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Why Welcome Emails Serve as an Awesome Customer Service Strategy

SalesFuel

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

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AI in Sales Management…is just getting started

Sales 2.0

This is the first in a series of interviews with sales management subject matter experts, examining the current and future states of AI in sales. This first interview is with Oliver Churchill , the founder and CEO of Acuity Sales Decision Science. I was curious to hear what he thinks.

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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. The rise in remote work has created new challenges and opportunities for managers tasked with leading geographically dispersed teams. Sales and customer service teams are not immune to these larger trends. Coordination.

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The Top 6 Reasons Your Company Needs Sales Management Coaching

Crunchbase

A good coach knows how to communicate, motivate and personalize each sales associate’s training, so the sales team repeatedly delivers results. This article explores what a sales coach does. It covers how an effective sales coach can take a good or even mediocre sales force and make it great.

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Using Baseball to Select and Hire Salespeople

Understanding the Sales Force

This article has a set of three distinct analogies comparing baseball to sales so if you don’t want to hear about the baseball side of the analogy, you’ll probably want to exit the article. ” Analogy #1 – Filling Seats Let’s start with what a sales team would call a termination.

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Key CRM functions and functionalities for effective sales management

Apptivo

Why is it important in sales management? CRM Functions to Speed Up the Sales Process 5. Footnotes In today’s fast-paced business environment, effective sales management involves more than just charm and persuasion. Why is it important in sales management? What is a CRM? Functionalities of CRM 4.

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Creating Sales Goals as a Sales Manager [Expert Tips & 11 Examples]

Hubspot Sales

The role of a sales team is to sell. The sales manager is responsible for creating, advancing, and managing the people, processes, and systems for their team to be successful. While this job routinely requires setting goals for the team, sales managers must set goals for themselves as well.