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Last week I spent 90 minutes with another client (8 people from Operations, sales, customerservice, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports. That shouldn't be necessary. as opposed to choosing a CRM application simply because you have heard of it before.
For instance, a customerservice leader isn’t necessarily looking for fancy AI features, but they do want efficient solutions for recurring problems (that AI may well be equipped to solve). . Experiential selling doesn’t overwhelm buyers with a landslide of information right at the start—it builds on knowledge.
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