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Titus, who runs various business ventures, including a nonprofit called Homes for Promise, shared his insights on the evolution of chatbots and artificial intelligence (AI) in customerservice and sales. Gartner had predicted that by 2020, chatbots would manage 85% of customer relationships. He is CSMO at Pipeliner CRM.
Don’t waste your time on any sites that don’t match well with where your customers are. Sorry, social media is just one tool. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010.
Since you can’t see them, you don’t have the advantage of using body language as a tool to help you negotiate. Phone Sales Tips When Contacting Customers. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010.
Keeping a journal of your successes can give you a great tool to refer back to anytime you need a lift. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010. cold calling.
Here are a few things to keep in mind regarding using LinkedIn as a tool to reach senior level people: Senior level people will follow you long before they will let you know they’ve been following you. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010.
Cold-calling with the telephone works when it’s combined with tools including email, regular mail, business media (aka: social media) and other tools. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010.
Once you give the customer a lower price, they’ll expect it each time. Never interrupt a customer and, by all means, always allow the customer to speak first. Time is the greatest negotiating tool you have. The more you can know about the customer’s timeline, the better. customerservice.
December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010. Decided to take a different tack and took my story to twitter, put out a tweet asking if Rogers had a customerservice group or a customer obstruction group.
I’ve spoken along these lines before, when I said that internet platforms are very effective for generating business with both existing and new customers. I’ve been using these tools for years and I generate a tremendous amount of new business from them. customerservice. December 2010. November 2010.
What I Learned From Oprah About CustomerService. by Lori Richardson on May 10, 2010. Need to hone your customerservice skills and build more brand loyalty? Sales Tools. Sales Tips and Strategies to Grow Revenues. Consulting. Talking or Writing Too Much in B2B Sales. Categories. 100 for 100K. Sales Tips.
Using senior level people early in the year as a tool to open up new opportunities will result in big payouts later in the year. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010.
In his new book The Best Damn Management Book Ever: 9 Keys to Creating Self-Motivated High Achievers , Warren Greshes presents the notion that people cannot be motivated, that motivation only comes from within and savvy managers give their workers the tools, ideas and techniques to motivate themselves. customerservice.
It’s time we kill social media, especially if you’re using social media as a sales tool or prospecting technique. Internet platforms are very effective for generating business with both existing and new customers. What about Plaxo and dozens of other second-tier networking tools — same thing. customerservice.
They were certain that it would become “impossible” to reach their numbers if they didn’t have discounting in their tool bag. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010.
A far more effective response is to create a sales and marketing system that provides an interconnected, measurable set of processes and tools that ultimately result in increased sales. Focus on the highest potential market segments, and develop segment-specific processes and tools to help you reach the market in the most cost-effective way.
My view of phone sales scripts is they’re an essential tool if you expect to be successful in selling over the telephone. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010.
It’s time we kill social media, especially if you’re using social media as a sales tool or prospecting technique. Internet platforms are very effective for generating business with both existing and new customers. What about Plaxo and dozens of other second-tier networking tools — same thing. customerservice.
For other people in sales, the book is good and will serve as an excellent resource tool to help reinforce in your mind what it takes to be a top performer. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010.
I use Linkedin a lot as a tool to generate business, but also to get feedback and input on ideas and topics I’m working on. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010.
Assessment tools can assist here to identify successful sales characteristics. Assessment tools can also be beneficial here to offer a comprehensive “second opinion” that can help managers make informed decisions. customerservice. December 2010. November 2010. October 2010. August 2010.
Methodology: A system of strategies, principles, rules, guidelines, tools, learning approaches, language, and evaluation methods for selling. customerservice. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010.
When I led the Large Corporate Accounts (LCA) inside team at Dell, my sales reps were tasked with making as many phone contacts as they possibly could to both existing customer as well as prospective customers. What I would have given to have this web tool available to me while at Dell.
Seattle Jobless Woman: “I Want a Job & Nothing Else” by Lori Richardson on April 19, 2010. Check out her story, and if you know of a Seattle employer who could use a customerservice or sales worker with unstoppable enthusiasm, then please forward this on to them – let’s help this woman! Sales Tools.
by Lori Richardson on May 26, 2010. Previous post: What I Learned From Oprah About CustomerService. Lori Richardson. --> Score More Sales can help your organization increase revenues and profits through a custom blend of tactical consulting , focused training , and interactive speaking engagements. Sales Tools.
by Lori Richardson on April 30, 2010. Next post: What I Learned From Oprah About CustomerService. Lori Richardson. --> Score More Sales can help your organization increase revenues and profits through a custom blend of tactical consulting , focused training , and interactive speaking engagements. Sales Tools.
by Lori Richardson on October 19, 2010. Quality surroundings, impeccable customerservice, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Sales Tools. There Is No Substitute for Top Notch. Willows Lodge Offsite. Categories. 100 for 100K. Sales Tips.
Dont miss "5 Ways That Managers Can Impact Sales This Year in the May-June 2010 SalesforceXP magazine! sales tools (25). Click here for more information on a tool so reliable that you can eliminate 96% of the mistakes made when hiring salespeople. Sales and a Fish Story. 3 Lessons for Effective Communication in Selling.
by Lori Richardson on November 30, 2010. They may have just been grumpy to customers (like one of the vendors WE deal with – we laugh each month and wonder when they will be replaced with someone who actually cares about us). Sales Tools. Sales Tips and Strategies to Grow Revenues. Consulting. Business Failure. Categories.
Yes you, the individual contributor, the sales person, customerservice rep, accountant or any other profession. We are in a time when the ability to establish, promote and leverage your personal brand is not only possible but beneficial. I was able to accomplish this by using an innovative service from Live Oak 360 called EZ.com.
So are the leading characteristics for sales and marketing in 2010. As a marketer, how are you helping demonstrate to customers that solutions are aligned to their given situation / need? As a sales enablement professional, what tools are you giving to sales people to help them align offerings to deliver results?
Tom Pisello: The ROI Guy This blog is dedicated to the strategies and tools used by solution providers to better prove and improve the value of B2B solutions to frugal buyers - using diagnostic assessments, interactive white papers, ROI calculators and TCO comparisons. Alinean Powers Diagnostic Assessment Tool: the Sag.
KISSmetrics does: If you don’t have the time or knowledge to build a feedback bar, you can check out a tool like UserVoice or Qualaroo. There are also many live chat options available for customers who need to chat but don’t want to use the phone. Where would Rackspace or Zappos be if they didn’t deliver stellar customerservice?
From paying new employees $2,000 to quit to making customerservice an objective for the entire company, Hsieh shares his secrets to grossing $1 billion annually — and doing it his way. They recount their first year of business and tales of leveraging zero cash and free online tools to build a successful company, fast.
The theory of gamification gained popularity as early as 2010, when the engagement and productivity gains from the strategy captured the fascination and funds of venture capitalists. In fact, Badgeville, one of today’s leading enterprise gamification software companies, started operating in 2010. Easy Progress Monitoring.
A CRM is essential to business, it allows sales to keep up with conversations, customerservice to identify installations to handle issues, and marketing a place to hand over leads. Companies like Exxon and BP know this all too well due to the oil spills that happened in 1989 and 2010 respectively.
Obsess over CustomerService. Obsess over CustomerService. However, according to a 2010Customer Experience Report by RightNow (acquired by Oracle in 2011) and Harris Interactive, 82% of customers surveyed abandoned a company because of bad customerservice.
This huge blog site yields contributions on a massive list of topics including Sales, Marketing, Customerservice, IT and Small Business. Sales Technology Blog (Smart Selling Tools). Blogger Blurb: Practically a million sales pros and many others. Salesforce Blog. The Gist: . A Post Worth Your Time . The Gist: .
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