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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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The Lead List: 13 Hot Companies To Sell To In May

Crunchbase

The Lead List is a monthly series that analyzes key buy signals from new additions to the Crunchbase Emerging Unicorn Board to help you fill your pipeline with new opportunities. Emerging unicorns are private companies valued between $500 million and $1 billion. Crunchbase Rank: 22 Post Money Valuation: $830M. Learn More.

Lead Rank 105
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6 Steps to Picking the Perfect Sales Model 

Highspot

If sales strategy was a puzzle, then your sales model would be a corner piece: it helps frame your approach to businesses and determines how the other pieces of your strategy will fit together. The keystone nature of sales models makes choosing the right one all the more important. Why do you need a sales model?

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31+ Must-Have Tools to Automate Lead Generation

Sales Hacker

Lead generation is the lifeblood of any business. As a business grows, so will its lead generation channels and strategies. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. What is lead generation automation? In short, all of them.

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A Bold New Model for Launching Brands in a Market that Demands Speed and Certainty

Sales and Marketing Management

Today’s traditional, linear model of building brands is actually a manifestation of the manufacturing assembly line used to build Ford’s Model T. View this model of brand-building against the current marketplace dynamics and it’s apparent how unrealistic it is.

Lead Rank 208
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Customer lifecycle & CRM: How CRMs impact marketing, sales, and customer service teams

Nutshell

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

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Your Value Focus Journey: Organizational Alignment

Pipeliner

In my last article , I declared that “customer focus” is too vague to measure and implement, but that “customer value focus” was the essence inside customer focus that you were unknowingly seeking. Then I introduced three domains in which any journey toward value focus should operate.