11 Insanely Effective SaaS Sales Secrets Right From The Salesforce Playbook
InsideSales.com
OCTOBER 14, 2019
However, according to a 2010 Customer Experience Report by RightNow (acquired by Oracle in 2011) and Harris Interactive, 82% of customers surveyed abandoned a company because of bad customer service. They need to fully understand the SaaS sales process to know what to do during negotiations. Instead, reps need to take ownership.
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