The Sales Hunter

NOVEMBER 5, 2013

Regardless of how you felt your last sales call went, there are a few things your customer just called me about and asked me to share with you. The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. The sales materials you use are lame.

Customer 240

Customer Call-back ACT Selling Skills 240

Understanding the Sales Force

DECEMBER 9, 2013

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think. The people in outside sales aren''t being replaced by the people in inside sales.

Inside Sales 269

Inside Sales Outside Sales Telemarketing Travel 269

SBI Growth

MAY 31, 2013

Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. During the call, Rick touts that his firm prides itself on exceptional customer service. Last year our customer, Solid Grounds, ( Hero ) places an special order based on holiday internet sales. 1) Grab attention.

Infusion 335

Infusion Decision Maker ACT Follow-up 335

Jeffrey Gitomer

FEBRUARY 14, 2012

elements that determine whether a sale will be made or not: 1. Your belief, your attitude, and your passion in presenting your message makes it attractive enough to act upon. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Click here.

Hiring 255

Hiring Social Media Loyalty Referrals 255

MTD Sales Training

JULY 18, 2012

The fact is that today’s modern gatekeeper (GK) is an educated, highly trained, sophisticated and sales savvy professional, who often has power and authority. Many GKs began their careers in customer service or making outgoing telephone cold calls. Today’s GKs act as PR people protecting the image of their DM and company.

Gatekeeper 288

Gatekeeper Cold Calling Face-to-face Decision Maker 288

Jeffrey Gitomer

JUNE 14, 2011

The Touchdown Club, your college alumni club, the ACT users club. This is a great place to learn more about your customers AND get introduced to your prospects. Both industry specific and general business shows are excellent places to get known, get sales, and get ahead. It’s in my book The Sales Bible. Trade shows.

Networking 325

Networking Hiring Trade Show Social Media 325

Jeffrey Gitomer

NOVEMBER 17, 2011

Random acts of kindness and the desire to do the best job possible lead to trust. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! The Sales Bible. The Sales Bible. Little Red Book of Sales Answers. Categories. Leadership.

Hiring 295

Hiring Social Media Loyalty Cancellation 295

Understanding the Sales Force

JUNE 20, 2014

Understanding the Sales Force by Dave Kurlan I subscribe to several newsletters written by medical doctors who practice natural medicine. I read most of the other sales blogs too. Some of them are from companies within the Inside Sales community which, in an attempt to sell their services, are also publishing misinformation.

Consultative Selling 275

Consultative Selling Inside Sales Lead Nurturing Face-to-face 275

Sell Integrity

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . Implementing A Customer Service Strategy. Customer Service Strategy Through The Standards of Behavior.

Customer Service 76

Customer Service Company Strategy Customer 76

The Sales Hunter

DECEMBER 16, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. 9 Sales Motivation Ideas You Can Use NOW. Everyone knows if you want to be successful in sales, you have to be motivated.

Motivation 211

Motivation Hiring Ideal Customer Profile Journal 211

Sales and Marketing Management

JUNE 28, 2018

Author: Glenton Davis Today’s consumer has access to more knowledge than ever before, adding a burden to businesses to provide truly innovative products and services — and for sales teams to understand their companies’ offerings in a deep and informed way. More than ever, understanding one’s field is critical to sales success.

Buyer 209

Buyer Guidelines Insurance Insurance 209

Salesmate

MARCH 24, 2020

A crisis is probably the worst time for any business that can force you to make quick decisions, rapidly shift your production and marketing efforts, and drastically reduce your sales. . Let’s start with understanding the kind of crisis that can hover on your business and sales: The diversity of crisis. Operational 2. Technological 3.

ACT 101

ACT Real Estate Face-to-face How To 101

Sales and Marketing Management

NOVEMBER 17, 2019

Author: Charlotte Powell You don’t need a big sales team to make a lot of money. Small sales teams can perform incredibly well if you get the right balance of skills, motivation, and resources. How can you inspire your sales team to go above and beyond? Even small sales teams need a sales toolkit.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Sales and Marketing Management

JULY 4, 2019

Training programs in sales or customer service, negotiation, coaching and leadership all contain the same foundational elements. They act as an effective foundation for any communication-based program. For example, most sales or coaching conversations include an embedded questioning model.

Conversion 264

Conversion Lead Rank Coaching Guidelines 264

Sales and Marketing Management

NOVEMBER 1, 2018

Author: Xavier Musy CRM platforms are already firmly ensconced within the sales technology and strategies of most small and midsized businesses. Sales teams have been using their CRMs for basic, day-to-day-functions -- such as managing customer information and tracking purchase history -- for decades. Go Mobile or Go Home.

CRM 209

CRM Small Business Small Business Analytics 209

Understanding the Sales Force

DECEMBER 9, 2013

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think. The people in outside sales aren''t being replaced by the people in inside sales.

Outside Sales 189

Outside Sales Telemarketing Inside Sales Travel 189

Sales and Marketing Management

FEBRUARY 9, 2018

Author: Matt Sunshine Sales leaders are responsible for more than closing deals. Sales diagnostics help leaders see their operations from all sides so they can identify bottlenecks and keep revenue climbing. These diagnostics — or audits, as some call them — go beyond the sales department to look at the whole company.

Analysis 198

Analysis Ideal Customer Profile Discount Collateral 198

Score More Sales

MAY 30, 2013

A shocking statistic of $83B lost each year in poor customer experiences. IBM again went to 500 marketing professionals in 15 industries to ask critical questions and uncover from a marketing standpoint to help us all improve marketing and sales results. Top marketers act on insights and create a system of engagement.

Marketing 241

Marketing Lead Scoring Lead Rank Survey 241

Understanding the Sales Force

OCTOBER 23, 2012

Understanding the Sales Force by Dave Kurlan Yesterday I wrote about solving the Sales Performance Problem and today I'll write about solving the CRM problem. CRM is not consistent with sales process. CRM doesn't have to be complicated, expensive, difficult to customize, or slow. Company has archaic CRM.

CRM 216

CRM PipelineDeals LandSlide Forecasting 216

SalesFuel

JUNE 12, 2024

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

Customer Service 52

Customer Service Webinar Metrics Strategy Customer 52

Sales and Marketing Management

DECEMBER 26, 2018

In my work with sales executives from corporations large and small, I repeatedly see that team rewards are easily overlooked in favor of individual incentives. And while individual incentives are critical to the success of any sales organization, most companies are not fully invested in supporting the team environment.

Incentives 191

Incentives Incentive Google Account 191

Cincom Smart Selling

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

B2C 119

B2C Customer Retail Customer Service 119

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

The Sales Hunter

APRIL 28, 2012

We’ve been exploring the specifics of my 5 Sales Tips to Maximize Your Price. We already covered Sell the Outcome, Not the Activity and Sell the Urgency of the Customer’s Timeline. Today I want to emphasize the importance of increasing the level of confidence the customer has in you. How is your follow-up?

Customer 194

Customer Banking Maximizer ACT 194

Zoominfo

SEPTEMBER 25, 2020

According to Gallup, the analytics company well known for its polls, if companies can connect with B2B customers by acting as trusted advisers, those businesses enjoy 50% higher revenue and 63% lower customer churn. If they are happy, ask them for quotes and case studies and use these as early collateral for your sales team.”.

Loyalty 190

Loyalty Scale Customer Marketing 190

Pipeliner

APRIL 5, 2022

Many people who love creating and innovating struggle with the marketing and sales side of things, but entrepreneurs need to understand how making a sale and generating leads work. The best companies for customer service know and understand the needs of their customers. 5 Things You Can Do to Serve Your Customers.

Customer Service 52

Customer Service Customer Insurance Insurance 52

Hubspot Sales

MAY 23, 2019

HubSpot Research found that 82% of consumers rate an "immediate" response as important or very important when they have a marketing or sales question. And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. Speed is everything for today's buyers and customers.

Tools 138

Tools Lead Qualification Hubspot Social Media 138

Nutshell

MARCH 8, 2023

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

Customer Service 48

Customer Service CRM Customer Marketing 48

SBI

APRIL 26, 2018

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. We call it Sales Tech Game Changers. Nancy: What are the top 3 ways your solution changes the game for a sales organization? This week I interview Clive Armitage , CEO of Agent3.

Quota 139

Quota Intent Data Intent Lead Rank 139

Hubspot Sales

SEPTEMBER 19, 2019

Knowledge is power — especially in the world of sales. Salespeople need to be armed with the information they need to make a sale. With consumers knowing more than ever, sales reps need to know their product inside and out. It’s important to know how a product fits in the customer’s world, no matter their circumstances.

Hiring 144

Hiring Training Case Study Hubspot 144

Hubspot Sales

JUNE 8, 2021

If you hear "ABC" and "Always be closing" pops into your mind, a sales career may be the perfect match for you. You've come to the right place to learn what it's like to have a career in sales, and it's about much more than the close. Sales seems like a fast-paced, hardball kind of career. What's a typical sales career path?

Hiring 134

Hiring Salary Top of Funnel Commission 134

Janek Performance Group

AUGUST 24, 2021

While this can present challenges for sellers, it also presents opportunity for consultative sales pros to achieve more than a mere short-term sale. More than a foundation for sales, this positions sellers to solve problems their clients didn’t know they had. Customer Service. Without this, nothing else matters.

Film 118

Film Buyer Decision Maker Case Study 118

Alice Heiman

NOVEMBER 3, 2021

No matter how old your business is, you must constantly change and adapt to what your customers are telling you. Erik is completely rebuilding his marketing and sales strategy from the ground up – all based on what they are learning from their customers. Is the #customer at the center of your #sales operations?

Hiring 87

Hiring Strategy Customer Government 87

Sales and Marketing Management

JANUARY 7, 2018

We asked veteran B2B sales managers, consultants and coaches how best to build and sustain a high-performing sales team with a clear understanding that a company’s success relies on a lot more than it sales personnel. Everything starts with a strong product or service. But eventually, someone has to make a sale.

Hiring 149

Hiring Ideal Customer Profile Lead Rank Incentives 149

No More Cold Calling

AUGUST 25, 2015

It’s our job as sales reps to turn recommendations into referral leads. From Willing to Referring—What It Takes I was intrigued when the head of sales at a prominent investment house raved about his company’s high NPS, which the team sent out to customers twice a year. Don’t let customer service reps ask for referrals.

Referrals 120

Referrals Lead Scoring Lead Rank Leads 120

Sales Hacker

JANUARY 29, 2021

The right words can give you the boost you need to make a winning sales pitch every time. Which words and phrases should you avoid in sales, and which are the secret to closing the deal? That’s the end of your sales pitch. When you say “honestly” in the middle of a sales pitch, it begs the question — were you not honest so far?

Hiring 134

Hiring Case Study Sales Qualified Lead Study 134

Mr. Inside Sales

APRIL 28, 2018

My answer is always the same: sales skills and best practice selling techniques are transferrable. Core inside sales skills and strategies work in all industries (that is why they are foundational) and can be adapted to work effectively in other industry. And trust is crucial for converting any sale. And my name again is….”.

Conversion 120

Conversion Inbound Industry Insurance 120