SBI Growth

AUGUST 2, 2013

As a Sales Rep, your Buyers expect you to be a Thought Leader. This article outlines the elements necessary to repeat your successes. Sign up for the onsite session for your leadership team: How to Make Your Number in 2014: A Sales Strategy You Can Execute. Then determine if your next idea is good enough to win the sale.

Trends 306

Trends Face-to-face Buyer Follow-up 306

Understanding the Sales Force

JANUARY 21, 2020

Yet despite the intolerable wait times and ridiculously bad customer service, I return time and time again. This all begs the question, is the sales force at your company more like the Dunkin', Starbucks, or Panera drive-thru? Today's article will explain how to answer that question.

Customer Service 207

Customer Service Sales Company Customer 207

Zoominfo

FEBRUARY 12, 2021

Customers do their research, ask questions, and even address customer service issues on social channels. B2B social selling is an important and viable channel for B2B marketers and sales professionals. Have conversations, share important information, and treat people like actual people, not sales targets.

Social Selling 263

Social Selling B2B Social Media Top of Funnel 263

Zoominfo

MARCH 3, 2019

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. Let’s get into it! DiscoverOrg. It’s free! Google Alerts.

Research 233

Research B2B Tools Company 233

No More Cold Calling

OCTOBER 4, 2018

Instead, I prefer to focus on sharing insights and tips for referral sales lead generation. But due to some recent conversations and social media comments , and some crappy articles I’ve read about referral selling lately, I’m all fired up and ready to speak frankly. A sales lead generation technique like this easily expands.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

No More Cold Calling

AUGUST 24, 2017

Are sales managers really at fault? You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. percent of sales reps made quota in 2016. The problem is that many sales managers were raised in Sales 1.0 They don’t have the skills or tools for success in a Sales 3.0

Hiring 214

Hiring Account SalesForce Quota 214

Understanding the Sales Force

JUNE 20, 2014

Understanding the Sales Force by Dave Kurlan I subscribe to several newsletters written by medical doctors who practice natural medicine. I read most of the other sales blogs too. Some of them are from companies within the Inside Sales community which, in an attempt to sell their services, are also publishing misinformation.

Consultative Selling 275

Consultative Selling Inside Sales Lead Nurturing Face-to-face 275

Sales and Marketing Management

JULY 7, 2019

Author: Alfred Baumbusch Over the past four decades, manufacturing, distribution and some service companies have invested management time and attention, consulting dollars and technology expense to properly balance supply commitments and realized demand. In reality, most sales and operations planning efforts are rewarded with frustration.

Sales Operations 212

Sales Operations Lead Rank Fashion Distribution 212

Zoominfo

AUGUST 31, 2020

In this piece, we’ll briefly give an overview of these areas, with future articles delving deeper into the details. According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Technology : Sales intelligence platforms and buyer intent software. Market expansion.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Zoominfo

OCTOBER 27, 2020

Make no mistake about it—today’s customers want a personalized experience. The statistics speak for themselves: 77% of B2B sales and marketing professionals believe that personalization builds better customer relationships. It Boosts Sales And Conversions. It Improves Customer Experiences.

B2B 246

B2B Marketing Segment Scale 246

Zoominfo

FEBRUARY 18, 2021

Share your knowledge in blog articles to get people to your website. Propel them further down the sales funnel with white papers and webinars. Sure, you want to write informative articles that help boost your search engine rankings. They tweeted, shared photos, wrote blog articles, and communicated with people.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227

Steven Rosen

FEBRUARY 7, 2024

Rika Cuff , Senior Vice President of Scholastic and Champ Sales at Herff Jones, discusses the importance of sales leadership in sales culture development. Rika’s insights provide valuable lessons for sales leaders looking to create a positive and motivating team environment. Recognition goes a long way.

Social Media 156

Social Media Sales Leadership Media Face-to-face 156

Understanding the Sales Force

MAY 20, 2024

This article has a set of three distinct analogies comparing baseball to sales so if you don’t want to hear about the baseball side of the analogy, you’ll probably want to exit the article. They are customized to the specific role and consistently help companies hire the right salespeople nearly every time.

Hiring 207

Hiring Decision Maker Lead Rank Lead Scoring 207

No More Cold Calling

DECEMBER 16, 2014

With no formal sales training and very little real-world experience, today’s salespeople aren’t equipped to succeed. I never expected to have a long, successful sales career. Sales has always been a “sink or swim” profession, so it’s not surprising how many reps end up drowning. Did you learn to sell in school? I didn’t.

Hiring 240

Hiring Guidelines Engineering Face-to-face 240

Jeffrey Gitomer

JANUARY 24, 2013

Your reputation creates or destroys sales. Being remarkable means going the extra mile and making service the forefront of your business, not an add on. If you get my weekly email magazine, Sales Caffeine, you know it is all about sales help. Become known as someone who gets business for customers.

Referrals 299

Referrals Face-to-face Facebook Vendor 299

Sales and Marketing Management

MARCH 14, 2018

Thus, the key to profitability is to slow customer churn and nurture growth. Reinvent Customer Service. It’s an attitude that many customer service departments adopt. If customers call in, reps spring into action. Here are three tips to get you on your way. If not, they assume all is well.

Retention 223

Retention Customer Loyalty Remedy 223

Sales and Marketing Management

JUNE 10, 2019

A study appearing in the February 2018 edition of the Journal of Business & Industrial Marketing was the first to prove its relevance in a B2B setting and provide a preliminary model for achieving the SRP with business customers (“The Service Recovery Paradox in B2B Relationships,” Hübner, et al). Response speed. Compensation.

Loyalty 234

Loyalty Remedy Journal Study 234

Zoominfo

APRIL 10, 2018

Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.

Social Media 188

Social Media Media Ideal Customer Profile Social Selling 188

SalesFuel

JUNE 12, 2024

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

Customer Service 52

Customer Service Webinar Metrics Strategy Customer 52

No More Cold Calling

NOVEMBER 14, 2019

He says when we strive to continually exceed customer expectations, we confuse the customer with too many options and too many hurdles. Read the rest of Mareo’s article to find out why we need to make it easy for customers to buy from us—and exactly how to do that. Seems counter-intuitive, doesn’t it?

Loyalty 249

Loyalty Customer Cold Calling Fashion 249

Zoominfo

SEPTEMBER 4, 2019

The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service. They visit your website, where they find a customer support email address.

Loyalty 206

Loyalty Customer Incentive Incentives 206

Sales and Marketing Management

DECEMBER 26, 2018

In my work with sales executives from corporations large and small, I repeatedly see that team rewards are easily overlooked in favor of individual incentives. And while individual incentives are critical to the success of any sales organization, most companies are not fully invested in supporting the team environment.

Incentives 191

Incentives Incentive Google Account 191

Bernadette McClelland

MARCH 11, 2018

Not dissimilar to Maslow’s Heirarchy of Needs, we can take our customer from the most basic of emotional needs of simply being satisfied through UX and CX, to the height of advocacy and loyalty. As sales expert, Jeffrey Gitomer so eloquently asks, ‘would you prefer your partner to be satisfied or loyal?’

Lead Rank 294

Lead Rank Loyalty Lead Scoring Face-to-face 294

Understanding the Sales Force

NOVEMBER 29, 2023

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. Why aren’t salespeople making calls? I’ll tell you why. What will you do?

Meeting 207

Meeting Cold Calling Inbound Outbound 207

Hubspot Sales

MAY 27, 2020

Note: This article is authored by HubSpot. As a sales leader, deciding which CRM to use can be just as challenging a decision. Ultimately, you want to enhance your sales process without being burdened with overly complicated software. Compared to Salesforce, customers rated Zoho as easier to use and set up. HubSpot CRM.

SalesForce 131

SalesForce Sales Process Hiring Hubspot 131

Pipeliner

AUGUST 5, 2021

Increasing sales and creating a customer base are essential for ensuring your small business’s growth and success. Besides, building customer loyalty is equally important to gaining new customers, as repeat purchases also contribute to increasing your company’s sales. Provide Outstanding Customer Service.

Small Business 98

Small Business Small Business Social Media Advertising 98

Hubspot Sales

APRIL 8, 2020

Field sales has been dying for years. And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. Let this article be a stake in the ground! It’s time to face this new reality and reengineer our sales environments to exploit the spoils of it!

Inside Sales 126

Inside Sales Hiring Scale Face-to-face 126

Zoominfo

FEBRUARY 14, 2018

If you’re a regular reader of our blog, you’ve seen quite a bit about sales productivity in the last few weeks. And for good reason—sales productivity is the theme of our 2018 Growth Acceleration Summit! 6 Outdated Sales Techniques That Hurt Your Productivity. 3 Scary Smart AI Tools That Will Boost Sales Productivity.

B2B 176

B2B Face-to-face Sales Education 176

Sales 2.0

FEBRUARY 1, 2023

This is the first in a series of interviews with sales management subject matter experts, examining the current and future states of AI in sales. This first interview is with Oliver Churchill , the founder and CEO of Acuity Sales Decision Science. I was curious to hear what he thinks.

Sales Management 195

Sales Management Top of Funnel Data Intent Signal 195

Zoominfo

DECEMBER 3, 2018

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? 15% of email users change their email address one or more times a year.

B2B 223

B2B Data Churn Marketing 223

Zoominfo

APRIL 15, 2018

The importance of data cannot be understated in the modern sales landscape. Now, data and analytics reign supreme when it comes to running a successful sales organization. Maybe you’re new to data-driven sales, or maybe you just need to brush up on how to leverage data as part of your sales strategy.

Data 170

Data Strategy Lead Rank Lead Scoring 170

Bernadette McClelland

AUGUST 17, 2016

’ Or as Dubinsky (1981) notes, most customers consider salespeople as lowly paid, monotonous, uneducated, high pressure, phony individuals who they would never want to meet again. Americans thrive on the sales culture with conferences, think tanks, forums and the like.

Lead Rank 150

Lead Rank SME Conference B2B 150

Crunchbase

MARCH 6, 2020

I’ve worked my way up the sales ladder by keeping a pulse on up-and-coming startups – always looking out for the latest funding rounds and companies with impressive growth signals. By the time a company reaches Series D or higher, it’s a household name every sales rep has on their radar. Find this article helpful?

Health Care 120

Health Care Enterprise Enterprise Remedy 120

Allego

FEBRUARY 28, 2023

AI tools such as ChatGPT have many potential applications in sales , from creating marketing content to predicting customer behavior. But every new article raises more questions: What does this mean for sales teams? How many new AI tools are there? How do you even use these things?

Tools 118

Tools Lead Rank Lead Scoring Microsoft 118

No More Cold Calling

JANUARY 13, 2015

Well, it’s a new year—with new sales goals and quotas to meet. Teach your sales team to put out their own fires so you can do what you were hired to do: coach and lead. Get Proactive Sales leadership expert Kevin Davis puts this issue into perspective in his blog post, “ 5 Things Proactive Sales Managers Do Differently.”

Coaching 120

Coaching Hiring Cold Calling Small Business 120

Bigtincan

SEPTEMBER 15, 2021

Working in or leading medical device sales teams is not for the faint of heart. Here are 7 medical device sales tips that help top reps stand apart from their competition. Sales territories and incentives restructuring. New sales training and certification obligations. . Potential competition from new hires or transfers.

Hiring 105

Hiring Territories Networking Microsoft 105