Sales and Marketing Management

MARCH 4, 2020

Solomon interviewed Virgin Group founder Richard Branson, who told him that many Middle Eastern and Asian airlines that compete with his Virgin Atlantic international airline “have service standards that are extremely high, but don’t deliver the right style of service for customers today.”.

Airlines 156

Airlines Consumer Customer Service B2B 156

Understanding the Sales Force

JANUARY 20, 2022

Forgive my cynicism, but how long have the airlines known about that? Both AT&T and Verizon have delayed activating their 5G networks near airports because it might cause interference with airplane guidance systems on certain planes, like Boeing 777s.

Airlines 156

Airlines Networking System Pipeline 156

The Sales Heretic

APRIL 11, 2017

Every business speaker, blogger, podcaster, columnist, and comedian owes a huge debt of gratitude to United Airlines. In forcibly dragging a paying customer off an overbooked plane at Chicago’s O’Hare airport, United has given us all great content to use on stage, in print, and online.

Airlines 217

Airlines Customer Sales Policies 217

Zoominfo

SEPTEMBER 10, 2020

Sure, we could reminisce about the roots of loyalty programs in the 1700s, when devoted customers received special tokens, but instead, let’s start in the early 1980s, when much of the airline industry waded into what one would consider modern customer loyalty. The data (and deals) helped improve the most valuable customers’ experiences.

Loyalty 226

Loyalty Data Airlines Influencer 226

The Pipeline

JUNE 3, 2020

You have all read about what the people in an operating room and an airline learned from each other, right? So try different things, follow people in other professions with different challenges with similar attributes to yours. Then give it a go, review, and go again. Help them escape their pre-COVID by leading in a post-COVID way.

Sage 361

Sage Airlines Enterprise Enterprise 361

Pipeliner

MAY 14, 2021

In 2018, the airline industry set a record by flying more than 4.3 With these statistics, you may think the airline industry is doing pretty well. But to achieve such heights, the challenges the airline industries face are equally prominent. Thus, it results in the next generation travelers having high hopes from your airlines.

Travel 69

Travel Airlines Face-to-face Loyalty 69

The Brooks Group

JANUARY 30, 2013

The airlines know it's not just about the benefits they provide to those with status. Just log onto the website of your favorite airline or hotel. However, airlines and hotels have keyed in on just how eager we are to earn the recognition that comes along with winning. It's gamification at its best. The answer: Not many of us.

Airlines 40

Airlines Examples Hotels Travel 40

Hubspot Sales

JUNE 14, 2022

Almost any airline can get you from point A to point B within a similar timeframe. European airline Ryanair sets itself apart from its competition via cost leadership. The company offers flight prices that consistently and significantly undercut what other airlines in the region are willing to charge. Image Source: Emirates.

Competition 108

Competition Airlines How To Face-to-face 108

Zoominfo

OCTOBER 20, 2021

Other companies that have taken the same pledge include Amazon, Apple, Google, Facebook, Salesforce, and Twitter.

Airlines 130

Airlines Strategy Salary Twitter 130

Increase Sales

APRIL 11, 2017

By now many in the US and all over the world have heard about or viewed the video of the United Airlines passenger being forcibly taken off from the airplane. As someone who avoids airline travel like the plague because of the hassle, it has been a long time since I actually read the policies stated when purchasing an airline ticket.

Airlines 120

Airlines Policies Travel Facebook 120

Hubspot Sales

JUNE 3, 2022

Price leadership is common in oligopolies or industries with a state of limited competition such as commercial airlines. For instance, imagine if United Airlines decides to lower their prices to increase travel mid-pandemic.

Airlines 98

Airlines Lead Rank Margin Competition 98

Sales and Marketing Management

FEBRUARY 18, 2019

When American Airlines started its Advantage Program in the early 1980s, it had one clear objective in mind – to learn more about their customers and their key needs so they could serve them better. We may even give you something for free (e.g. a trip to the destination of your choice).

Loyalty 290

Loyalty Banking Airlines Discount 290

Anaplan

OCTOBER 21, 2020

Airline loyalty programs are being forced to evolve to meet today’s turbulent business environment. Fortunately for BIGLIFE, the platform that runs BIG Loyalty (which started out as AirAsia’s frequent flyer program), that evolution started long before COVID-19.

Airlines 105

Airlines Loyalty Meeting Customer 105

Hubspot Sales

OCTOBER 18, 2021

United Airlines. United Airlines sought to revamp and elevate its website's user experience, making it easier for customers to research and book flights online. Partnering with Centralis, a user experience research company, United Airlines began testing its current site against several competitors.

Competition 92

Competition Airlines Lead Rank Analysis 92

Smooth Sale

JULY 12, 2022

Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. We were scheduled to return on the same airline but were transferred to another, which was a relief. The initial message indicated that the airline had changed our flight to the day before.

Airlines 78

Airlines Hiring Hotels Customer Service 78

The Sales Hunter

NOVEMBER 23, 2016

United Airlines announced last week a new cheap fare that does not allow ticket holders to carry on any luggage. Their reasoning is they want to attract customers who are now attracted to the ultra low fare airlines like Spirit. Check out at this link a great article by Benjamin Zhang at Business Insider regarding […].

Airlines 100

Airlines Customer Prospecting Sales 100

Sales and Marketing Management

JUNE 30, 2017

“I got a phone call this morning from one of our oldest customers,” says the executive in a 2010 commercial for an airline. “He The executive proceeds to hand out airline tickets to his entire team and says, “We’re going to set out for a little face-to-face chat with every customer we have.”. He fired us.

Airlines 136

Airlines Face-to-face Advertising Advertising 136

criteria for success

MAY 24, 2021

He later became a commercial airline pilot and university professor. He later became a commercial airline pilot and university professor. Happy Monday, Let's Talk Sales listeners! This week's guest is Brandon Williams. Brandon started his career as an Air Force fighter pilot. Happy Monday, Let's Talk Sales listeners!

Airlines 98

Airlines eBook Lead Rank Webinar Metrics 98

Sales and Marketing Management

AUGUST 20, 2019

Yes, if you’re running an airline, you have to have somebody who can actually fix a plane. You see companies like Southwest Airlines, which hires for smarts, for diligence and for enthusiasm. We focus on technical skills and don’t think more broadly about what we are looking for. But we have to look beyond that.

Airlines 136

Airlines Survey Training Industry 136

Zoominfo

FEBRUARY 17, 2020

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer.

Analysis 130

Analysis B2B Airlines Marketing 130

Hubspot Sales

NOVEMBER 1, 2021

JetBlue is an American airline company that uses the optional product pricing model. It sells airline tickets as a base product and additional options like extra bags, better seating, or in-flight food and drinks to supplement the flight experience. Image Source.

Airlines 102

Airlines Consumer Retail Software 102

No More Cold Calling

MAY 14, 2012

Do you remember the Southwest Airlines’ “Some Things Are Just Better In Person” campaign (2001)? Southwest Airlines isn’t perfect (no airline is). (In fact, the more you engage in person, the greater the trust you develop—in both your personal and professional lives. Read, “ Trust: Get It Right the First Time ”.).

Conversion 289

Conversion Airlines Facebook Campaigns 289

Zoominfo

AUGUST 29, 2018

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer.

Analysis 176

Analysis B2B Airlines Marketing 176

Increase Sales

JUNE 16, 2017

A survey from Clutch (a B2B research company) targeted 1,000 US consumers and asked them to respond to one of these three questions regarding United Airlines recent negative PR incident: More likely to purchase a United Airlines ticket. Less likely to purchase a United Airlines ticket.

Airlines 78

Airlines Survey Facebook ACT 78

The Sales Hunter

APRIL 21, 2017

It seems everyone is talking about the unfortunate situation United Airlines had recently. I’m tired of hearing about it and I’m more tired of hearing how people are bashing every United employee they can find. I spend a lot of time in airports and here’s what I see: Thousands of United employees going to work […].

Airlines 111

Airlines Leads Marketing Qualified Lead Sales 111

Pipeliner

DECEMBER 18, 2023

An example of complex data synchronization would be in the airline industry. Is it instantaneous, as in the airline industry? Suppose a company wants bidirectional data synchronization between an ERP and a Pipeliner CRM. In this case there is another complexity: should there be an approval process for data written back to the ERP?

Pipeline 93

Pipeline CRM Airlines Data 93

Adaptive Business Services

JULY 22, 2020

More than a passing fad, servant leadership continues to energize leaders around the world – from Southwest Airlines to Starbucks – delivering proven bottom line results. Herb Kelleher helped found the airline on the following premise: “Your employees come first. The speaker was philosopher Lao Tze speaking on servant leadership.

Airlines 83

Airlines Lead Rank Pharmaceuticals Study 83

Close.io

JUNE 25, 2018

Airlines are rarely known for their customer support. But for some reason, I thought things would be different when I recently called up my airline and tried to change the details on an upcoming flight. Almost every interaction in life—from booking airlines tickets to making sales—comes down to a personal connection.

Follow-up 131

Follow-up Airlines Call-back Up-Sell 131

No More Cold Calling

APRIL 5, 2012

I love Southwest Airlines. I actually believe that this big airline cares about me. Every year I receive a birthday card from Southwest Airlines. You’d be surprised how a small thing, like a birthday card, can make a difference in a business relationship. I recently had a birthday (no tears, I’m glad about it!).

Airlines 149

Airlines Follow-up Prospecting Company 149

Sales Hacker

SEPTEMBER 5, 2023

Hundreds of the world’s most innovative companies, including Uber Freight, Snowflake, Southwest Airlines and Invesco, rely on Spekit to empower their employees with real-time knowledge and training, without disrupting their day-to-day workflows.The company has raised $60M in venture funding from notable investors Craft Ventures.

Airlines 96

Airlines Face-to-face Intent Engineering 96

Increase Sales

FEBRUARY 1, 2018

Welcome aboard Fly High Airlines flight number 135 heading for sunny Bermuda…or are we flight number 351 en route to the Bahamas? So sit back, relax and enjoy the flight…and again, thank you for flying Fly High Airlines…your sometimes on-time, on-course, on-purpose airline. From the flight deck, this is Captain Wing-It.

Small Business 78

Small Business Small Business Airlines Call-back 78

Bernadette McClelland

JULY 29, 2013

Southwest Airlines constantly asks “how can we deliver ‘freedom for our clients in the sky’ in new ways? You are on a path, you have a purpose and feel passionate about these ideas and you know that when you come from this angle your approach with everyone changes. There is an energy that is bigger than you.

Airlines 294

Airlines Campaigns Energy B2B 294

Nutshell

MARCH 5, 2024

For example, a sales rep who specializes in airline company clients would be the perfect person to manage an airline lead. There are numerous ways you can do this, but most of them focus on assigning leads to the sales reps most qualified to convert them. Why is lead distribution important?

Distribution 77

Distribution Lead Rank Lead Scoring Sales Qualified Lead 77

MTD Sales Training

OCTOBER 24, 2018

Herb Kelleher, the famous CEO of Southwest Airlines, states in his book ‘From Nuts!” He states that there are times when a customer isn’t right, and it will cause issues if we believe in this old-adage that they are always right. In fact, Kjerulf states that sometimes they are just plain wrong ! that the customer is not always right.

Airlines 274

Airlines Transportation Up-Sell Course 274

Zoominfo

JANUARY 11, 2021

The lack of events in early 2021 trickles down to other industries, such as airlines, hotels, and tourism. It’s clear that conference producers are not confident yet in their ability to attract crowds even as vaccinations roll out for COVID-19. It also hurts sales and marketing efforts that center on meeting customers face to face.

Conference 162

Conference Tourism Hotels Face-to-face 162

Pipeliner

AUGUST 24, 2021

The international transportation logistics client that generated 80% of their business from the airline industry. We mentioned the airline industry but what about pharma? Throughout COVID, we worked diligently to stay connected with our accounts as they adapted, often simply to sustain their basic operations.

Transportation 96

Transportation Real Estate Airlines Government 96

Smooth Sale

JULY 7, 2023

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable.

Airlines 78

Airlines Travel Loyalty Hiring 78