SBI Growth

NOVEMBER 8, 2012

The clearest view of the future is the market view of a company’s prospects. Not the view of its customers. The prospects represent the future. Customers represent the past. A change derived from a change in prospect behavior is invisible. A company’s information about prospects is limited.

Customer Service 288

Customer Service Account Survey ACT 288

SBI Growth

SEPTEMBER 23, 2012

Teamwork : “These are my accounts and contacts!”. Sales can then do what they should be doing, which is selling, not prospecting. Let Marketing help expand within existing accounts by nurturing contacts for the Rep (via inbound marketing and lead management.). Delegation: “I will take care of that issue for you, Mrs. Customer.”.

Education 303

Education Penetration Customer Service Sales Qualified Lead 303

Partners in Excellence

AUGUST 30, 2022

They were struggling with getting their people to develop and execute their account plans. They had invested a lot in training, content, and other programs to support the account based selling focus. Sometimes, I think we make Account Planning and Account Based Selling more complicated than it needs to be.

Account 128

Account Territories Penetration Referrals 128

SBI Growth

JANUARY 5, 2014

Resolutions are all about setting challenging goals and holding yourself accountable to achieve them. If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customer service or post-sales support handle this. PRIORITIZE THE PROSPECT UNIVERSE. SOCIAL PROSPECTING.

Sales Management 310

Sales Management Face-to-face Decision Maker Travel 310

The Pipeline

MAY 31, 2013

One of the biggest reasons (excuses) I hear, and hear very often from sales people as to why they don’t have enough (any) prospects in their pipeline, is that they just don’t have the time to prospect. They tell me that by the time “I finish all the thing I have to do, I just don’t have the time.”

Face-to-face 303

Face-to-face Intent Pipeline B2B 303

Hubspot Sales

MARCH 18, 2019

At some point, most company leaders have looked at their list of best clients and thought, "It would be really bad if we lost any of these accounts." These customers represent a disproportionate percentage of your revenue, refer new prospects to your company, give you credibility in their space -- or all of the above.

Hiring 143

Hiring Account Analytics Sales Qualified Lead 143

Zoominfo

FEBRUARY 26, 2021

Think about it: Traditional sales software applications have long since been deployed in streamlining daily tasks associated with prospecting and pipeline management. What’s more, these platforms incorporated the use of B2B contact and company intelligence to help identify, connect with and close the right prospects, at the right time.

Sales Automation 162

Sales Automation Prospecting Top of Funnel Sales Qualified Lead 162

Hubspot Sales

MARCH 15, 2018

What is an Account Executive? An account executive supports existing client accounts. Traditional sales representatives sell a product or service to clients and then hand those accounts off to customer service teams or account executives. What Does an Account Executive Do?

Account 142

Account Hiring Marketing Qualified Lead Scale 142

Zoominfo

JANUARY 23, 2021

Sales account management, like sales, is selling. For the sales account manager, getting processes down can mean the difference between achieving massive growth and losing customers to the competition. The lines between sales and account management get blurry — while they’re both revenue powerhouses, they’re different beasts.

Account 130

Account Lead Rank Ideal Customer Profile Decision Maker 130

Hubspot Sales

AUGUST 17, 2020

While closing a deal is important, taking a holistic approach to the sales process can unlock greater revenue potential, especially for account-based businesses such as service agencies or companies that sell to enterprise customers. This is where account development becomes a helpful function.

Ideal Customer Profile 127

Ideal Customer Profile Account Advertising Advertising 127

The Pipeline

SEPTEMBER 15, 2014

One example is customer service, I see to many sales people dealing with “admin” type of requests from clients instead of sending it to where the task really belongs, customer support, who is usually much better prepared and equipped to deal with these things. A variation on the delegate route, is automation. Tibor Shanto .

Outsourcing Services 306

Outsourcing Services Closing Hiring Social Selling 306

SBI Growth

DECEMBER 5, 2013

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

SBI Growth

OCTOBER 18, 2012

Sales Support or Customer Service happens to be a weak link at your company. You’ve tracked down an employee at the prospect and the pay range seems about right. Figure out if a foundation for your sales success is in place with the prospective employer. Are they held accountable to do so? About Patrick Seidell.

Territories 300

Territories Real Estate Compensation Quota 300

Pipeliner

APRIL 2, 2021

In this, the next article on Account Management, let’s go into the details of fully understanding your accounts and what they mean. To start with, I want to point out that account management cannot be done in separate or isolated areas of the company—it must be supported on a company-wide basis from the top down.

Account 96

Account Margin Sports Revenue 96

Hubspot Sales

NOVEMBER 20, 2023

In the ever-evolving world of sales, account executives play a crucial role in nurturing leads and closing deals. But where should you start implementing AI in your specific account executive role? Enhance prospecting with AI-driven research tools. Account executives can spend hours on end researching prospects.

Account 105

Account Lead Rank Lead Scoring Ideal Customer Profile 105

Hubspot Sales

OCTOBER 17, 2024

The only difference between the TCPA and the TSR is that one’s a broader set of laws on all telemarketing activities (TCPA) and the other has a more specific look at human accountability in telemarketing (TSR). Consider the TSR a telemarketer’s bible and the TCPA a customer’s safeguard. Best Practices for Cold Calling in Non-U.S.

Cold Calling 104

Cold Calling Telemarketing B2C Guidelines 104

SBI

FEBRUARY 22, 2018

Nevertheless, it is your responsibility to know any changes that have taken place at a particular account. These insights can help you understand where to spend time prospecting and upselling – not to mention how to frame the conversation – instead of wasting resources on blind alleys and manually updating your CRM. Here’s an example.

Decision Maker 139

Decision Maker Closing Prospecting Top of Funnel 139

Alice Heiman

APRIL 14, 2021

Sneak peek – loyal customers are willing to make introductions, which completely changes your prospecting efforts and increases deal velocity. That won’t happen unless you cultivate loyal customers. They closed the deal, and we have a prestigious new customer.”. And you’re thinking, “This is fantastic! What’s next?

Retention 144

Retention Account Customer Referrals 144

Jeffrey Gitomer

APRIL 21, 2011

It never ceases to amaze me, that with all the options salespeople have, they choose to alienate, anger or cause doubt in the mind of the prospect by setting the wrong tone with their questions. And maybe the prospect feels that’s none of your business. It’s a waste of the prospect’s time. Good start.

Hiring 335

Hiring Social Media Loyalty Commission 335

Hubspot Sales

DECEMBER 23, 2022

Effective sales prospecting is a multistep process that requires systematic prospect discovery, qualification, and outreach. In this post, you’ll learn the 19 best sales prospecting tools to help you engage with your ideal prospects. What Is a Sales Prospecting Tool? The Benefits of Sales Prospecting Tools.

Tools 128

Tools Ideal Customer Profile Prospecting Intent Data 128

The Pipeline

JUNE 20, 2016

One offered up that he only wants to hire A players, “people who do not want to prospect all their career”. For context, this VP had a team of SDR’s and account managers. Before I could jump in, the other VP asked “what do you mean, prospecting is a key skill for A players.” We’re All The Same At The Start.

Hiring 198

Hiring Referrals Territories Prospecting 198

Sales and Marketing Management

APRIL 26, 2019

The company had implemented a hunter/farmer model, whereby “hunter” salespeople were responsible for finding and closing deals, while “farmer” salespeople focus on retaining and growing business with existing accounts. Customer experience, renewal and referrals are critical to ongoing success. But this type of specialization isn’t new.

Top of Funnel 229

Top of Funnel Ideal Customer Profile Customer Lead Rank 229

Pointclear

MARCH 19, 2013

Click to start video at this point — “What we try to do with EDGY is look at why business is broken,” Dan says, “not why cold calling is broken or why prospecting is broken. Treating employees, customers, and prospects as fellow human beings first influences both your tactics and your outcomes. The EDGY Strategy.

Conversion 264

Conversion Automotive Face-to-face Decision Maker 264

No More Cold Calling

OCTOBER 4, 2018

Equally important, they need to know the business reason to refer you—that you have something valuable and relevant to offer the prospect. Find out how they know your prospects, what’s important to your prospects, what their challenges are, what they value, how they communicate, and what might get in the way of your sales success.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

Hubspot Sales

JUNE 6, 2022

Prospect research is a challenge that's every bit as frustrating as it is essential — so to help you out, we've put together a list of 18 of the best places to research buyers before sales conversations. If you decide to leverage LinkedIn to guide or support your prospect research efforts, there are some key steps you should follow.

Research 128

Research Prospecting Face-to-face Twitter 128

Zoominfo

APRIL 17, 2019

The sales funnel represents the theoretical customer’s journey to making a purchase. Marketers structure their entire strategy around moving prospects through the funnel, towards the ultimate goal of winning a new customer. Prospects enter the funnel at the top, and exit at the bottom as paying customers.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

No More Cold Calling

APRIL 29, 2019

Would you be surprised to learn that prospects want the same buying experience in their business lives as in their personal lives? We all want a stellar customer experience, and we’re pissed when we don’t get it. B2B customers are just louder about it. If we’re a prospect, we go dark. Do your clients want more from you?

Referrals 261

Referrals B2B Sales Qualified Lead Cold Calling 261

SBI Growth

SEPTEMBER 26, 2012

The holidays are an obstacle to getting face time with prospects and customers to secure those last minute deals. Introduce the service or implementation team. Account management or customer service resources. How do you know if these late stage deals will close in Q4? Q4 is difficult.

Closing 303

Closing Lead Rank Lead Scoring Customer 303

LeadFuze

JUNE 3, 2021

What is Account-Based Marketing. Account-based marketing (ABM in the rest of the text) is a B2B strategy that focuses not on the attempt to reach a wide audience but to cultivate high-value relationships with specific businesses. When you prioritize these prospects, you develop a customized approach to each of them.

Account Based Marketing 97

Account Based Marketing ROI Account Marketing 97

Sales and Marketing Management

MARCH 19, 2018

Author: Matthew Sunshine More than 40 percent of salespeople claim that lead prospecting is often more difficult than qualifying and closing the actual deal. It’s easy for prospecting to get pushed to the back burner, especially when dedicated time isn’t set aside for the task.

Sales Qualified Lead 221

Sales Qualified Lead Leads Marketing Qualified Lead Lead Generation 221

Sales Hacker

FEBRUARY 8, 2021

There have probably been countless times you’ve sent out a proposal and the prospect is never to be heard from again. Why your prospect hates your proposal. But if you skip it, that may be exactly what you’re communicating to the prospect: that their business is a waste of your time. Needless to say, it’s not a good look.

Proposal 137

Proposal Prospecting Vendor Follow-up 137

Sales and Marketing Management

SEPTEMBER 14, 2020

Still, the traditional siloed approach to sales and service created systematic discord that jeopardized customer experience (CX), shadowed cross-sell and up-sell opportunities, lowered renewals, reduced overall account value and made it difficult for sales and service teams to meet or even exceed performance goals. .

SAP 207

SAP Compensation Face-to-face Analytics 207

Zoominfo

MARCH 3, 2019

In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. As a B2B sales rep, the more you know about a prospect and their company, the easier it is to sell to them. How often do they receive customer complaints?

Research 233

Research B2B Tools Company 233

Crunchbase

DECEMBER 6, 2021

There’s no shortage of paid and free sales prospecting tools on the market these days, all touting time-saving features. But who of today’s busy sales professionals has the time to vet hundreds of lead generation and sales prospecting tools, let alone road test them to find the best fit? What is sales prospecting?

Ideal Customer Profile 111

Ideal Customer Profile Tools Prospecting Lead Rank 111

Janek Performance Group

DECEMBER 24, 2024

This can range from traditional selling skills, such as tips on prospecting, engagement, negotiation, etc., to customer service and account management. In this, managers should observe reps interacting with prospects on the phone and over video. What do you want reps to take away from the training?

Training 118

Training Hiring How To Retention 118

No More Cold Calling

SEPTEMBER 6, 2019

When you prospect by referral, you treat all customers like gold. I’ve never had a good customer experience at that market, but this was over the top. That’s why a referral culture leads to a stellar customer experience. The Importance of Customer Experience in B2B Sales. I’d had it. It shouldn’t.

Referrals 189

Referrals Customer How To Airlines 189

Zoominfo

FEBRUARY 18, 2021

In their journey, prospective buyers want to know they can trust the company as much as they can trust the individuals they’re dealing with. Here are a few ways you can earn all of that from your prospects. They developed online friendships, and those friends became loyal customers. The Final Message: People Buy from People.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227