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Hard for you to say you’re sorry?

Sales and Marketing Management

The Service Recovery Paradox has been well documented in consumer settings, but only recently validated for the B2B environment. Prior to our latest research, apologies had been a reasonably well-studied area. The inevitable customer service failure needn’t incite panic or dismay. The importance of a good apology.

Loyalty 234
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9 Sales Motivation Ideas You Can Use NOW | Sales Motivation and.

The Sales Hunter

Studies have shown people who are thankful and complimentary of others have a much better outlook of their own situations. Keep a journal and record your successes and the goals you achieve. Keeping a journal of your successes can give you a great tool to refer back to anytime you need a lift. customer service.

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Every Great Salesperson Was Once a Beginner | Jeffrey Gitomer.

Jeffrey Gitomer

Actually I started studying sales in 1972. I subscribed to the local business journal. REALITY: No, it’s not easy for me to say anything, or do anything. Yes, I’m somewhat successful now, BUT I didn’t start with nine best-selling books. I started by writing one 750-word column. And made sales for 35 years. I had no idea I would write.

Hiring 226
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Sustainable Sales Success - Tip #15 Expertise

Increase Sales

Years ago at a local lunch and learn for building customer loyalty, I asked the presenter, a local noted “expert” on customer service about “internal customers.” ” He looked at me with a puzzled look and asked me to explain what are “internal customers.”

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Tony Pericle of ProfitOptics Joins the Editorial Board of The Distribution Pricing Journal

Distribution Pricing Journal

has joined the editorial board of The Distribution Pricing Journal. I’ve been a fan of Tony’s for a long time,” said Campbell Frazier, Editor-in-chief of the Distribution Pricing Journal. He holds an MBA in finance and statistics and constantly demonstrates his passion for developing custom technology that helps companies thrive.

Journal 52
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The Ultimate List of Marketing Podcasts

Zoominfo

It focuses on content marketing, brand journalism, public relations, the media, and advertising. The Social Business Engine podcast showcases brands using social media technology across all functions in the enterprise including marketing, sales, customer service, HR, product development and commerce. Listen here. Brand Newsroom.

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45 Top YouTube Channels for Marketing Professionals

Zoominfo

He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. Search Engine Journal. Featured Video: How to Do an SEO Audit- Full SEO Tutorial for Beginners.

Channels 220