CRM Is Dead! Long Live CX!
SugarCRM
OCTOBER 18, 2021
Their guest was Ed Thompson , another smart dude and leading analyst at Gartner, the IT research company. Customer service software was a distinct software category with companies like Scopus and eGain. At the front end of the show, they debated the topic of “is it CRM or CX?” Sales software didn’t talk with service software at all.
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