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A Get-Well Plan for Sales Ops in the New Year

SBI Growth

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

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The Dramatic Rise of AI Agents

Pipeliner

Specifically, they can connect with various platforms and tools, transforming the architecture of the enterprise landscape. From customer service and sales development to HR functions and cybersecurity, these agents can be customized for specific domains.

ROI 105
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AI Agents: What They Are, How They Work, and Why You Should Probably Invest in Them (Especially If You’re An Enterprise-Level Business) [+ New Data]

Hubspot Sales

Before you start Googling: No, AI agents arent secret spies fueled by mysterious government schemes. Despite their misleading name, AI agents were designed to assist, enhance, and optimize the operations and workflows of various businesses, especially enterprise-level ones. I know I sound cryptic AF, so allow me to explain further.

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5 Ways Customer Service can Shape Your Ideal Customer Profile (ICP)

Lead411

5 Ways Customer Service can Shape Your Ideal Customer Profile (ICP) Understanding your Ideal Customer Profile (ICP) is crucial to targeting the right prospects and ensuring long-term business success. How you engage with and support your customers can reveal a lot about your ICPand vice versa.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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CRM Hygiene: The 5-Step Data Cleansing Process for Modern Business

Zoominfo

For most companies, the first step in building that advanced data foundation is to cleanse the trove of business data already on hand in their customer relationship management (CRM) system. Properly defining your data governance system will have massive downstream effects, so take care to do it thoroughly.

CRM 130
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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Enterprise pricing available.