article thumbnail

What I Learned from Oprah about Customer Service ? Score More.

Score More Sales

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? © Score More Sales 2001 - 2012. Sales Tips and Strategies to Grow Revenues. Consulting. by Lori Richardson on May 10, 2010. Please note that we only endorse products that we believe in.

article thumbnail

Why You Didn't Sell Anything This Week ? Score More Sales

Score More Sales

You were doing customer service all week. © Score More Sales 2001 - 2012. Post your comments – it can help other sellers. You didn’t sell anything this week (month, quarter) because: You were too busy to make proactive sales calls. You were putting out fires. You were not productive. You were doing “research”.

Lead Rank 177
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Emotions Are Your Customer Experience Reality

Increase Sales

And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of connection are everything your customers see, hear, touch, smell, taste and feel. Extensive customer service research by Rosenberg has shown customer behavior can be predicted by emotions.

Customer 102
article thumbnail

Social Selling and Brand Building Dogs and Winners from a Cross.

Score More Sales

How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Isn’t that what good sales and customer service is SUPPOSED to do? © Score More Sales 2001 - 2012. Consulting. by Lori Richardson on August 5, 2011.

article thumbnail

7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

article thumbnail

Top 3 Lessons in Selling from the Post Office ? Score More Sales

Score More Sales

Postal Service must reduce its operating costs by $20 billion by 2015 in order to return to profitability,” said David Williams, vice president of network operations at the US Postal Service, in a prepared statement. And you thought YOU had sales, customer service, and operations issues? Excuse me, $20 Billion with a B?

Lead Rank 153
article thumbnail

Seattle Jobless Woman: ?I Want a Job & Nothing Else? ? Score.

Score More Sales

Check out her story, and if you know of a Seattle employer who could use a customer service or sales worker with unstoppable enthusiasm, then please forward this on to them – let’s help this woman! © Score More Sales 2001 - 2012. Her positive attitude is uplifting – she will not be broken down.

Lead Rank 120