article thumbnail

Improving the Customer Experience in Banking

Anthony Cole Training

Secret shoppers and client surveys with NPS (net promoter scores) have helped build an entire industry because all banks, like all companies, want to continually improve the customer experience and ratings.

Banking 199
article thumbnail

"We Need Training." Posted on March, 2025

Partners in Excellence

The email came in, “We need training. We’ve seen your programs before, can you talk to us about a training program?” ” I quickly arranged a discussion, “What kind of training do you need?” ” “We need sales training,” came the response. “We provide sales training!

Training 117
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How AI is Revolutionizing Onboarding for Banking Employees and Smarter Training

Awarathon

Onboarding lays the groundwork for new hires, especially in the banking sector, by preparing them to handle complex products, compliance requirements, and customer interactions. Traditional methods can be slow, but AI-enabled platforms are revolutionizing sales training for onboarding.

Banking 52
article thumbnail

AI Roleplay for Bank Branches: Coaching Strategies to Elevate Performance

Awarathon

In todays highly competitive financial landscape, front-line banking professionals must do more than just offer products they must deliver trust, empathy, and precision with every customer interaction. This is where AI coaching in banking plays a pivotal role. By repeatedly practicing these dialogues, they reduce the chances of error.

Banking 52
article thumbnail

The Power of Sales Forecasting and Predictive Analytics

MTD Sales Training

Sales training programmes are now integrating these concepts, ensuring that sales professionals are not just reacting to market changes but anticipating them. It’s often used in retail businesses, as well as the banking and insurance industries. If you’re a Sales Manager take a look at our Sales Management Training.

article thumbnail

AI Sales Are Rising, But It Won’t Replace You!

MTD Sales Training

This blog looks at where AI Sales fit, where it falls short, and why strong sales training is more important than ever to keep people at the centre of the process, not pushed out by it. Financial services Banks, lenders and financial firms are using AI for lead scoring, fraud detection and risk assessment. Not sure where the gaps are?

article thumbnail

The Best Sales Coaching Software Tools in 2025

Zoominfo

From refining your teams techniques to reinforcing best practices, coaching tools are essential to how modern teams train, grow, and win. Vendor Support : Is onboarding, training, and customer service included? The platform provides tools for content management, training, and buyer engagement.