Remove ACT Remove Customer Service Remove Prospecting
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Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

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Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.

Sales Hacker

By the time a prospect today talks to a sales rep they are already more than halfway done with the buyer journey. The new breed of salesperson will think like a rep, act like a marketer, and react like customer service. React Like Customer Service. Customer service has one goal — customer satisfaction.

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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

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“You Should Have Seen It Coming”

SBI Growth

The clearest view of the future is the market view of a company’s prospects. Not the view of its customers. The prospects represent the future. Customers represent the past. A change derived from a change in prospect behavior is invisible. A company’s information about prospects is limited.

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Why Good Storytelling Beats Good Selling

SBI Growth

Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. The prospective company operates 25 boutique coffee shops. During the call, Rick touts that his firm prides itself on exceptional customer service. The other part: exceptional storytelling. Why should I believe you on this?”

Infusion 335
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9 Things Your Last Customer Forgot to Tell You

The Sales Hunter

You’re right — I do act busy each time you call on me. If you’re not focused on what I need, I act busy to get you to leave. Blog Prospecting Sales Training Sales Training Tip customer service sales call sales skills selling skills' But that does not mean you’re my best friend.

Customer 240
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This is the One Thing Missing from the New Way of Selling

Understanding the Sales Force

Customer-Centric/Customer-Focused Selling Of course salespeople must be more focused on the customer and prospect. Prospects are Further Along in their Buying Process Before Meeting Salespeople. Only one company can have the best product or service. Only one company can provide the best customer service.