Carew International

JANUARY 2, 2019

In the world of professional sales and among Carew blog readers, customer relationships, communication skills and negotiations insights were among the hot topics that defined 2018. Click on the links below to read our most popular sales and leadership blogs of 2018: 3 Barriers to Successful Negotiations.

Negotiation 42

Negotiation Customer Service Objections Examples 42

SBI

FEBRUARY 26, 2019

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service.

Customer Service 50

Customer Service SAP Hiring Customer 50

Sales and Marketing Management

MARCH 16, 2018

Author: Kevin McGirl, President, sales-i The supply chain is the engine of the global economy. In 2018, businesses can’t afford to fall behind the market, and they can’t afford not to maximize their operational efficiency. Customer retention and loyalty.

B2B 195

B2B Company Hiring Discount 195

Hubspot Sales

OCTOBER 25, 2018

This drive-in chain prides itself in operational excellence and its customer service. This brand keeps growing -- its franchise owners saw the average gross sales-by-store increase from $1,072,000 in 2012 to $1,252,000 in 2017. Initial investment : $1,073,000 to $2,361,500. Franchise details : Sonic Drive-In. Great Clips.

Opportunity 143

Opportunity Real Estate Sports Loyalty 143

Hubspot Sales

JUNE 14, 2018

Here are the ten best eSignature solutions in 2018. HelloSign brings a unique angle to the market by focusing on customization, customer service, and the web’s first entirely free eSignature plan. The number of worldwide eSignature transactions jumped from 89 million in 2012 to 754 million in 2017. month per user.

Ideal Customer Profile 143

Ideal Customer Profile Enterprise Enterprise Software 143

The Brooks Group

DECEMBER 31, 2018

2018 was a big year for The Brooks Group. The Brooks Group is in the business of helping companies meet and exceed their growth expectations through world-class sales effectiveness. The Brooks Group is in the business of helping companies meet and exceed their growth expectations through world-class sales effectiveness.

Training 56

Training Hiring Ideal Customer Profile Scale 56

Babette Ten Haken

DECEMBER 10, 2018

As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences.

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their behavior in 2018.

Hiring 75

Hiring Ideal Customer Profile Scale Lead Rank 75

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

Customer Service 26

Customer Service Customer Loyalty Face-to-face 26

Babette Ten Haken

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. is available on Amazon.com.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Partners in Excellence

JANUARY 15, 2018

This isn’t the result of sales people being sloppy with what they are doing, it is the unwitting end result of the complexity built into too many of our organizations. The worst case we’ve seen was 72% voluntary attrition in the first 12 months a sales person is on board.

Sales Management 55

Sales Management Face-to-face ACT Up-Sell 55

Carew International

JANUARY 7, 2019

We understand that sales leaders are always looking for insights to drive improved personal or sales team performance, but also lack the time to research relevant topics. We are kicking off 2019 with a collection of our top 5 Leadership blogs from the past year: 15 Sales Statistics that Prove Sales is Changing.

Negotiation 43

Negotiation Customer Service Motivation Research 43

Hubspot Sales

JUNE 30, 2020

Sales-marketing alignment is a hot topic for most sales and marketing organizations and has been since the beginning of business. Here on the HubSpot blog, we’ve published several posts outlining ways sales and marketing organizations can work better together. Customer Turnover Rate. Sales Cycle Time.

Revenue 140

Revenue B2B Company Strategy 140

Pipeliner

DECEMBER 15, 2017

At Flannery Sales Systems, we just finalized work with three of our customers on their 2018 sales plans. To ensure that all critical items are in place for a successful 2018, here is a checklist that can be utilized by senior executives and sales leaders. The post 2018 Plans are Set–Time to Execute!

Face-to-face 45

Face-to-face Penetration Compensation Territories 45

Sales Evangelist

FEBRUARY 18, 2019

On today's episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. This episode goes beyond sales and is more than just another episode. My years of loyalty as an AT&T customer were meaningless. My phone was disconnected.

Customer Service 40

Customer Service Cancellation Customer Loyalty 40

Babette Ten Haken

NOVEMBER 22, 2018

Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related. However, that little word, “sales” in the blog title, skews expectations about the Business Purpose behind the blog. is available on Amazon.com.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. Tying things together.

Customer Service 24

Customer Service Customer Cold Calling Sales Qualified Lead 24

Alice Heiman

JUNE 11, 2024

Episode Summary Ever felt the frustration of navigating customer service bots that just don’t get your problem? understands this pain all too well and is transforming customer interaction with a human touch. How personalized customer interactions can drive sales. Alex Levin of Regal.io and its mission.

Scale 77

Scale Hiring Revelation Lead Rank 77

Babette Ten Haken

DECEMBER 13, 2018

Lots of organizations spend a lot of money on content creation to promote the sales of their products and services. The post One Millimeter Mindset™ 2018 Collaborative Storytelling Blog Review appeared first on Babette Ten Haken. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. Yes, sales people usually get all the glory. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. is available on Amazon.com.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Miller Heiman Group

SEPTEMBER 10, 2020

Are you confident that your sales team can meet whatever new challenges arise in an increasingly unpredictable sales landscape? Take these steps to better understand your sales force and exceed buyer expectations and transform your sales. Many sales organizations face two talent problems. Align Sales and Service.

Sales Talent 77

Sales Talent Closing How To Face-to-face 77

Zoominfo

FEBRUARY 7, 2023

When developing a sales strategy, many leaders aren’t sure where to begin. Whether you’re starting from scratch or looking to revamp an existing sales strategy, creating campaigns based solely on instincts or assumptions is no longer acceptable. To craft an effective modern sales playbook , data and analytics must reign supreme.

Strategy 130

Strategy Lead Rank Lead Scoring Hiring 130

The Sales Hunter

DECEMBER 26, 2018

I am grateful for the opportunity to share my insights on sales, business and life. It’s hard to believe how quickly 2018 flew by! Don’t forget a coach can help you excel in your sales career. Copyright 2018, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Motivation 146

Motivation Coaching Influencer Opportunity 146

Engage Selling

DECEMBER 6, 2018

At the end of every presentation, call, meeting, or strategy session, the fundamental pillar behind whether or not you create great sales and a thriving organization comes … Read More » We’ve talked repeatedly, especially this year, the importance and value of your relationships.

Meeting 84

Meeting Strategy Customer Service Loyalty 84

Hubspot Sales

MARCH 31, 2020

I don't see love or sales strategies on that list. Second, a sales strategy's success can be, too. Second, a sales strategy's success can be, too. There's no guarantee that your sales strategy will always deliver the results your business needs. In 2017 , Nike's sales growth hit a standstill. The results?

Strategy 73

Strategy Pivotal Retail Consumer 73

Zoominfo

OCTOBER 27, 2020

Make no mistake about it—today’s customers want a personalized experience. The statistics speak for themselves: 77% of B2B sales and marketing professionals believe that personalization builds better customer relationships. It Boosts Sales And Conversions. It Improves Customer Experiences.

B2B 246

B2B Marketing Segment Scale 246

Zoominfo

MARCH 3, 2019

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. Final Thoughts Regarding Research Tools for Sales Reps.

Research 233

Research B2B Tools Company 233

A Sales Guy

DECEMBER 21, 2019

I never expected the level of success Gap Selling would have or the impact it would have on readers sales careers, it’s been amazing to read about. Let’s get to the impact of GAP Selling since integrating it at the end of 2018: Avg Sale improved from $45k in 2018 to $105K in 2019. — Eric.

Hiring 88

Hiring Promotion Retention Trends 88

Miller Heiman Group

NOVEMBER 20, 2019

Advancements in technology have changed the way sales organizations recruit and hire their sales force. The 2019 World-Class Sales Practices Study revealed that just 32% of organizations believe they have the right people in place to meet their business goals, and only 24% assess why their top performers are successful.

Hiring 67

Hiring Face-to-face Loyalty Customer Service 67

Crunchbase

MARCH 6, 2020

I’ve worked my way up the sales ladder by keeping a pulse on up-and-coming startups – always looking out for the latest funding rounds and companies with impressive growth signals. By the time a company reaches Series D or higher, it’s a household name every sales rep has on their radar. HQ: Copenhagen, Denmark.

Health Care 120

Health Care Enterprise Enterprise Remedy 120

Alice Heiman

MAY 23, 2019

In May of 2018, Salesforce reported that 57% of sales reps didn’t hit their sales goals. Fortunately, by the end of 2018 things were looking up. Only 46% of sales reps didn’t hit their goals. If, like most companies, nearly 50% of your sales reps missed their quota, don’t despair. Leading for Sales Success.

Ideal Customer Profile 127

Ideal Customer Profile Webinar Metrics Top of Funnel Strategy 127

Zoominfo

FEBRUARY 14, 2018

If you’re a regular reader of our blog, you’ve seen quite a bit about sales productivity in the last few weeks. And for good reason—sales productivity is the theme of our 2018 Growth Acceleration Summit! 6 Outdated Sales Techniques That Hurt Your Productivity. 3 Scary Smart AI Tools That Will Boost Sales Productivity.

B2B 176

B2B Face-to-face Sales Education 176

Mereo

APRIL 16, 2020

At Mereo, we have developed a unique approach to revenue performance that leverages the inherently interdependent operational disciplines of demand progress, solution marketing, solution management, sales operations and sales enablement. Common Sales Enablement Pitfalls. Sales enablement programs can be powerful.

Sales Enablement 81

Sales Enablement Revenue Face-to-face Ideal Customer Profile 81

Hubspot Sales

MAY 10, 2018

The reality of sales today is people are skeptical of companies and sales reps. They don’t care about your vision or data, they want to hear what your customers have to say. In fact, a 2018 HubSpot survey showed 77% of respondents research brands before they engage with them. They’re reading about you online -- now.

Churn 91

Churn Hubspot Top of Funnel Customer Service 91

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. To help you with that mission, we’re naming our top 20 Sales Tech Twitter handles to follow during this epic Dreamforce 2018. Go beyond sales enablement to create a sophisticated selling experience that buyers value.

Vendor 106

Vendor InsideView Hotels Hiring 106

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130

Loyalty Customer Incentive Incentives 130

Sales and Marketing Management

JUNE 10, 2019

The Service Recovery Paradox has been well documented in consumer settings, but only recently validated for the B2B environment. The inevitable customer service failure needn’t incite panic or dismay. and positively influence even your most angry and bitterly disappointed customers.??. The importance of a good apology.

Loyalty 234

Loyalty Remedy Journal Study 234