The Sales Heretic

AUGUST 14, 2019

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. I was hungry. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. But this evening, it was late and [.].

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Customer Service Hotels Customer Travel 219

Sales and Marketing Management

MARCH 4, 2018

The fact is retaining best customers remains a challenge for sales and marketing professionals, leading to wasted time and money. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one. What to do?

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Customer Service Retention Hiring Account 286

Pipeliner

FEBRUARY 11, 2022

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.

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Customer Service B2B Customer Maximizer 98

SalesFuel

JUNE 12, 2024

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

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Customer Service Webinar Metrics Strategy Customer 52

Jeffrey Gitomer

APRIL 6, 2018

Customer Service is the never–ending pursuit of excellence to keep customers so satisfied that they tell others of the way they were treated in your place of business. Is that the way your customers feel?

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Sales and Marketing Management

SEPTEMBER 6, 2019

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

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Social Media Outsourcing Services Customer Service Media 184

Sales and Marketing Management

AUGUST 20, 2017

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

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Customer Service Trends Customer Fashion 214

Nimble - Sales

OCTOBER 30, 2023

In the realm of customer-focused business strategies, the terms “customer support” and “customer service” are often used interchangeably. After all, both are dedicated to assisting customers and ensuring a positive experience.

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Customer Service Analysis Customer Loyalty 59

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

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Customer Service Hiring Customer How To 78

Salesmate

MAY 5, 2020

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. Traditionally, sales teams would bring in new customers, while customer service teams were expected to take care of them.

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Customer Service Customer Loyalty Churn 110

Nutshell

MAY 19, 2023

A key element in attracting and retaining loyal customers is improving customer satisfaction. By integrating your customer relationship management (CRM) software with customer service and support platforms, you can increase customer loyalty and improve customer satisfaction.

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Customer Service CRM Customer Loyalty 62

Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

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Customer Service Customer How To Lead Rank 121

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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Customer Service Customer Hiring System 78

Increase Sales

JULY 21, 2017

Bad customer service should not be one of them. Top sales performers know how to overcome a sales objection. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult.

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Customer Service Objections Customer Social Media 114

The Sales Hunter

FEBRUARY 25, 2013

The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people.

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Customer Service Customer Discount Maximizer 251

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Customer Service Customer Company Lead Scoring 59

The Sales Heretic

APRIL 11, 2018

James Saucedo isn’t a salesperson. But most salespeople could learn a thing or two from him. James drives a shuttle van for the Courtyard by Marriott hotel in Austin, Texas. I had the pleasure of riding in his van when I flew into Austin not long ago. Just before he pulled the van away from [.].

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Customer Service Hotels Customer Sales 190

SocialSellinator

NOVEMBER 17, 2023

Discover how a Facebook chatbot can revolutionize your customer service! Get 24/7 support, efficient query resolution, and boost sales with our tips.

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Customer Service Facebook Customer Sales 52

Understanding the Sales Force

JUNE 26, 2014

Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers.

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Airlines Customer Service Customer Cancellation 213

Sell Integrity

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . Implementing A Customer Service Strategy. Customer Service Strategy Through The Standards of Behavior.

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Customer Service Company Strategy Customer 76

Understanding the Sales Force

NOVEMBER 23, 2015

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

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Customer Service Sales Tools Examples Tools 120

MTD Sales Training

MARCH 30, 2012

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Check it Out Following are three mission critical points for providing good customer service. Although these [.]

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Customer Service Customer Loyalty Vendor 278

Increase Sales

FEBRUARY 21, 2017

How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website. Overall customer service. Visibility.

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Customer Service Customer Hiring Licensing 78

Increase Sales

DECEMBER 18, 2014

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.

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Customer Service Customer Loyalty Energy 131

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Customer Service Ideal Customer Profile Software Software 62

Miller Heiman Group

JUNE 4, 2019

It’s a buyers market, even in B2B sales. One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Let’s start by considering how customer perception has evolved in the past few years. Customer Loyalty: The Secret to Success.

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Customer Service Customer Loyalty Social Media 96

Increase Sales

MARCH 23, 2017

Once again I realized how truly priceless the first customer service experience really is. He only reaffirmed my first customer service experience with the Repair Department at Attwoods. So a $75 service call turned into an over $2,000 sale. Credit www.pixabay.com. Must Have Internet. Share on Facebook.

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Customer Service Wireless Customer Real Estate 96

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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Customer Service Hiring Customer Hotels 90

Apptivo

APRIL 19, 2022

Happy and delighted customers pave the way for the growth of the business. All About Customer Service. Qualities of a customer service professional. Terms often used interchangeably with customer service. Types of customer service. Top benefits of customer service.

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Customer Service Customer Social Media Lead Scoring 52

Sales Hacker

MAY 31, 2022

Research shows that it costs businesses 6-7x more to acquire new customers than to retain existing ones. Your customer service team is an untapped resource of customer knowledge that’ll grow your deal sizes and help you close business faster.

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Customer Service Customer Face-to-face How To 77

SugarCRM

JUNE 4, 2024

In today’s business landscape, customer service is a critical differentiator for businesses that aim to remain relevant and competitive. Traditional customer service methods are no longer enough to meet growing and dynamic consumer demands. Enter generative AI.

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Nutshell

MARCH 8, 2023

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

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Customer Service CRM Customer Marketing 48

Sell Integrity

OCTOBER 27, 2021

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

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Customer Service Customer Loyalty Banking 58

Vengreso

DECEMBER 8, 2022

There’s a seismic, yet quiet, shift that’s taking place within the sales industry. The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won’t work. What should sales leaders be doing today?

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Sales and Marketing Management

APRIL 29, 2014

Teaser: Delivering the best possible customer service requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs they do. Author: Bill Sims. Here's what that looks like and one sure ingredient for getting there.

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