Remove Airlines Remove Inside Sales Remove Training
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Responding to the Digital Sales Shift

Sales and Marketing Management

We realized that for the foreseeable future, instead of having 12 field people and 10 inside, we really had 22 inside sales reps. Learning to manage sales virtually versus the way we’d done it historically was going to be a learning curve,” Kavadellas said. Is it necessary to train sales reps on new skills?

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One Thing Missing from The New Way of Selling - Part 2

Understanding the Sales Force

It''s a great description of how their salespeople and many inside salespeople operate. It describes mostly young, social salespeople, who sell inside and to marketers who are also mostly social sellers. When commercial airlines made flying affordable enough for everyone, it didn''t eliminate buses, trains and cars.

Airlines 205
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Collaboration for Mid-Market Sales Growth

Score More Sales

Think airline industry after 9/11. How can this impact sales? Lori Richardson is recognized on Forbes as one of the “Top 30 Social Sales Influencers” worldwide. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies. When will you start?

Marketing 217
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Responding to the Dig?tal Sales Shift

Sales and Marketing Management

We realized that for the foreseeable future, instead of having 12 field people and 10 inside, we really had 22 inside sales reps. Learning to manage sales virtually versus the way we’d done it historically was going to be a learning curve,” Kavadellas said. Is it necessary to train sales reps on new skills?

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The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

Looking at badly handled calls, many of us are aware that 86% of customers would prefer not doing business with a company again if a single call is badly handled, but still many companies put inexperienced, poorly trained staff at the front end of their business. Worst of all, when you have a problem, you can’t get it resolved easily!