Remove Airlines Remove Customer Service Remove Prospecting
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Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

Social listening is the process of listening to conversations between customers and prospects on social media platforms in order to gain insights about your brand and industry. From a customer service perspective, you may approach these two customers with the same solution.

Analysis 176
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How to Remarkably Improve Customer Experience with a Referral Culture

No More Cold Calling

When you prospect by referral, you treat all customers like gold. I’ve never had a good customer experience at that market, but this was over the top. But consumers aren’t the only ones who expect a good customer experience. Business buyers want superior service, too, and they have more to offer than just repeat business.

Referrals 189
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article thumbnail

Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

Social listening is the process of listening to conversations between customers and prospects on social media platforms in order to gain insights about your brand and industry. From a customer service perspective, you may approach these two customers with the same solution.

Analysis 130
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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

Social Commerce Will Give Prospects New Shopping Options Take one scroll through Instagram and TikTok and you're guaranteed to come across one item you can buy. Customer service tools: Customer service tools make sure your customers feel like their needs are tended to every step of the purchase process.

Trends 130
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Addressing Your Biggest Customer Service Challenges with SugarCRM

SugarCRM

What do companies like Trader Joe’s, Southwest Airlines, and Zappos have in common? They’re all known for delivering excellent customer service. No matter how good a company is at controlling costs, hiring talented employees, and developing innovative products, few brands succeed without putting customers first.

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How Do You Use Your Downtime?

Partners in Excellence

Many sales people I meet check their customer service records, has the customer called recently, have they had any issues? Some of it’s follow-up calls, some of it is prospecting calls, and there always a few “re-connecting” calls. Have they, or their competitors, made any significant announcements?

Film 110
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14 Pro Tips for Running a Successful Business

Hubspot Sales

There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. Here are the most common methods for communicating with potential customers: Email outreach and marketing. Social media. Business website. Content marketing.