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Great customerservice is a key part of any successful business. Poor customerservice has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customerservice costs businesses around $75 billion a year. Only 5% did not share a negative customerservice experience.
You open your favorite travel app or website, enter your destination, and instantly get personalized recommendations for flights, hotels, and activities. The app uses AI to predict your preferencesyou like boutique hotels or prefer a certain cuisine. Encourage collaboration through team-building activities and incentives.
If running a hotel or B&B, you could offer your guests free room upgrades or breakfast upgrades. If your customers and clients feel an issue with their room, move them to a superior room instead of sorting their current one. Customerservice and training teach us to ensure employees are the best version of themselves.
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