CRM Is Dead! Long Live CX!
SugarCRM
OCTOBER 18, 2021
Their guest was Ed Thompson , another smart dude and leading analyst at Gartner, the IT research company. Customer service software was a distinct software category with companies like Scopus and eGain. Then came the advent of spam in your Hotmail inbox, which spawned the marketing automation category with companies like Epiphany.
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