Salesforce contracts, explained: 7 things you didn’t know were in your Salesforce user agreement
Nutshell
OCTOBER 1, 2019
In this instance, rigid terms combined with erratic customer service can leave a user especially vulnerable. Salesforce uptime guarantees are below market standards. days that customers can’t access vital tools. Liversidge and Bona from Gartner allege that Salesforce’s uptime rate is only 98% —well below market standards.
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