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I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Customer Care. DemandGeneration. EDGE Sales Process. Hiring SalesTalent. Communication Strategy.
For decades, all of the sales methodology and training that’s been created has come from a singular perspective – the white male perspective. It’s no surprise that it can be difficult for diverse salestalent to find their own voice and connect with buyers in a way that breaks the norms but is authentic to them.
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