Remove Advertising Remove Customer Service Remove Survey
article thumbnail

Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

article thumbnail

Discover What Drives B2B Decisions with SalesFuel's Groundbreaking New B2B BuyerSCAN™ Market Intelligence

SalesFuel

43% of B2B Buyers in business services industry are willing to pay a premium for superior customer service. The B2B BuyerSCAN report is divided into several critical sections, including a Marketing Profile, which details the marketing plans, business challenges, and purchasing tendencies of surveyed companies.

B2B 111
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Importance of B2B Social Selling

Zoominfo

Customers do their research, ask questions, and even address customer service issues on social channels. It’s not advertising. Nobody likes advertising, and people look for ways to avoid it. So don’t treat this like an advertising channel. B2C selling has dominated social media for the last 10+ years.

article thumbnail

Embrace These Seven Success Tips for Small Business Growth

Smooth Sale

Happy and loyal customers become repeat buyers and serve as brand advocates, spreading positive word-of-mouth and driving new business. Here are some tips to prioritize customer satisfaction and retention: Deliver exceptional customer service : Train your employees to provide outstanding customer service at every touchpoint.

article thumbnail

Why Third-Party Reviews Should Be Part of Your Go-To-Market Strategy

Sales and Marketing Management

Over time, advertising has become flashier and exaggerated. More Trusted Than Advertising. Although for some, great products and services are enough to build a brand, reviews will also help spread the word faster. According to our recent survey , marketers note a significant decrease in traffic and leads due to COVID-19.

Scale 177
article thumbnail

7 Ways to Increase Sales for Your Small Business

Pipeliner

In this article, you will find seven ways to increase sales for your small business, ranging from understanding customer behavior, providing outstanding customer service, and requesting customer feedback to advertise on social media, offering promotions, and staying in touch with your customers via email marketing, among other things.

article thumbnail

The Basics of Brand Perception: How Customers View You

Smooth Sale

Gina is the vice president of client services at Ansafone Contact Centers, the parent company of Endicott Call Centers. She leads a national team of experienced account executives who strive to consistently exceed client expectations by delivering outstanding customer service.

Customer 100