Customer Service GoldMine Sales Management 
Understanding the Sales Force
OCTOBER 23, 2012
Last week I spent 90 minutes with another client (8 people from Operations, sales, customer service, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports. That shouldn't be necessary. Hold salespeople accountable for providing real-time updates.
ExecVision
NOVEMBER 21, 2019
A good coaching program is no longer optional for sales and contact center leaders. Customer-facing teams need help developing their skills, knowledge, and strategies to help them close more deals and provide great customer service. Sales managers should be too. They have to come from somewhere, though.
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