Remove Customer Service Remove Inside Sales Remove Survey
article thumbnail

PowerViews with Bob Perkins: Inside Sales is Here to Stay

Pointclear

My guest today is Bob Perkins, Founder of AA-ISP and Vice President of Inside Sales at Merrill Datasite. Bob shared his perspective on how inside sales strategies have grown in popularity as companies strive to improve customer service and boost sales as efficiently as possible. e-mail communication.

article thumbnail

How Significant is the Migration to Inside Sales?

Understanding the Sales Force

Chad Burmeister , who is well known throughout the inside sales community, was one of the attendees. At one of the lunch breaks, he was talking about the customers his company, Connect and Sell , helps. He commented that most of them are inside sales organizations. Today, that has increased by 150%.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Three Customer Service Secrets—True or False?

Mr. Inside Sales

How would you rate your cell phone company’s customer service? To get the answers to these questions, we conducted a survey and here are some of the words consumers used most often: Dread. Customer service basics are a part of all inside sales positions. Frustrated. Answer: False.

article thumbnail

In Sales Answering the Phone Is All About Time

Increase Sales

Years ago when I was an inside sales manager, I had this “thing” about answering the phone by the second ring. My common sense told me if the phone was not answered quickly the potential customer or worse yet existing customer would go elsewhere to inquire and place his or her order. Share on Facebook.

article thumbnail

Top 13 Inside Sales Management and Automation Tools for B2B SaaS

Pipeliner

Companies also try to improve their product positioning by conducting regular perception surveys using an online survey tool or an omnichannel survey software. Conducting regular surveys allows companies to keep a track of their brand health, understand customer concerns and provide deeper insights into customer pain points.

article thumbnail

Blast Off of the Sales Tech Stack: An Interview with Holger Schulze

DiscoverOrg Sales

Due to a growing wave of marketing and sales technology now sweeping into B2B sales organizations, the B2b Technology Marketing Group – together with select sales tech vendors – have created a survey that aims to explore the growth of technology stacks for sales and to provide insight on tools peers are using to generate revenue.

Scale 120
article thumbnail

The Five CX Strategies That Deepen Customer Relationships

Miller Heiman Group

Every company wants to deliver a great customer experience, but not every company has identified or implemented the customer experience strategies that enable them to follow through. What customer service best practices should your customer experience strategies include?