SBI Growth

JANUARY 5, 2014

In this post I want to recommend three ideas to raise your game in 2014. If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customer service or post-sales support handle this. The customer is getting busier and busier. Lack of quality leads. POST-SALES SUPPORT.

Sales Management 310

Sales Management Face-to-face Decision Maker Travel 310

The Sales Hunter

FEBRUARY 6, 2014

Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Customer Service Professional Selling Skills Sales Motivation customer service sales motivation' My goal — and I encourage it to be everyone’s goal — is to positively impact each and every person with whom we come in contact.

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Customer Customer Service Motivation Selling Skills 266

The Sales Hunter

JANUARY 10, 2014

Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Customer Service Professional Selling Skills customer customer service' No doubt about the impact they can have on helping us be successful. However, we have to keep in mind that too much of anything can turn into a bad thing.

Customer 211

Customer Customer Service Selling Skills Up-Sell 211

The Sales Hunter

JANUARY 16, 2014

Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Consultative Selling Customer Service Professional Selling Skills customer high profit selling high-profit value' Not sure, but what I do know is it’s amazing how much can be learned by merely being observant. Now, back to my grande.

Consultative Selling 241

Consultative Selling Banking Selling Skills Customer Service 241

The Sales Hunter

JANUARY 9, 2014

Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Closing a Sale Customer Service leadership Professional Selling Skills great success' To see all the posts in this series, don’t forget to check out 14 Things Great Salespeople Do that Average Salespeople Only Think About. Go after being great!

Selling Skills 234

Selling Skills Customer Service Motivation Closing 234

The Sales Hunter

FEBRUARY 18, 2014

Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Closing a Sale Cold-Calling Customer Service leadership pricing Professional Selling Skills Sales Motivation sales motivation' ” In the end, the price you get is going to be a direct reflection of the confidence you demonstrate.

Cold Calling 229

Cold Calling Motivation Discount Selling Skills 229

Sales and Marketing Management

JULY 13, 2014

Issue Date: 2014-07-14. Teaser: Most corporate social media accounts function more as a customer service tool than a sales tool, and there’s nothing wrong with that. An institution’s Facebook or Twitter can be a public face of the company, but not one that is used to drive sales of new products or services.

Social Media 189

Social Media Face-to-face Twitter Facebook 189

The Sales Hunter

MARCH 4, 2014

Moving in this direction now makes it easier for the customer to share with you without any pretense or misconception. Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Customer Service Professional Selling Skills Prospecting customer prospect prospecting' ” Sales Motivation Blog.

Customer 236

Customer Selling Skills Customer Service Up-Sell 236

SBI Growth

AUGUST 2, 2013

Sign up for the onsite session for your leadership team: How to Make Your Number in 2014: A Sales Strategy You Can Execute. Understand the advantages of your customer service. This article outlines the elements necessary to repeat your successes. SBI’s 7th annual research tour is under way. Trends are important.

Trends 306

Trends Face-to-face Buyer Follow-up 306

SBI Growth

AUGUST 1, 2013

Sign up for SBI’s 7th annual research tour: " How to Make Your Number in 2014 : A Sales Strategy You Can Execute." Participating in this onsite session, you and your leaders will get the Customer Priority Scorecard. Develop priority rankings for existing customers with factors including: Revenue & Revenue Growth.

Ideal Customer Profile 317

Ideal Customer Profile Tools Scale Hiring 317

Understanding the Sales Force

SEPTEMBER 17, 2014

And the brochure for the 2014-2015 Top Sales Academy is available here. Salesforce.com''s Blog posted an article of mine that asks whether or not you can turn customer service reps into salespeople. c) Copyright 2014 Dave Kurlan' On October 8, I''ll be leading the session on How to Master the Art of Coaching Salespeople.

Inside Sales 215

Inside Sales Outside Sales Study Distribution 215

Pointclear

FEBRUARY 27, 2014

We are republishing this blog by Ruth Stevens (originally run January 29, 2014) because she hits the nail on the head about marketing automation. Marketers thought that the new CRM software would solve their customer service and customer retention problems. But it’s only a tool. It can’t develop value propositions.

Marketing 266

Marketing Strategy Eloqua Marketo 266

Understanding the Sales Force

SEPTEMBER 5, 2014

United Airlines Uses Customer Service This Way to Impact Sales. Image Credit Lightspring via Shutterstock.com (c) Copyright 2014 Dave Kurlan' My Top 21 Keys to Help Your Sales Force Dominate Today. Fine Tune Your Sales Force as You Optimize Your Computer.

Airlines 185

Airlines Sales Leadership Channels Customer Service 185

SBI Growth

AUGUST 11, 2013

Learn what best-in-class companies are doing in 2014 to make the number. Develop collective plans with the customer to address and improve results. Good customer service is about buliding relationships. Get your copy of the scorecard when you sign up for our Research Tou r. Don’t miss out on this once-a-year opportunity.

Exercises 257

Exercises Face-to-face Vendor Churn 257

SBI Growth

AUGUST 11, 2013

Learn what best-in-class companies are doing in 2014 to make the number. Develop collective plans with the customer to address and improve results. Good customer service is about buliding relationships. Get your copy of the scorecard when you sign up for our Research Tou r. Don’t miss out on this once-a-year opportunity.

Exercises 221

Exercises Face-to-face Vendor Churn 221

Score More Sales

OCTOBER 18, 2013

These items above are a basic minimum in 2013 (heading into 2014) for a seller. Many systems now connect to proposal tools, email systems, web landing pages, customer service logs, and just about anything that would matter to customer-facing reps.

CRM 193

CRM Ideal Customer Profile Top of Funnel Lead Rank 193

Customer Centric Selling

SEPTEMBER 20, 2013

Sales Training Article: Top Sales Tool for 2014. By John Kearney, Sales Benchmark Index (SBI) Image courtesy of FrameAngel at FreeDigitalPhotos.net As a Sales Operations leader, you have 3 major challenges heading into 2014. Understanding how your customers are evolving and determining whether your sales team is keeping pace 3.

Sales Tools 45

Sales Tools Tools Training Collateral 45

A Sales Guy

APRIL 29, 2014

Shitty customer service. Poor customer retention. Don’t recognize it’s 2014 NOT 1990. Unrealistic expectations. Can’t deliver product, they can’t implement. Not enough tools (salesforce automation, CRM’s, etc.). Don’t embrace social media. Still giving out steak knives for second place.

Hiring 121

Hiring Company Quota Social Media 121

Zoominfo

FEBRUARY 25, 2018

A 2014 study revealed that the ten most socially connected brands saw 31% greater revenue growth than the least connected brands. Social media is an excellent vehicle for lead generation, brand awareness, and customer service—but it’s not immediate. Expecting instant results. The key to social media success is consistency.If

Social Media 147

Social Media Media B2B Marketing 147

Sales Training Connection

MARCH 31, 2014

Another common situation is when the salesperson is engaged in a long sales cycle and given the call’s agenda brings a person with expertise in a specific area such as: technical support, manufacturing, or customer service. ©2014 Sales Momentum ®. Do these situations sound familiar?

Health Care 113

Health Care Guarantee Training Sales Cycle 113

Sales and Marketing Management

JUNE 1, 2018

“My experiments show that character-driven stories with emotional content result in a better understanding of the key points a speaker wishes to make and enable better recall of these points weeks later,” Zak states in a 2014 Harvard Business Review summary of his research. “In Telephone service is not the sexiest thing to sell.

Marketing 226

Marketing Telemarketing Education Scale 226

Sales Training Connection

JANUARY 27, 2014

Sales managers are fostering relationships with personnel outside their divisions, such as: marketing, manufacturing, tech support, and customer service, as well as, with counterparts in other sales divisions when multiple divisions inside a company sell to the same customer. ©2014 Sales Momentum ®.

Health Care 106

Health Care Pivotal Trends Training 106

Pipeliner

AUGUST 20, 2020

Amazon suffered great failure when it introduced Fire Phone in 2014. Amazon’s goal was to become the most customer-oriented company in the world and every employee was encouraged to experiment in order to reach that goal. Failure should be seen as a positive thing because failure is a path to success. Simplicity.

Video 98

Video How To Salary ACT 98

Sales Training Connection

FEBRUARY 28, 2014

Production and Customer Service were geared up and ready to go. ©2014 Sales Momentum ®. Let’s take a scenario for an extraordinary new product – A lot of work and creativity went into the product design effort. Marketing did great work in investigating target markets and testing the value messaging.

Training 97

Training Engineering Up-Sell Revenue 97

Sales Training Connection

NOVEMBER 11, 2014

They expect the sales rep to provide new ideas, imagination, and insights to: manufacture products more quickly, improve product quality, shorten order times, or improve the customer service experience. ©2014 Sales Momentum ®. . To win, you need to sell value and the bar for what it takes to sell value has been raised.

Face-to-face 91

Face-to-face Competition Engineering Account 91

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

Sales Hacker

AUGUST 8, 2018

Neglecting your customers and ignoring their journey could easily sink your brand. As explored in CMO’s 2018 Highlights & Insights Report , today’s buyers feel that customer service is the most important factor that impacts their purchasing decision. 5) Data everywhere will improve Customer Success.

CRM 102

CRM Lead Scoring Lead Rank Trends 102

Miller Heiman Group

DECEMBER 8, 2020

Recently, the Technology & Services Industry Association (TSIA) honored several technology companies that earned certification in Support Staff Excellence (SSE) for 2020 at its TSIA Interact Virtual Technology & Services event. How Alcatel Continued Delivering Exceptional Customer Service in 2020.

Company 64

Company Customer Face-to-face Customer Service 64

Your Sales Management Guru

DECEMBER 15, 2014

Selling through customer service. Right way Andy captures your attention by explaining the truth; how you sell is more important that what you sell. During the past 16 years, our consulting, advisory, and platform services have illuminated, motivated, and rejuvenated the sales efforts for organizations throughout the world.

Top of Funnel 82

Top of Funnel Lead Scoring Lead Rank Funnel 82

Sales Training Connection

DECEMBER 12, 2014

They expect sales reps to provide new ideas, imagination, and insights to: manufacture products more quickly, improve product quality, shorten order times, or improve the customer service experience. ©2014 Sales Momentum, LLC. Consultative skills. The second set of skills relates back to Ian’s point in the article.

Consultative Selling 99

Consultative Selling Trends Selling Skills Training 99

Hubspot Sales

OCTOBER 25, 2018

This drive-in chain prides itself in operational excellence and its customer service. This music business was started in 2007 and is still growing -- between 2014 and 2018, it added 70 units to its franchise system. Franchise fee : $45,000. Initial investment : $1,073,000 to $2,361,500. Franchise details : Sonic Drive-In.

Opportunity 143

Opportunity Real Estate Sports Loyalty 143

Crunchbase

DECEMBER 6, 2021

Improve customer service. Good sales prospecting software can integrate with other tools in your company’s pipeline, such as customer relationship management (CRM) and email platforms. By doing this, you can quickly transition customers from a prospect to a paying customer. Total funding: $3.8

Ideal Customer Profile 111

Ideal Customer Profile Tools Prospecting Lead Rank 111

Babette Ten Haken

NOVEMBER 22, 2018

This year represents the culmination in an ongoing business pivot – my own leap of faith – I’ve been making since 2014. is about leveraging more collaborative business models and profitable workforces to retain customers. And a whole bunch of other people critical to customer success, as well.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Hubspot Sales

JUNE 6, 2022

For example, maybe 40% of their reviews mention their poor customer service. If that was the case, you could give a few suggestions to improve service in your initial email. You might offer to share some strategies for directing customers to the most high-margin products. Does your prospect work directly with consumers?

Research 128

Research Prospecting Face-to-face Twitter 128

Customer Centric Selling

JANUARY 13, 2014

In this post I want to recommend three ideas to raise your game in 2014. Sign-up for one of these sales training workshops to get on track to making your new year''s resolutions in 2014. If you''re going to meet that much, make sure it''s outwardly focused - all about the customer. Lack of quality leads. Most don''t.

Sales Management 49

Sales Management Face-to-face Decision Maker Travel 49

SBI

DECEMBER 17, 2019

And this is supported by the 2014 Edelman trust barometer. Employee advocacy can help you sell more via social media – your employees can help promote your products and services on your channels, therefore helping you convert more people into buyers. But even more than a wider reach, your employees are better trusted than your brand.

Social Media 103

Social Media Social Selling Media Promotion 103

Smooth Sale

MAY 30, 2018

In 2014 Spiro was officially incorporated with Adam Honig, Andy Levi and Justin Kao at the helm. What salespeople needed wasn’t CRM, it was Scarlett Johansson. (So So to speak.). Adam left the movie, called up two former coworkers and they started dreaming up, what is now, Spiro.

CRM 94

CRM Hiring Forecasting Call-back 94