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United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers.

Airlines 210
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Collaboration for Mid-Market Sales Growth

Score More Sales

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. Think airline industry after 9/11. Lori speaks, writes, trains, and consults with inside sales teams in mid-sized companies. Blurred Lines. How can this impact sales? When will you start?

Marketing 217
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14 Quick Tips On Becoming A More Assertive Salesperson

MTD Sales Training

If the airline counter agent tells you that you must pay extra for your heavy bag, don’t get angry at the agent! Your beef is with the airline’s policy (and possibly your failure to read the fine print). MTD Sales Training | Sales Blog | Image courtesy of Dollarphotoclub. Don’t misdirect your frustration.

Airlines 133
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The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone. Bon w/e a tous!

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Are Your Operations A Smooth Process for Your Clientele?

Smooth Sale

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Learn more to train teams and join the advocacy program.

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Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker Training

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. What Is a Customer Satisfaction Crisis?

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Want to Provide Stellar Service Like Disney, Southwest, or Trader Joe’s? Start with Customer Service Training Software

Lessonly

One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.