Promoting Customer Success with Diverse Learning Channels

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Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.

For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention. In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.

Tune in to learn:

How and when to blend on-demand and instructor-led training
Smashfly’s phased approach to expanding their Customer Education offerings
Why customer success and scaled education programs go hand-in-hand

Brought to you by:

Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Chrissy Irvine is an experienced Customer Success leader with demonstrated success in Software-as-a-Service (SaaS). Her current role as VP of Customer Success at SmashFly comes on the heels of a 16-year stretch at IBM, where she worked in project management and recruitment.

From her initial role as Training Specialist, Hannah Leary has broadened her scope to cover Customer Success Operations, with a focus on Customer Education that stems from her previous roles. Her experience as an Instructional Designer has given her a deep understanding of the ins and outs of creating effective training.

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