Customer Service Inbound Sales Team Sales Management 
Nutshell
SEPTEMBER 9, 2020
Sales managers are responsible for growing revenue. That means 1) providing sales reps with the guidance they need to continuously improve, 2) building a sales process that gives reps the best chance at closing each lead, and 3) understanding which efforts are moving the needle and which are a waste of energy.
PandaDoc
MAY 26, 2022
For example, if you’re working with an inbound sales team, measuring them against the KPI of inbound calls wouldn’t make any sense. It’s not their job to get customers to call — it’s to pick up the phone when they do. Keep close tabs on each team member and leverage technology tools to improve performance.
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