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When your customer has reached this stage, they should be delighted with a painless onboarding process and friendly customerservice options. After that, your customer should ideally turn into a promoter. They bring you more customers, keeping the flywheel going and enabling you to grow better. You must optimize.
I’m fascinated by the art and science of it, but my passion is making an impact on workplace diversity, equity, and inclusion (DEI), and sales is simply the mode of transportation I’ve chosen to help me get there. What is one a-ha moment you’ve had in your sales career? We were not moving the needle.
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