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Salesforce contracts, explained: 7 things you didn’t know were in your Salesforce user agreement

Nutshell

Research published by Jo Liversidge and Alexa Bona at Gartner offers some advice in this regard: Do not assume the price will not increase without prior negotiation. Negotiate a maximum net price increase of 3% to 5% for a renewal term. In essence: negotiate, negotiate, negotiate.