Pipeliner

FEBRUARY 20, 2025

Titus, who runs various business ventures, including a nonprofit called Homes for Promise, shared his insights on the evolution of chatbots and artificial intelligence (AI) in customer service and sales. Gartner had predicted that by 2020, chatbots would manage 85% of customer relationships. He is CSMO at Pipeliner CRM.

Customer Service 89

Customer Service Video Lead Rank Lead Scoring 89

Zoominfo

MARCH 27, 2018

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ).

Customer 196

Customer Consumer Channels Customer Service 196

Jeffrey Gitomer

OCTOBER 28, 2011

Gitomer | October 28, 2011 | 1 Comment. I wanted to channel that energy, harness that energy, and direct it toward a sales prospect. Ocha Nix says: October 29, 2011 at 8:41 pm. A conversation with a customer or a soon-to-be customer is always much easier (and more productive) than “trying to sell them.”

Hiring 181

Hiring Social Media Energy Loyalty 181

The Sales Hunter

JANUARY 9, 2012

It is a perfectly normal feeling, and a form of energy that can be channeled to your benefit. Copyright 2011 Marjorie Brody. customer service. December 2011. November 2011. October 2011. September 2011. August 2011. April 2011. March 2011. February 2011. discounting.

Motivation 167

Motivation Ideal Customer Profile Negotiation Hiring 167

The Sales Hunter

JANUARY 23, 2012

Have you ever spent a day with your channel partners and joined them on a few sales calls? customer service. December 2011. November 2011. October 2011. September 2011. August 2011. April 2011. March 2011. February 2011. January 2011. Don’t Fly Solo!

Motivation 168

Motivation Hiring Ideal Customer Profile Negotiation 168

Pointclear

SEPTEMBER 20, 2012

Play back to 2011 or 2010, and I think there’s been this ‘we thought things were going to be a little better after we got out of the deepest part of the downturn.’ Bob says customers value dealing with employees who have the power to act. And the fifth habit is being able to deliver that change in a way that is delightful to customers.

Inbound 145

Inbound Quota Outbound Video 145

Delicious Sales

MAY 2, 2012

Customer Service (995). Channels (799). Customer (6670). 2011 (3304). Topics Major Topics. Sales (12918). Marketing (6398). Training (4995). Prospecting (4539). Tools (2872). Sales Management (2614). Software (1035). Inside Sales (849). Advertising (694). Selling Skills (528). Incentives (379). Outside Sales (81).

Lead Rank 99

Lead Rank Leads360 Lead Scoring Top of Funnel 99