

Top of Funnel Sales Management Hiring Lead Rank

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Jeffrey Gitomer

FEBRUARY 14, 2012

Get Sales Blog Updates. Customer Loyalty. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends.

Hiring

Hiring Social Media Loyalty Referrals

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Jeffrey Gitomer

AUGUST 10, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Nick Garcia says: August 11, 2011 at 3:22 pm. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized.

Hiring

Hiring Training Social Media Loyalty

"What Should I Say When The Customer Calls And He's Mad As Hell.

Jeffrey Gitomer

AUGUST 31, 2011

I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I know it drives me insane as a sales professional. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Categories.

Hiring

Hiring Customer Social Media Loyalty

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Jeffrey Gitomer

NOVEMBER 17, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Cancellation

5 best practices for offering excellent customer service

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service

Customer Service Hiring Customer Hotels

9 Secrets to Make Senior Management’s Meeting with a Customer Effective

The Sales Hunter

APRIL 11, 2013

These secrets will continue to strengthen your relationship with the customer — and with your senior management. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Meeting

Meeting Customer Cold Calling Consultative Selling

Sales Leadership Friday: Two Deadly Words in Sales… “If” and “Then”

The Sales Hunter

MAY 10, 2013

I can’t tell you the number of times I’ve heard salespeople and sales managers use what I refer to as the two deadly words in sales: “if” and “then.” It’s too easy for salespeople and even sales managers to believe if only something , then they could something.

Sales Leadership

Sales Leadership Consultative Selling Motivation Lead Rank

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 22, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Networking

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 3, 2012

Get Sales Blog Updates. Customer Loyalty. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends.

Referrals

Referrals Hiring Social Media Loyalty

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Jeffrey Gitomer

MARCH 14, 2011

Filed Under: Attitude , Sales Tagged With: attitude training , book on attitude , corporate sales training , customer loyalty training , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales , sales article , sales attitude , sales blog , the little gold book of yes attitude.

Hiring

Hiring Social Media Loyalty Cancellation

How Personal Information Leads To A Relationship (And To Sales.

Jeffrey Gitomer

MAY 18, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Darren says: May 18, 2011 at 7:39 pm. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. London, ON.

Hiring

Hiring Lead Rank Lead Scoring Leads

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 17, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Policies

Is Your Quota Set Too High? Sales Training | Leadership Training.

Jeffrey Gitomer

SEPTEMBER 29, 2011

Filed Under: Attitude , Overcoming Objections , Sales , Sales Management Tagged With: corporate sales training , customer loyalty training , customer service training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media. Get Sales Blog Updates.

Quota

Quota Training Hiring Social Media

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 21, 2011

Filed Under: Attitude , Customer Loyalty , Sales Tagged With: attitude training , book on attitude , customer loyalty training , customer service , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales blog , sales skills , selling skills.

Hiring

Hiring Social Media Loyalty How To

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

Jeffrey Gitomer

MAY 22, 2011

Not just in front of your own people – make sure it’s on your company’s blog, in your weekly e-magazine, and posted on your website. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories.

Hiring

Hiring Social Media Loyalty Incentive

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Jeffrey Gitomer

MAY 9, 2011

Want to learn ways to help cure sick sales? Look for my next blog post. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Therefore, you are the best (only) person to fix it. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Speak Your Mind Cancel reply.

Hiring

Hiring Social Media Cancellation Loyalty

You Are Not Just Another Number

No More Cold Calling

APRIL 1, 2014

I told them they just gave me a great idea for a blog post. Customer Service Still Matters. When we pay for a service, we have a right to expect efficiency and courtesy. Share a customer service experience that was either so great or so terrible that you told other people about it. Comment Here.

Cold Calling

Cold Calling Small Business Small Business Enterprise

Triple The Power of Your Presentation By Asking Yourself These 8.

Jeffrey Gitomer

APRIL 19, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Referrals

Sales Leadership: 9 Things the CEO MUST Know When Making a Sales Call with a Salesperson

The Sales Hunter

JULY 12, 2013

The sales manager is anxious to hear how the sales call went. When you follow-up, it shows that you take your involvement seriously and you value the role the sales team plays in the success of the company. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Sales Leadership

Sales Leadership Cold Calling Consultative Selling Motivation

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Jeffrey Gitomer

OCTOBER 19, 2011

Filed Under: Attitude , Customer Loyalty , General , Generating Referrals , Sales Tagged With: attitude training , corporate sales training , little black book of connections , professional sales training , sales presentations , sales training , selling skills. Get Sales Blog Updates.

Networking

Networking Hiring Prospecting Social Media

Are You Always Right or Wrong? Probably Right. Too Bad.

Jeffrey Gitomer

APRIL 15, 2013

Why do customer service people always have to be right? . When a customer calls and has a question, a concern, a complaint, or needs an answer, the first words out of your mouth set the tone for the transaction. appeared first on Jeffrey Gitomer’s Sales Blog. Tweet Why do salespeople always have to be right?

Loyalty

Loyalty Training Customer Service Competition

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

MARCH 3, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Kevin Gomes says: March 3, 2011 at 6:21 pm. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized.

Relationals

Relationals Hiring Social Media Loyalty

5 of the BEST Sales Tips Ever | Sales Motivation and Sales Training

The Sales Hunter

DECEMBER 6, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Copyright 2011, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Phone Sales Tips: Smartphone Messages That Work.

Motivation

Motivation Training Hiring Ideal Customer Profile

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

Jeffrey Gitomer

MARCH 8, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Cancellation

Are You a Salesperson or a Customer Service Person?

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

Trending Sources

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

How Sales Managers Undermine Price

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

The 21.5 BEST Places To Network | Jeffrey Gitomer's Sales Blog.

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Using Sales Managers and Executives to Close More 4th Quarter Sales

5 Sales Training Tips for Sales Managers AND Salespeople | Sales.

Sales Managers Have the Hardest Job in Sales | Sales Motivation.

Are you the leader or just the boss? | Jeffrey Gitomer's Sales Blog.

10.5 Attitude Buster Remedies | Sales Training | Leadership.

How to Get Sales and Customer Service Teams Working Together

15 Essential Blog Posts About Sales Productivity

The Sale Re-defined

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Shut Up! You Talk Too Much

Top sales blogs all sales managers need to follow

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

"What Should I Say When The Customer Calls And He's Mad As Hell.

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

5 best practices for offering excellent customer service

9 Secrets to Make Senior Management’s Meeting with a Customer Effective

Sales Leadership Friday: Two Deadly Words in Sales… “If” and “Then”

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

How Personal Information Leads To A Relationship (And To Sales.

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top.

Is Your Quota Set Too High? Sales Training | Leadership Training.

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

You Are Not Just Another Number

Triple The Power of Your Presentation By Asking Yourself These 8.

Sales Leadership: 9 Things the CEO MUST Know When Making a Sales Call with a Salesperson

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Are You Always Right or Wrong? Probably Right. Too Bad.

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

5 of the BEST Sales Tips Ever | Sales Motivation and Sales Training

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

Stay Connected