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Raphael brings over 25 years of experience in Enterprise Financial Applications & SaaS working with leading software companies such as PeopleSoft/Oracle, Microsoft, Workday, FinancialForce and more recently as the Chief Product Officer at Tradeshift. Raphael Bres, Chief Product Officer. Simon Ward, Solutions Engineer.
Vikas Bhambri: Kustomer is a SaaS technology company helping leading customerservice brands like UNTUCKit, Paddle, Anomaly, and Bulletproof to leverage our customerservice platform for their contact center agents to deliver a reimagined approach to customerservice. How did you make that journey?
And of course then Salesforce expanded into customerservice, which is, I think maybe now their number one revenue line, the service cloud, and it was a whole legacy set of apps and the whole legacy set of call centers and infrastructure that was going to move to the cloud. That was like groundbreaking at the time.
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