2014 Customer Service Software 
Pointclear
FEBRUARY 27, 2014
We are republishing this blog by Ruth Stevens (originally run January 29, 2014) because she hits the nail on the head about marketing automation. Marketers thought that the new CRM software would solve their customer service and customer retention problems. But it’s only a tool. It can’t develop value propositions.
Crunchbase
DECEMBER 6, 2021
Although no number of lead prospecting tools can replace the value of the personal touch of relationship building, taking advantage of modern sales prospecting software is an easy way to cut down on tedious and repetitious tasks so you can close more deals. For instance, software can be used to search and manage a prospect list.
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Sales Training Connection
JANUARY 27, 2014
Today, salespeople have available easy-to-use and powerful CRM systems and software applications that allow them to share information and insights to a degree that was hard to image even 5 years ago. Today customers expect sales people to know more and know it at a higher level of proficiency than in times past.
Sales and Marketing Management
JUNE 1, 2018
“Whether it’s this year, 10 years from now or 100 years from now, a marketer’s success or failure will come down to one crucial skill: the ability to be an engaging and persuasive storyteller,” stated Amit Bivas, head of marketing at Optimove, makers of software that collects data to enhance customer relationships.
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Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.
Sales Hacker
AUGUST 8, 2018
Neglecting your customers and ignoring their journey could easily sink your brand. As explored in CMO’s 2018 Highlights & Insights Report , today’s buyers feel that customer service is the most important factor that impacts their purchasing decision. 5) Data everywhere will improve Customer Success.
Crunchbase
JULY 2, 2020
Self-service has long been found to have a high impact on customer satisfaction. In fact, Gartner recently found that the technologies commanding the most investment in customer service are those related to customer-facing channels, such as self-service.
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