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To Become A Master Salesperson, Master NON SellingSkills. Tweet Share Everyone talks about “how to sell” Not me. Knowing how the customer and others produce and profit — When you are trying to make a mental impact on the decision-making process. You can learn old world sellingskills.
Sure, we’ve all heard that salespeople need to focus on “benefits,” not “features.” ” But if you really want to succeed in sales, you better focus instead on your customer’s outcomes. When you do this, you will be able to close faster and at better profit margins.
Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. Use the call to help identify another need with which you might be able to help them, either now or in the future.
When you sell on price, the biggest group of people you’re going to attract is stupid people. Reason is simple: People who focus on price will never understand the value proposition and, therefore, they’ll never appreciate how they can benefit. Copyright 2013, Mark Hunter “The Sales Hunter.”
Customers aren’t looking at price as much as you think. Remember, customers are looking for benefits first. The other thing that would happen is that if we focus on the benefits the customer is looking for, then we are going to see better the value we bring. ” Sales Motivation Blog.
This goes way beyond “benefits” of what you sell. You have to listen closely enough to your customer and ask enough follow-up questions to ensure you grasp what they really want, even if what they want seems unreachable. What does your customer truly want? Help your customers achieve what seems unreachable.
Blog Closing a Sale Consultative SellingCustomerService leadership Motivational Sales Speaker Professional SellingSkills Sales Motivation benefitscustomercustomerservice marketing marketing materials needs sales' Copyright 2013, Mark Hunter “The Sales Hunter.”
I’m being soft here and giving us the benefit of the doubt by saying “how close are we coming to doing them.” Blog Closing a Sale Cold-Calling Consultative SellingCustomerService Professional SellingSkillscustomercustomerservice' ” Sales Motivation Blog.
By pausing and allowing a second or two to pass before talking, you give the customer the sense you’re listening, as well as processing what you’re going to say next. Another great benefit about pausing after the customer speaks before saying anything is oftentimes the customer will start talking some more.
You likely will learn ways you both can benefit: Copyright 2013, Mark Hunter “The Sales Hunter.” Blog CustomerService Professional SellingSkillscustomer thankful' Stronger relationships mean more opportunities to learn about them and their needs. ” Sales Motivation Blog. .
Yes, I know it’s not always possible to reply, but for the times you can, you will benefit greatly. Blog Closing a Sale CustomerService Professional SellingSkills Prospecting email email tips prospect sales prospecting video video sales tip' ” Sales Motivation Blog. .
When a salesperson comes up with what the customer knows is a lame excuse for something, what signal does that send? You want the sale, but the more you genuinely get to know the customer, the less likely you are to compromise your integrity to get the sale. Choose this day which side of integrity you’re going to fall on.
Look at what you sell as an investment and it will help you shift the focus of your sales presentation away from one of substantiating a price by talking features to a conversation about the benefits the customer is going to receive. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
One of the best examples I’ve found when trying to see the difference between product features and customerbenefits is to think of it in terms of music. I buy it based on the benefit I’m going to receive from listening to it. What are the benefits you want fulfilled?
If you don’t believe in what you sell and how it can benefitcustomers, your confidence will always be shaky. If you aren’t sure how your product benefitscustomers, you need to ask them! Here are three ways to boost your confidence: 1. Believe in your product and price. ” Sales Motivation Blog.
Customers buy for different reasons. Don’t assume you know the benefits they want. Third point I’ve noticed is how the customers participate in the buying process. Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price. We can only imagine how little this person spent.
Hold firm and restate the key benefits. This approach works great when you feel the customer is judging too quickly on what they should be willing to pay. The results you achieve will vary, but the biggest thing to remember is when the customer pushes back on your price, you do have options. ” Sales Motivation Blog.
In sales we always talk about the importance of getting close to our customers. We love to brag about how tight we are with a buyer and how the tight relationship benefits us and keeps out the competition. Blog CustomerService Professional SellingSkillscustomercustomerservice'
What I’m saying is your process must be engineered in a way that allows you to qualify prospects quickly and move them to the point where they are sharing with you their needs and desired benefits. What this means is you have to truly understand who your customer is and what their key drivers are. ” Sales Motivation Blog.
The weight that a probably purchaser assigns to a product, feature, benefit, price, or time frame. Determining what the probable purchaser deems as the factors that will influence their motivation to listen and understand with the intent to purchase. Importance. Confidence. Your ability to gain credibility. Your ability to remove all doubt.
In addition to the career benefits for reps, such as increased knowledge and skill development, it provides numerous advantages for the organization, including greater quota attainment and higher margins. This can range from traditional sellingskills, such as tips on prospecting, engagement, negotiation, etc.,
When you approach sales calls with this strategy, you will be better equipped to show how what you offer meets the customers’s needs and desired benefits. Blog Consultative SellingCustomerService Professional SellingSkills Prospecting Sales Motivation marketing presentation presentation materials sales presentation'
When you meet someone who might benefit from what another person sells, match them up. Contact each customer you have sold to and ask them how they like your service. If the customer shares with you something that is less than flattering, then it gives you the opportunity to correct the situation with them.
We all want a tighter relationship with our clients, because developing strong business relationships is what allows everyone to benefit. You will benefit. Your client will benefit. customerservice. high profit selling. selling a price increase. sellingskills. customerservice.
Even—or especially—in tough economic times, investing in your organization’s customerservice function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative sellingskills training so they are able to: 1. Conclusion.
When you contact each of your customers this time, you focus on thanking them for their business and asking them about how your company’s level of customerservice has been. Immediately after you thank them for their comments, ask them for the names of others who would benefit from the same service. sellingskills.
” Then go on to expound on a specific benefit of what you sell. ” “I help CEOs make their companies more customer-friendly.” ” No matter what you sell, it exists because it benefits people some how. .” ” “I help CEOs make their companies more customer-friendly.”
Blog Consultative SellingCustomerService Professional SellingSkills Prospecting benefits features prospect prospecting question questioning sales questions' If you want to significantly alter your sales results, here is one of the most powerful things you can do.
But when you thoroughly understand what your customer really wants, you are in a much better […]. Blog Closing a Sale Professional SellingSkills Prospecting benefitscustomerservice features prospecting sales success video sales tip'
Today’s business environment is moving too quickly for anyone to understand fully everything they could either benefit from or be at risk of being harmed by. The salesperson is in the role of helping their customers learn what they don’t know — but need to know. Are You Disrupting The Thinking of Your Customer?
This does not mean sharing information about features, but rather it means sharing information they would see as a benefit. Sales Training Tip #379: A Benefit? Only if Your Customer Thinks So. Professional SellingSkills Training: Sales Calls and the Myth of Preparation. customerservice. discounting.
Leaving a short and tight voice mail that is no more 15 seconds in length and includes a strong benefit statement can and will work. What I’m talking about here is not leaving a statement about what it is you’re selling. Each message must contain a different short benefit statement. customerservice.
You could put it another way — what customers want is confidence. In fact, I’ll go one step further in saying customers buy confidence. The confidence they’re looking for is in being able to receive the benefits they believe they will gain from buying from you. customerservice. sellingskills.
Provide your customers with an updated set of benefitscustomers like them have gained from buying from you. Many times customers will find themselves with tunnel vision if they’ve been buying from you for awhile. As such, they’ve lost the sizzle from the benefits you provide. Selling a Price Increase.
How do their customersbenefit from what they provide to them? Recently, I was working with a salesperson calling on customers and this issue came to light. The reason it came to light is the salesperson was selling to customers who suddenly found themselves […].
These insights don’t have to be just about what you sell, but could be about anything that is of benefit to […]. Blog Consultative SellingCustomerService Motivational Sales Speaker Professional SellingSkills Sales Motivation leader leadership sales leadership sales motivation sales motivation video video'
Not only do they have the experience to detect a skills gap, but they also have minimal bias. Their reading of John Doe’s sales skills isn’t going to be influenced by his amazing resume or his recent break-up; it’s a cut-and-dried look at John’s core sellingskills: where he excels, and where he’s falling behind. .
The customer likes me, loves me product, has used my company before and enjoyed our service…but I am in danger of losing his business due to a competitor undercutting me on price. Re enforce values and benefits of your products. Can he help you find 2 or 3 new customers? What’s my next move? GET CLOSER.
You would be crazy to not learn from these: SECRET #1: Best leads will always come from your existing customers. Never waste an opportunity to ask your current customer who else might benefit from what it is you’re selling. customerservice. high profit selling. selling a price increase.
The way you do this if by first engaging the customer in a conversation about what they’ve gained from working with you. As the customer shares with you why they like working with you, the door will open for you to then ask them who they know who would also benefit in the same way. customerservice.
Over the years, I’ve witnessed numerous situations where a salesperson who has had the benefit of a peer network be able to achieve amazing results and just as important be able to work through difficult situations in a positive manner. customerservice. high profit selling. selling a price increase.
The closer you can do the negotiating to when the customer must make a decision, the more leverage you will have. Sales negotiating that takes place in person has the added benefit of body language which is impossible to read over the telephone. Do You Have Effective Negotiation Skills? customerservice.
We all like to think we’re thankful for our customers and those people we come in contact with, but let me share with you another benefit that gets lost in the context of business. Now here comes the second benefit. The value of the thank you is more than you might think. Several years ago I was traveling with a CEO.
The piece that drives me nuts is how they do this based off of actions or comments made by a customer that are taken way out of context. customerservice. high profit selling. selling a price increase. sellingskills. customerservice. high profit selling. sellingskills.
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