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Putting the Social Into CRM Predictions for 2012. Exciting enhancements are on the horizon are new tools to work with CRM and Social CRM to bring knowledge TO the user, rather than the user doing all the thinking and pre-work. Let’s look at an old definition, the challenges with CRM, and some predictions for 2012. Consulting.
The Best Way to Get Ready for Your 2012 Price Increase. The best way to get ready for your 2012 price increase? Take a look at the articles and use them as a tool to help you prepare your strategy. customerservice. Archives Select Month March 2012. February 2012. January 2012. Contact Mark.
Feb 27, 2012. Don’t waste your time on any sites that don’t match well with where your customers are. Sorry, social media is just one tool. Copyright 2012, Mark Hunter “The Sales Hunter.” customerservice. Archives Select Month March 2012. February 2012. January 2012.
And remined the more I know about my customer, the more I can be confidant I am showing them how to buy the best product for their needs. salesmanship is the greatest tool in bussiness. Customer Loyalty. There is no time like the present to change things up in 2012 to ensure its better than 2011! post free classified.
CAUTION: One of the biggest and most fatal mistakes that salespeople make is “waiting” for someone else to give you sales tools. Great impressions are made, great sales are made – and made often – with tools you give it to yourself. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. London, ON.
CRM Is the Tool and Sales Follow Up Is Key. by Lori Richardson on February 8, 2012. The same is true with any cloud-based (SaaS) tools to help you in your business – they must be used, and used properly for you and your company to benefit. These must be documented, and your CRM tool needs to be set up to support your process.
Jan 18, 2012. Cold-calling with the telephone works when it’s combined with tools including email, regular mail, business media (aka: social media) and other tools. Copyright 2012, Mark Hunter “The Sales Hunter.” customerservice. SalesPractice says: January 19, 2012 at 12:36 am.
Feb 09, 2012. I’ve spoken along these lines before, when I said that internet platforms are very effective for generating business with both existing and new customers. I’ve been using these tools for years and I generate a tremendous amount of new business from them. customerservice. February 2012.
The Smarter Commerce Global Summit was full of customer satisfaction and brand building stories, held at the Gaylord OpryLand Resort in Nashville – a customerservice mecca from my first time visitor experience. If you are in a mid-sized, mid-market company, I wonder if you track the lifetime value of a customer?
The most frequently used web tool in my tool kit currently is TimeTrade. As I began writing this series, I lined up a list of the newest, most interesting web tools that I have come across in the last few months. You will thank me and your customers will thank you. All Rights Reserved.
Once you give the customer a lower price, they’ll expect it each time. Never interrupt a customer and, by all means, always allow the customer to speak first. Time is the greatest negotiating tool you have. The more you can know about the customer’s timeline, the better. customerservice.
Here are a few things to keep in mind regarding using LinkedIn as a tool to reach senior level people: Senior level people will follow you long before they will let you know they’ve been following you. customerservice. Archives Select Month March 2012. February 2012. January 2012. cold calling.
For midsize companies there was no shortage of ideas, examples, and tools to help any company improve marketing, sales, and procurement. How can you improve your response times and responses in general with your customers to delight them and grow the relationship?
January is “Prospecting for Sales Month” Jan 06, 2012. Using senior level people early in the year as a tool to open up new opportunities will result in big payouts later in the year. Copyright 2012, Mark Hunter “The Sales Hunter.” customerservice. Archives Select Month March 2012.
I’m sharing it again because I want you to have the tools you need to be more successful… Copyright 2012, Mark Hunter “The Sales Hunter.” Because short questions get you LONG answers, which are jam packed with vital information you need to make a sale. Below is one of my more popular videos on this topic.
Jan 12, 2012. It’s time we kill social media, especially if you’re using social media as a sales tool or prospecting technique. Internet platforms are very effective for generating business with both existing and new customers. What about Plaxo and dozens of other second-tier networking tools — same thing.
First of all we agree that with a flatter economy, we need to work to grow revenues from existing and past customers – those who know us already and who could do more business with us. When it comes to sales leaders, marketers, and customerservice leaders, the info metrics shared say: 81% plan to increase their use of CRM.
CRM is viewed as busy work rather than a tool. Last week I spent 90 minutes with another client (8 people from Operations, sales, customerservice, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports. The best coaching tool on the planet. CRM is too slow to respond.
Jan 14, 2012. I start this by saying that you must believe in the price you are offering for your product or service. They were certain that it would become “impossible” to reach their numbers if they didn’t have discounting in their tool bag. Copyright 2012, Mark Hunter “The Sales Hunter.”
However, the advanced email tools are what set HubSpot apart. With all these email tools, you can schedule the time your emails go out, adding a specific date and time. Nutshell CRM offers contact management, pipeline management, sales automation, reporting, and email tools. Price: Free+. Price: $19+. Monday.com. Price: $39+.
Companies are now going to have to find ways to get all of their data – from their accounting systems to CRM to customerservice to procurement working all together to analyze the customer experience and find ways to enhance it.
RTV - High Execution TV Archive Select Month March 2012. February 2012. January 2012. I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Sales Tool. December 2011.
Jan 05, 2012. I recently read The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson. For other people in sales, the book is good and will serve as an excellent resource tool to help reinforce in your mind what it takes to be a top performer. customerservice.
He’s allowing the customer to drive the process. Don’t allow yourself to believe it is the only selling tool you have. Use it as one tool that helps you open up the level of communication and understanding between you and the prospect. Copyright 2012, Mark Hunter “The Sales Hunter.”
In his new book The Best Damn Management Book Ever: 9 Keys to Creating Self-Motivated High Achievers , Warren Greshes presents the notion that people cannot be motivated, that motivation only comes from within and savvy managers give their workers the tools, ideas and techniques to motivate themselves. customerservice.
A far more effective response is to create a sales and marketing system that provides an interconnected, measurable set of processes and tools that ultimately result in increased sales. Focus on the highest potential market segments, and develop segment-specific processes and tools to help you reach the market in the most cost-effective way.
It’s time we kill social media, especially if you’re using social media as a sales tool or prospecting technique. Internet platforms are very effective for generating business with both existing and new customers. What about Plaxo and dozens of other second-tier networking tools — same thing. customerservice.
You must be able to deliver your entire sales presentation without any sales tools. Copyright 2012, Mark Hunter “The Sales Hunter.” It’s not the marketing materials or the PowerPoint presentation or the product samples. The most important part of the sales presentation is YOU! ” Sales Motivation Blog.
Never offer a customer an open-ended price. When you don’t link your price to a time period, you’re allowing the customer to use the price as a negotiating tool with you whenever they feel like buying. The objective is to try and place a sense of urgency in the mind of the customer. .
There’s no shortage of paid and free sales prospecting tools on the market these days, all touting time-saving features. But who of today’s busy sales professionals has the time to vet hundreds of lead generation and sales prospecting tools, let alone road test them to find the best fit? Search less. Close more.
Many salespeople would LOVE the opportunity to work with someone who can offer them ideas, tips, tools, skill explanations, and just be a sounding board to confirm that what they are doing is a sound practice. Ways to relate better to customers and potential customers. Tools to help with productivity. How to prospect.
Assessment tools can assist here to identify successful sales characteristics. Assessment tools can also be beneficial here to offer a comprehensive “second opinion” that can help managers make informed decisions. customerservice. Archives Select Month March 2012. February 2012. January 2012.
The objective is to use each sales call as a learning tool to help you get in the groove of a continual evolution of how you sell. Copyright 2012, Mark Hunter “The Sales Hunter.” Too many salespeople are quick to brush off the last call and merely focus 100% on the next call. Objective is to learn from each call.
If you don’t understand the power of strategic questioning, you are missing out on a vital tool in high-profit selling. Building long-term relationships with customers and prospects requires that you ask strategic questions. Copyright 2012, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
If the customer is comfortable using a meeting tool such as “Go To Meeting” or something similar, then use it. Copyright 2012, Mark Hunter “The Sales Hunter.” I’ve found if you’re upfront with them and explain how it’s going to take time, they’ll be fine with it.
In the world of sales, your voice is a vital tool! Here’s to great selling and to doing all we can to help our customers and prospects have a positive experience when they interact with us! Copyright 2012, Mark Hunter “The Sales Hunter.” Of course, an easy way to do this is to record yourself.
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