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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

Online shopping makes it easier for consumers to shop more often, and throughout the day. This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service.

Retail 124
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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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The Best Social Selling Channels to Use in 2023

Hubspot Sales

Social media is the future of consumer shopping , so it’s no surprise that 59% of social sellers say they’ve made more sales through social media this year compared to last. Consumer perspective: Facebook is the most trusted social shopping platform among consumers , and they also report it offers the second-best in-app shopping experience.

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The Importance of B2B Social Selling

Zoominfo

Customers do their research, ask questions, and even address customer service issues on social channels. B2B professionals are using social media in the same way that B2C consumers are using it: they’re doing research, educating themselves, and establishing relationships with vendors who can help them.

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Why Third-Party Reviews Should Be Part of Your Go-To-Market Strategy

Sales and Marketing Management

Product reviews provide an effective way for prospective customers to understand real experiences with products and/or services. In fact, it is estimated that 93% of consumers and businesses turn to online reviews when making a buying decision, while 78% trust them as much as personal recommendations.

Scale 177
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Embrace These Seven Success Tips for Small Business Growth

Smooth Sale

Happy and loyal customers become repeat buyers and serve as brand advocates, spreading positive word-of-mouth and driving new business. Here are some tips to prioritize customer satisfaction and retention: Deliver exceptional customer service : Train your employees to provide outstanding customer service at every touchpoint.

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The Basics of Brand Perception: How Customers View You

Smooth Sale

Gina is the vice president of client services at Ansafone Contact Centers, the parent company of Endicott Call Centers. She leads a national team of experienced account executives who strive to consistently exceed client expectations by delivering outstanding customer service.