Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

Airlines 54

Airlines Engineering Transportation Call-back 54

Apptivo

AUGUST 16, 2023

Customer Churn Prevention It assists organizations in subscription-based industries (such as telecom and software) in predicting client turnover. Companies can retain valuable consumers by identifying customers who are at danger of leaving and using retention methods such as targeted offers or personalized communication.

Analytics 52

Analytics CRM Lead Rank Airlines 52

Apptivo

JUNE 22, 2022

Collecting data and understanding customer behavior is only the beginning. CRM encompasses sound data-driven strategies for sales, marketing and customer support interactions, implementing mechanisms and tools that provide you with the control over every aspect of the customer interactions. CRM types and CRM software examples.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52

Nutshell

JANUARY 30, 2023

Contact management is storing and organizing leads’ and customers’ contact details, behaviors, and interactions with your business. An essential tool for growing your business, it helps you share customer data across your company. You call your airline after its system can’t process your transaction.

Ideal Customer Profile 48

Ideal Customer Profile Airlines CRM Data 48

SugarCRM

FEBRUARY 9, 2021

Travel/Airline: 10% more. Optional utilities, such as cable or cell phone service: 8% to 9% more. Customer experience (CX) is business-critical because it directly impacts the sales, revenue, and profit your business generates. How SugarCRM’s HD-CX Software Can Help. Restaurant/Dinner/Coffee: 12% to 16% more.

Ideal Customer Profile 49

Ideal Customer Profile SugarCRM Customer How To 49

SugarCRM

MARCH 6, 2020

How to Deliver Outstanding Customer Experiences in the Digital Age. One of the speakers we’re most excited about is Alex Hunter, the customer loyalty expert who was once part of the team that founded award-winning airline Virgin America.

SugarCRM 47

SugarCRM Customer Airlines Scale 47

Jonathan Farrington

OCTOBER 17, 2011

To be outstanding, organizations must deliver excellence in both material and personal service. Customer service is no longer just a question of interpersonal skills. He then set his senior managers the task of improving each of these by just 1%, resulting in a substantial increase in service!

Customer 37

Customer Airlines How To Follow-up 37

Lessonly

NOVEMBER 10, 2021

There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two? The good news?

Training 26

Training Customer Service Airlines Exact 26

PandaDoc

MAY 13, 2024

You want friendly sales reps and customer service professionals, not robots. Airlines achieve the same effect with “Only X seats left” banners. Increase your close rate by 18% with PandaDoc software PandaDoc is a leading sales platform with an extensive array of features for addressing various sales pain points.

Study 52

Study Closing Proposal Influencer 52

Lessonly

DECEMBER 18, 2019

This award-winning airline safety film from Virgin Atlantic is delightfully creative. Lessonly is powerfully simple software that helps teams learn, practice, and Do Better Work. Sales and customer service teams across the globe use Lessonly to create quickly, learn anywhere, and brand beautifully. Learn more here.

Examples 30

Examples Video Training Airlines 30

No More Cold Calling

APRIL 18, 2019

This lackluster customer experience was in stark contrast to my recent experience flying with Delta. Usually, major airlines treat you like a number—unless you’ve flown zillions of miles with them—but this time, they made me feel like a real person. It was my first Delta flight in recent years. Most travelers are rushed and harried.

Airlines 332

Airlines Customer Referrals SalesForce 332

LeveragePoint

SEPTEMBER 21, 2018

Our software improves the productivity of your average R&D user by 10 minutes a day. Our software is more secure and easier to use for your online advisory clients. Have you looked at the operating efficiencies and reduction of management headaches that outsourcing customer service would provide? Too good to be true?

Account Based Marketing 20

Account Based Marketing Account Lead Rank Lead Scoring 20