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Can you count on your current Sales Rep behaviors to “Make the Number” in 2013? HR has a stake in this as the governor of company-wide behavior modification, including the Sales Department. Sign up for our Make the Number tour to learn more about how top performing companies will change Sales in 2013.
.” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customerservice person? I’m not bashing customerservice people. Salesmanagers, what behavior are you rewarding?
It seems every salesperson is focused on what their goals are for 2013. Nothing wrong with that, but don’t forget about your customer’s goals. Make it a key part of every sales call over the next 30 days to find out what your customer’s goals are for 2013. ” Sales Motivation Blog.
Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers. United is not the only company guilty of deplorable customerservice. Customerservice has a very important selling role. Just email me. (c)
Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.
Salesmanagers without even trying are very good at taking profit right out of their company. They do this because of how they handle things with their salespeople who in turn offer customers discounts. When a salesmanager places pressure, they need to do it with guidance as to how the salesperson should handle things.
One of the easiest things salesmanagers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”
Over 42% of all SalesManagers don’t make their yearly number. A VP of Sales first thought is to terminate those SalesManagers. Who needs a SalesManager if they can’t make their number?”. You need to ask yourself: How are you measuring your salesmanagers? Are you thinking the same?
She said her boss asked her to get feedback from customers. A stupid salesperson working for a stupid salesmanager. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Well, that sums it up. I guess it all fits.
I can’t tell you the number of times I’ve heard salespeople and salesmanagers use what I refer to as the two deadly words in sales: “if” and “then.” It’s too easy for salespeople and even salesmanagers to believe if only something , then they could something.
These secrets will continue to strengthen your relationship with the customer — and with your senior management. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
Sales Leadership: 2013Sales Theme. Last week I was speaking at a conference on: “ Building and Maintaining Sales Motivation ”, after the program several individuals came up to discuss my concept of a “Drive Statement. Then engage several team members to assist you in developing a sales theme or Drive Statement.
Recently I was doing training session for a group of salesmanagers and we got on the topic of hiring and what are the qualifications of a good hire. Too many salesmanagers think they can take shortcuts to making their number. Copyright 2013, Mark Hunter “The Sales Hunter.” Do yourself a favor.
The salesmanager is anxious to hear how the sales call went. When you follow-up, it shows that you take your involvement seriously and you value the role the sales team plays in the success of the company. The above 9 things will make your experience on a sales call beneficial for you, the salesperson and the customer.
But from the point of view of new, interesting, and emerging technologies focused on sales, marketing, and customerservice professionals, it’s awesome. At Dreamforce 2013, the first 45 minutes was spent on “Making A Difference,” helping everyone focus on the broader, higher purpose each of us has.
Understanding the Sales Force by Dave Kurlan Warning - this story is disturbing and contains actual quotes from its participants. The president of a small company, suffering from years of declining sales, asked us to evaluate his small sales force (3 salespeople and salesmanager). c) Copyright 2013 Dave Kurlan'
Years ago when I was an inside salesmanager, I had this “thing” about answering the phone by the second ring. My common sense told me if the phone was not answered quickly the potential customer or worse yet existing customer would go elsewhere to inquire and place his or her order.
Sales (12918). SalesManagement (2614). CustomerService (995). Inside Sales (849). Outside Sales (81). Customer (6670). 2013 (4691). THE SALES HUNTER AUGUST 12, 2013 Is Your Sales Process Slow or Fast? Is your sales process slow or fast? Topics Major Topics.
Sales Scenario: You work in a company of 50 people. There are 9 other sales people, inside sales and outbound. There is a SalesManager. There are 30 people in customer roles including Payroll, Invoicing, CustomerService, Technical Support, Delivery, Maintenance and more. All Rights Reserved.
They expect the sales people to understand how their products can help deliver a better solution for customers – for example, to provide the imagination and insights to: manufacture products more quickly. improve the customerservice experience. If the sales team is to do all this successfully they need help from others.
Now it is possible to differentiate by added value such as customerservice. In the end a common situation is – you’re in a market where the competition is equal, good enough or better than you if viewed strictly from a product and service perspective. It is not a matter of having two or three great salesmanagers.
According to Frost & Sullivan, you’ll walk away with tips to give your sales team a two- to five-year competitive advantage! Sales & Marketing. Sales & Marketing: A Digitally Arranged Marriage. Sales, Marketing, and CustomerService: Alignment Strategies. Sales Performance.
My intention is to produce a free new white paper, which will be ready for distribution on December 31st – “The FIVE Most Significant Challenges Facing Every Company Everywhere in 2013″ and today, I can give you a flavor … Challenge One: Finding the Opportunities.
In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customerservice. • Moments of truth. Looking around, it’s easy to see how many companies have developed customerservice strategies using the telephone. Bon w/e a tous!
With Leads360 Express, salesmanagers will gain more control, visibility and peace of mind. Small business expert Rieva Lesonsky recently wrote that 2013 will be a year that small businesses “go for it” with small business optimism rising. It is this entrepreneurial, opportunistic spirit that America was founded on.
Improve customerservice. Good sales prospecting software can integrate with other tools in your company’s pipeline, such as customer relationship management (CRM) and email platforms. By doing this, you can quickly transition customers from a prospect to a paying customer. Total funding: $350.6
In 2013, American companies alone spent $164.2 in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry. For a more thorough look at maximizing your sales productivity, watch “ Tips to Structure Your Day.". Companies spent approximately $2.2B
To be honest, if you stay on one track, e.g. sales, marketing, customerservice, you start hearing too much of the same thing over and over. Related Posts: Dreamforce By The Numbers Observations On Dreamforce 2013 Steeling Myself For The Aftermath Of DreamForce Does What You Do Inspire You? No related posts.
Read on and learn how to build strong customer loyalty and gain a positive brand reputation for your business. RELATED: How to Transform CustomerService into a Sales Machine. In this article: What Is Customer Loyalty and Why Should You Invest in It? RELATED: The 6 Principles of CustomerService.
Enterprise SalesManager at Figma. Why Nathalie should be on your radar: Former Olympic rugby player Nathalie Marchino is an insanely accomplished sales leader on the rise. Kustomer is an omnichannel SaaS platform specializing in customerservice. CEO Scott Leese Consulting LLC , CEO and Founder of Surf and Sales.
Sharing best practices in sales and salesmanagement www.salesassociation.org. Define it or Deny It – What’s the Problem With the Word “Sales”? How you feel about the word “sales” largely depends on the culture of your organization. Sales Jobs. ► 2013. (1).
Sharing best practices in sales and salesmanagement www.salesassociation.org. I have a verbal commitment from my customer, now what should I do in terms of the next step? Supporting sales associations and sales professionals. Sharing best practices in sales and salesmanagement.
Sharing best practices in sales and salesmanagement www.salesassociation.org. She is the former Vice President of Telesales & CustomerService at Lotus Development, a subsidiary of IBM. She is the former Vice President of Telesales & CustomerService at Lotus Development, a subsidiary of IBM.
Most recently, she held a variety of executive roles at Sailthru from 2013-2020, ultimately becoming the company’s Chief Revenue Officer. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. ” Aletta Noujaim.
They focus on producing content for sales reps, salesmanagers, and sales execs. When they’re not blogging, the Double Digit Sales team also produces awesome sales training courses. Diagnose Your Sales Pipeline to Increase Performance. The Gist: A salesmanagement blog with a BizOps spin.
Small businesses do not have separate salesmanagers or marketing departments. The small business owners usually wear plethora of hats including salesmanager and marketing director. Salespeople for those very same firms may often be the customerservice department to even the technical department.
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