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It can make it hard to predict what B2B marketing and sales will look like when we enter the post-COVID-19 era. . With that in mind, here are four things you can expect to occur in B2B markets as things reopen. Marketing spends will be lower. That makes sense. Income drops, but rents and other fixed expenses remain the same.
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We are supposedly exposed to over 5,000 marketing, advertising and other types of messages each day. Personally, I think it’s a lot more, especially when you think of how many emails we get! What. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].
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By training their customer service teams to always follow customer experience best practices that make their customers feel special. How Customer Experience Training Leads to Higher Customer Experience Metrics. Service Ready Improves Retailers’ Customer Experience Strategy.
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Rather than having your reps go through another training de-jour, send them to a business course, buy them The Ten-Day MBA. Try it, I do it every workshop, never fails, “I sell hardware; I sell electronic components, advertising services… blah… blah.” Make them proficient in conversational in business.
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