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If that’s the case, then why are you acting like a customerservice person? I’m not bashing customerservice people. They play a key role in the sale process, but I believe strongly salespeople and customerservice people are to be doing two different tasks. ” Sales Motivation Blog.
When you hear the term ‘customerservice’, what connotations spring up? Whatever you think customerservice is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customerservice is, it often needs to be revisited in order to be kept front-of-mind. Happy Selling!
Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. This is the best place to learn about your product, your competition AND your customers at the same time. Your best customer(s) trade or professional association.
BlogCustomerService Professional Selling Skills Prospectingprospect sales motivation sales prospecting' I know — seems crazy that I can find quality time to actually write, but I give it my best shot! My office is quiet except for the occasional car driving by and the sound of my keyboard.
Ways To Win Prospects And Contacts At A Networking Event. ways to win prospects and contacts at a networking event: 1. Write the commitment made on the back of your card — the one that you give the prospect. Get Sales Blog Updates. Customer Loyalty. Online Training. See Jeffrey Live! Hire Jeffrey. Categories.
Too many salespeople are afraid to talk to their customer or prospect about what they’ve learned on the web. ” Sales Motivation Blog. . You don’t need to be afraid! Instead, embrace and initiate dialogue about what they’ve learned on the internet. .
This blog post will break down the key insights and actionable advice shared by Wes, focusing on his five proven steps to making every sale. Direct Mail: Send personalized mail to capture the attention of prospects. The goal is to make prospects aware of your existence and offerings.
” Sales Motivation Blog. Blog Cold-Calling Consultative Selling CustomerService Professional Selling Skills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customercustomerservice sales information' Copyright 2013, Mark Hunter “The Sales Hunter.”
I find that too many salespeople underestimate not only their own influence, but also what happens when their motivation and positive attitude connects with a prospect or customer. BlogCustomerService leadership Motivational Sales Speaker Sales Motivation sales motivation sales motivation video video'
Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative Selling CustomerService Professional Selling Skills Prospecting questions sales presentations selling skills' Excuse me, […].
If so, how is the customer responding? If your customer is responding indifferently, it’s likely you’re insulting the prospect by repeating what they already know. Do your customers bring you questions in direct response to what they might have seen on the internet? ” Sales Motivation Blog.
If you’re a regular reader of our blog, you’ve seen quite a bit about sales productivity in the last few weeks. So, to get you in the right frame of mind and prepare you for our upcoming event—we’re giving you 15 of the best blog posts about sales productivity. 6 Outdated Sales Techniques That Hurt Your Productivity. Continue reading.
The best way to engage your prospect or customer is by asking short questions. Strive to make at least 50% of your questions short, and you’ll find yourself gathering much better information from your customers. ” Sales Motivation Blog. Copyright 2013, Mark Hunter “The Sales Hunter.”
This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative Selling CustomerService leadership Motivational Sales Speaker Professional Selling Skills Sales Motivation influence sales influence sales leadership sales motivation'
The typical response is, “I’m too busy with paperwork to follow-up with the prospect.” They spend all day in the office preparing to prospect. Before they know it, the day is done and they merely decide to wait until tomorrow to begin prospecting. ” Sales Motivation Blog. In yourself?
Don’t prospect with those who want to make every decision by way of a committee. The more time they spend with them, the less time they’ll have to spend with good customers. ” Sales Motivation Blog. Blog Closing a Sale CustomerService leadership Negotiation Professional Selling Skills'
There are 6 things you should definitely not do when leaving a voicemail message, regardless of whether it is a prospecting voicemail or a message for your best customer. ” Sales Motivation Blog. Blog Consultative Selling CustomerService Phone Sales Tips Professional Selling Skills phone phone sales tips voicemail'
If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customerservice or post-sales support handle this. Here’s a blog post that covers the best practices on how to assess rep talent. PRIORITIZE THE PROSPECT UNIVERSE. Start the year by prioritizing the prospect universe.
” Sales Motivation Blog. BlogCustomerService Professional Selling Skills Prospectingcustomerprospectprospecting' Copyright 2014, Mark Hunter “The Sales Hunter.” Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price.
Just because we are available 24/7, we can’t expect the customer or prospect we’re trying to reach to be available 24/7. ” Sales Motivation Blog. BlogCustomerService Phone Sales Tips Professional Selling Skills Prospecting communication customer email phone tips'
The results you achieve will vary, but the biggest thing to remember is when the customer pushes back on your price, you do have options. ” Sales Motivation Blog. Blog Closing a Sale Consultative Selling CustomerService pricing Professional Selling Skills Prospecting discount discounting price sales discounting'
Rather, I think they’re a customerservice person at best. Reason I say this is because the role of the salesperson is to demonstrate value and to be able to understand a customer well enough to know how to demonstrate value. ” Sales Motivation Blog.
bookmark a sales blog and read regularly. sign up for RSS feeds for sales sites, blogs, or podcasts. hire a prospecting coach. list out your selling “areas to work on” set aside weekly prospecting time. find a new audience for your product or service. offer a new service which your market wants.
If you aren’t sure how your product benefits customers, you need to ask them! Many people think testimonials are just used in the selling process to show prospects why they too should become customers. ” Sales Motivation Blog. Ask for feedback, and gather these testimonials so you can refer to them often.
A few weeks ago, I received a prospecting email that contained over 15 different links. Your focus while prospecting is on uncovering a need and creating confidence. Your focus while prospecting is on uncovering a need and creating confidence. There is ZERO reason to do a presentation in the prospecting phase.
” Sales Motivation Blog. BlogProspecting Sales Training Sales Training Tip customerservice sales call sales skills selling skills' I respect you and the job you do, just as I ask you to respect me and the job I do. But that does not mean you’re my best friend.
It never ceases to amaze me, that with all the options salespeople have, they choose to alienate, anger or cause doubt in the mind of the prospect by setting the wrong tone with their questions. And maybe the prospect feels that’s none of your business. It’s a waste of the prospect’s time. Good start.
Check out our recent blog post for more personalization statistics. 5. Online CustomerService. AI-based systems like chatbots and automated user flows have drastically transformed the world of customerservice. Because of AI, less manpower is needed to provide excellent customerservice.
Customers do their research, ask questions, and even address customerservice issues on social channels. B2B social selling is the process where salespeople use social media to connect with prospects. Write blog articles that help people solve a particular problem. What is B2B Social Selling?
Instead, the problem hits customerservice or others in the company first. A customer makes a major purchase based on their belief that it will do something, because that’s what the salesperson told them. Too often, customerservice just offers a kind gesture to appease the customer, and life goes on.
Sales leaders if you want more leads in 2013, forward this blog post to your peer in marketing.). In marketing, a Persona Ecosystem is the environment of interactions that a prospect lives within. Marketers who best understand the ecosystem of the prospect have a higher likelihood of success. But this is only half the equation.
According to HubSpot's 2024 AI Trends for Sales Report , 26% of sales folks are using AI for customer research and sales enablement copy; this means that, in the long run, your audience is more likely to convert (because they’re being well-prospected to, which is half of the customer retention battle) with AI involved.
The organizations that have adopted early have seen 3 main benefits: They’re engaging with customers and prospects earlier in their buying process. They changed their messaging to focus on customer care. They picked up 2 new clients in Q3 that were drawn to the customerservice approach.
CustomerService. Did you know that an estimated 67% of consumers use social networking sites for customerservice ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.
Personalization allows you to make stronger bonds with customers, create more targeted and useful content, and ultimately boost sales. When you address a customer by their name, you make them feel good, and thus more likely to buy your product or service. Then, use their responses to tailor the customer experience.
Impeccable customerservice and caring are just part of their culture. I mentioned I’d like to write a blog about what he did and asked if that was OK. As we enter 2019, go above and beyond for your prospects and clients. I’ve been to many meetings there. They’ve even offered to walk me down the stairs.
Click to start video at this point — “What we try to do with EDGY is look at why business is broken,” Dan says, “not why cold calling is broken or why prospecting is broken. Treating employees, customers, and prospects as fellow human beings first influences both your tactics and your outcomes. The EDGY Strategy.
They concentrate on the system and not the prospect. Questions must demand that the prospect be encouraged to consider new information (not tell you information you could have looked up yourself). Questions are the key element in creating an “I need to buy this” thought process on the part of your prospect.
Prospect research is a challenge that's every bit as frustrating as it is essential — so to help you out, we've put together a list of 18 of the best places to research buyers before sales conversations. If you decide to leverage LinkedIn to guide or support your prospect research efforts, there are some key steps you should follow.
In their journey, prospective buyers want to know they can trust the company as much as they can trust the individuals they’re dealing with. Here are a few ways you can earn all of that from your prospects. Share your knowledge in blog articles to get people to your website. This is as true of people as it is of a company.
Would you be surprised to learn that prospects want the same buying experience in their business lives as in their personal lives? We all want a stellar customer experience, and we’re pissed when we don’t get it. B2B customers are just louder about it. Or blogging about it. If we’re a prospect, we go dark.
This blog will focus on five ways to reduce the perception of risk associated with your solution. The holidays are an obstacle to getting face time with prospects and customers to secure those last minute deals. Introduce the service or implementation team. Account management or customerservice resources.
Early adopters of AI have achieved significant benefits – including increased efficiency, cost reduction, improved customer experience, revenue growth, and more. If you’re skeptical about AI, today’s blog post is for you. Only 23% of businesses have incorporated AI into processes and product/service offerings today ( source ).
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